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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was filthy, carpet was disgusting. Surfaces were not wiped clean. Lobby floor looked like it was never washed. Never again will we stay there. Should have asked for $ back
Business response:
Lois, please accept our sincere apologies for our hotel not meeting your expectations. Cleanliness is a top priority for our employees, and we do not take these issues lightly. We will address this matter with our housekeeping associates to ensure a better guest experience. We hope you will change your mind and reconsider giving us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management
hard to tell if the place was clean as it was so worn out and drabby.
Business response:
Thank you for your feedback! We will work hard to make the necessary changes to improve our guest experience.
Room needs attention. Lots of things wrong between maintenance issues and cleaning issues. I did tell the desk and she knew and said they've been waiting for supplies....
Business response:
Jennifer, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. Meanwhile, we will use your feedback regarding the service issues you encountered and take the necessary steps to elevate our service levels. ... read more
Business response:
Thank you for your feedback!
This hotel the equipement are very old . The breakfast was included when I was booking in the morning they offered me black coffee saying Covid 19 is alowing as to serve food . Why restaurants outside are serving food ? Never go back to this brand of hotels . Very cheap .
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
The hotel is in poor condition. It felt dingy.
Business response:
Teresa, thank you for posting a review of your recent stay. Please accept our apologies for not meeting your expectations during your stay with us. We appreciate your feedback and will share it with the appropriate individuals in our organization. Thank you for your feedback and hope that your future travels bring you to our hotel again. Sincerely, Hotel Management
They over sold rooms and the one we booked was unavailable
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Apparently people live there, people hanging out outside, smelled like Marijuana in the hallway. Kitchen sink was broken
Business response:
Angelica, thank you for your review. We are sorry for any discomfort you had due to other guests on the property. We also apologize for the issues you encountered. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. We hope you will consider giving us another opportunity to host a sound visit in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,397 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.