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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not so good. Very disappointing stay.
Business response:
Gerald, thank you for being our guest and sharing your review. Please accept our apologies for not providing exceptional hospitality during your visit. Our intention is never to disappoint a guest; your feedback is essential to us. We hope you will give us another chance to provide you with the service you deserve. Thank you again, and safe travels. Sincerely, Hotel Management
Says breakfast included- turned out to be grab and go. Couldn’t even get a blanket. There was never anyone visible at the desk. Had to call for them from behind partition. No ice machine. Ran out of coffee each morning. A full kitchen with no supplies. Would never stay again.
Business response:
Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests, and our top priority is to take care of them. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so we can have an opportunity to provide you with a better impression. Sincerely, Hotel Management
TV remote was dead! Sheets were damp! AC unit was leaking water on carpet Lounge chair cushion had multiple cuts in seat. I will never stay there again!
Business response:
Thank you for taking the time to post your review. We apologize for the cleanliness and maintenance issues you encountered and for not meeting all of your expectations. We never mean to disappoint our guests, as our top priority is to take care of them. We will follow up regarding these issues and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on these matters and your patience. We hope you will consider giving us another chance in the futur... read more
There was an issue between Expedia providing the property with an essential virtual card for my booking. Expedia were very unhelpful with the reception staff and eventually i had to call Expedia to get a resolution and enable me booking in, this took over an hour and an unwelcome delay and hassle. Once in the no smoking property and in my room all i could smell was cigarette smoke which was coming from the corridor and other non smoking rooms. Not what i expected and ill not use Extended Stay again. If similar happens with c... read more
Business response:
Hi David, Thank you for your review, we will be making immediate changes considering your concerns with your stay.
A lot of spiders was at bed,bathroom,lounge..no lights working on lamps ,smell a lot in the room and corridors..
Business response:
Thank you for your review. We have observed the room prior to check in and after departure and were not able to confirm the concerns listed. The room was left in unrentable condition after your departure from guest use.
Pictures very outdated the pool is cemented in, room i stayed in smelled horribly of years of smoke embedded in everything. Im sure it was very nice place a long time ago but now is in need of major update. The staff was awesome no problems with them i would say maybe 1 star rating only because of the conditions of the motel
Business response:
Hi Lisa! Thank you for your feedback, we will work hard to make the improvements necessary to better our guest experience!
Room was filthy, carpet was disgusting. Surfaces were not wiped clean. Lobby floor looked like it was never washed. Never again will we stay there. Should have asked for $ back
Business response:
Lois, please accept our sincere apologies for our hotel not meeting your expectations. Cleanliness is a top priority for our employees, and we do not take these issues lightly. We will address this matter with our housekeeping associates to ensure a better guest experience. We hope you will change your mind and reconsider giving us another opportunity to serve you with the hospitality you deserve. Sincerely, Hotel Management
hard to tell if the place was clean as it was so worn out and drabby.
Business response:
Thank you for your feedback! We will work hard to make the necessary changes to improve our guest experience.
Room needs attention. Lots of things wrong between maintenance issues and cleaning issues. I did tell the desk and she knew and said they've been waiting for supplies....
Business response:
Jennifer, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. Meanwhile, we will use your feedback regarding the service issues you encountered and take the necessary steps to elevate our service levels. ... read more
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,441 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.