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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your feedback!
This hotel the equipement are very old . The breakfast was included when I was booking in the morning they offered me black coffee saying Covid 19 is alowing as to serve food . Why restaurants outside are serving food ? Never go back to this brand of hotels . Very cheap .
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
The hotel is in poor condition. It felt dingy.
Business response:
Teresa, thank you for posting a review of your recent stay. Please accept our apologies for not meeting your expectations during your stay with us. We appreciate your feedback and will share it with the appropriate individuals in our organization. Thank you for your feedback and hope that your future travels bring you to our hotel again. Sincerely, Hotel Management
They over sold rooms and the one we booked was unavailable
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Apparently people live there, people hanging out outside, smelled like Marijuana in the hallway. Kitchen sink was broken
Business response:
Angelica, thank you for your review. We are sorry for any discomfort you had due to other guests on the property. We also apologize for the issues you encountered. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. We hope you will consider giving us another opportunity to host a sound visit in the future. Sincerely, Hotel Management
Creepy - Staff follow those who stay inappropriately; harrass and use cameras to know when you leave to go in your room. Use your card on file to charge - Fraud!
Business response:
Marjorie, thank you for your review. We are sorry for the issue you outlined and regret the inconvenience caused. Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
Terrible experience they overbooked us and sent us to another nearby hotel that overbooked us too, this was after they assured us a room was available 5 hours earlier. We had no where to stay and had to drive 3 hours to arrive home at 3:00am 😩
Business response:
David, thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,441 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.