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Extended Stay America - Cleveland - Great Northern Mall
- Hotels
- North Olmsted, OH
About this business
Location details
25801 Country Club Blvd., North Olmsted, OH, 44070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Creepy - Staff follow those who stay inappropriately; harrass and use cameras to know when you leave to go in your room. Use your card on file to charge - Fraud!
Business response:
Marjorie, thank you for your review. We are sorry for the issue you outlined and regret the inconvenience caused. Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
Terrible experience they overbooked us and sent us to another nearby hotel that overbooked us too, this was after they assured us a room was available 5 hours earlier. We had no where to stay and had to drive 3 hours to arrive home at 3:00am 😩
Business response:
David, thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
This is a hotel no questions. They mask it as an overnight stay so the owners can keep the illusion of an extended stay. There are no phones in the room so you can call when the morons above you are jumping around till midnight. They also do not provide an ice maker because it is an extended stay facility and there are 2 tiny ice tray in the room. Towels are only given once a week when housekeeping comes in. There is no breakfast but they say that there is on the ad. Do not stay at this POS hotel. You will be dirty, kept up ... read more
Business response:
Keith, thank you for your honest evaluation. We regret not meeting your expectations and are sorry for the noise disturbance you experienced. We also apologize for the cleanliness issues you encountered, and rest assured; we will review this with our housekeeping team to make sure we are more diligent going forward. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Business response:
Good afternoon, I would like to thank you for choosing Extended Stay America for your trip to North Olmsted. I hope you enjoyed your stay while with us, but by your response I see there is some room for improvement. We grow by learning from our mistakes. We would love to hear the areas we have room to improve, and we look forward to hearing from you. We hope that on your next trip to the area you will give us a chance to show you we can do better. Please reach out if you are in the area again. Best,
Expedia gave me room that wasn’t available. The hotel never called and switched me to another hotel that had no idea what was going on and then charged me for not showing when they never had a room.
Business response:
Semaja, thank you for taking the time to share your feedback. We apologize for the predicament with your reservation and realize you must be frustrated. Reservations made through a third-party booking site must be canceled by them. We recommend that you contact them directly for assistance. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
It was near to where we wanted to be. We were there for a funeral. Very noisy. People in the hallway until 4am. Some kids jumping on the floor above us.
Business response:
Thank you for your review. We are sorry to hear about the circumstance of your trip and for the noise issue, you encountered. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Garbage hotel Although I booked through hotels.com they would not honor the reservation because they said they were overbooked. Yet, they still charged me for the room. Now I am fighting with both the hotel and hotels.com to get my money back. I do not recommend either the hotel nor hotels.com because both seem to be insanely incompetent
Business response:
Lauren, thank you for sharing the details. We regret your billing-related concerns were not addressed to your satisfaction. We will review the charges on your invoice to check for any incorrect transactions. Thank you for your patience and understanding. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Great Northern Mall
How is Extended Stay America - Cleveland - Great Northern Mall rated?
Extended Stay America - Cleveland - Great Northern Mall has a 3.2 star rating with 1,397 reviews.
When is Extended Stay America - Cleveland - Great Northern Mall open?
Extended Stay America - Cleveland - Great Northern Mall is open now. It will close tomorrow at 12:00 a.m.