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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Water didn’t work and the door was broken
Business response:
Dear Aisha, Thank you for choosing us and sharing your experience with us. We apologize for the inconvenience you encountered with the water and door during your stay. Your comfort is important to us, and we regret falling short of your expectations. Please know that we take your feedback seriously and will address these issues promptly to ensure they do not recur. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more pleasant experience in the future.Sincerely,Hotel Man... read more
Business response:
sorry for inconvenience
Price was good but the Staff do not know there jobs and the rooms I rented were dirty, will not be returning
Business response:
Dear Glen, Thank you for sharing your experience. While we are glad you found the price reasonable, we apologize for any issues with our staff's service and the cleanliness of your rooms. Providing a positive experience is our priority, and we will address these concerns promptly with our team to ensure improvements are made. Your feedback is important to us, and we hope you'll reconsider and give us another chance to provide you with a much-improved stay in the future. Thank you for bringing these matters to our attention.S... read more
Business response:
sorry for your experience
Its smelled horrible and was dirty food stuck to the walls white stuff stuck to the top of the dresser stains everywhere just gross
Business response:
Dear Kerianne, We appreciate your recent review of our hotel. Ensuring that each of our guests enjoys fresh and clean accommodations is our top priority. Therefore, we regret that we did not meet this standard during your stay and apologize for any inconvenience. Your feedback is of great importance to us, and we will address this matter with our housekeeping staff to ensure that every room is meticulously prepared for our guests. We are grateful for your patronage and thank you for choosing our establishment.Sincerely,Hotel... read more
Business response:
SORRY
We LEFT after 10 minutes. What a waste of money ripoff. The building and exterior were poorly appointed, front desk and lobby area were absolute trash. Front desk lady was nice. The room was the filthiest hotel room I have ever set foot in. Dirty carpet. Filthy bathroom. Stunk like a dumpster. I can’t believe I paid for this and had to pay to stay somewhere else !!!!!!
Business response:
Dear Adam, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We appreciate you bringing these issues to our attention, and we will a... read more
The Room That Failed The tub/ shower was leaking. It smelled like smoke. Maintenance came to my room early in the morning, stating that I was booked in the wrong room because it was due for maintenance. I am demanding a full refund. Totally not satisfied.
Business response:
Dear Guest, Thank you for choosing us. We sincerely apologize for the issues you encountered. Your experience does not reflect the usual standards we strive to maintain. Rest assured, we take your concerns seriously and promptly address them with our team to prevent similar occurrences. We understand your frustration and have addressed these issues with our team members. Your satisfaction is important to us, and we have processed a 10% refund. We appreciate your feedback and hope to have the opportunity to make things right ... read more
Breakfast options were packaged oatmeal and yogurt with no where to eat. Our room was big but had a large puddle of something pink and sticky near the door. The woman at the front desk was very nice but was dressed in a hoodie and pajama pants.
Business response:
Dear Andy, We apologize for the inconvenience regarding breakfast options and the cleanliness issue you encountered during your stay at Extended Stay America. Your feedback is valuable, and we'll address these concerns to ensure a better experience for our guests. We appreciate your kind words about our front desk staff and will ensure that appropriate attire is maintained. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,489 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.