Extended Stay America - Cleveland - Middleburg Heights

Business response:

thank you 

Business response:

thank you 

Business response:

Dear Stacie, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Hi Jessica, Thank you for your valued feedback. We are sorry to hear your stay was less than satisfactory with us. We are continuing to improve our hotel every day and hope you will stay with us again soon. 

Business response:

Dear april, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management 

Business response:

Dear Jacky, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management 

Business response:

Hi Jacky, Thank you for your valued feedback. We are sorry your stay was less than satisfactory with us. We continue to make improvements to our hotel every day to better our guest satisfaction. We hope to see you again soon. 

Business response:

Dear Darrel, Thank you for choosing us and sharing your feedback. We sincerely apologize for the inconvenience you faced during check-in. Providing a seamless and positive experience is our priority; it seems we fell short in this instance. Your feedback is valuable, and we assure you that we will review our check-in processes to prevent such occurrences. We appreciate your patience and the opportunity to address your concerns. Sincerely,Hotel Management 

Business response:

Thank you for your valued feedback! We are sorry you found your stay to be less than satisfactory. Please reach out to the hotel directly and ask for the management team to address your concerns further. We would like to make this right.