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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your valued feedback, we are sorry your stay was less than satisfactory. Please contact us directly at the hotel to further assist.
Man. This hotel has every smell under the sun. The room wasn’t too bad but the hallways were awful. Towels and room cleaned weekly
Business response:
Dear Robert, Thank you for taking the time to evaluate your stay. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand how the issues you described kept you from having a great time. Your comments will help us to ensure a better experience for every guest as we advance, and we hope to welcome you again so... read more
Don’t stay, bedbug infested Bedbugs. Not too long after check in I noticed I had bite marks but assumed they might be mosquito bites. Took a shower got back in bed, less than 20 minutes later more bite marks. Told front desk and the receptionist asked what I wanted her to do about it. Was told to call on Monday to speak to Manager, it’s Saturday night. Came back to room & used flashlight from my phone and recorded a bedbug on the pillow that I had been laying on. Please do not stay here, very dirty only convenience is locati... read more
Business response:
Dear Sierra, Thank you for taking the time to evaluate your stay. We are sorry to hear that your visit did not meet your expectations and apologize for any inconvenience caused. We want to assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. However, we understand your concern and will have your room inspected professionally and treated as a precaution. We hope you will give us an opportunity to make this up to you on a future stay. We are positive you will leave ... read more
Business response:
Thank you for your feedback! We will continue to make improvements to better our guest experience!
Everywhere smells like stale smoke! Be warned that despite being a non-smoking property, everywhere we were in this hotel, including our room, reeked of stale smoke. As a result I had horrible allergy issues our entire stay and did not sleep much. If this is a concern for you, find another place. We will not return as a result. If that doesn't bother you, know that the bathroom was the nicest part of the room. The stove was gas which surprised me. The one thing that was great about this place was the helpfulness of the front... read more
Business response:
Hi Kristine, thank you for your valued review! We are sorry your stay was less than favorable. We hope to make it up to you if you choose to stay with us in the future.
Rooms were not clean. Hotel smelled of cigarette smoke. Stained furniture. Deteriorated patio furniture. No grab and go breakfast availability. No coffee refilled. Dogs Barking. Horrible.
Business response:
Dear Nicole, Thank you for choosing us and sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Please be assured we are looking into the matter. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Sincerely,Hotel Management
Business response:
Thank you for your valued feedback!
Business response:
Thank you for your valued feedback!
My stay turned to bad when the room that I stayed in ran out of toilet paper. I was told to either use tissues or go get my own. At 2:45am is not the greatest time to go find toilet paper. the next day just the front desk representative gave a half hearted apology and said the shipment just didn't arrive.
Business response:
Dear Jeffrey, Thank you for staying with us and reviewing your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards, and we regret that our team was not as responsive as they should have been in addressing your concerns. It is always our goal to follow up and resolve everything to your satisfaction; therefore, we are disappointed this was not your experience. Please be assured we will address this with the c... read more
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,498 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.