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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The facility was supposed to non-smoking however, as soon as I stepped off the elevator onto the second floor, that’s all you could smell. I had to roll up a towel and block the door to try to keep the smell out of my room. I am a travel nurse and I was there for work, and I was afraid my scrubs were going to smell like cigarettes because of how much the place smelled. The noise level was unbearable.
Business response:
Dear Crystal, Thank you for taking the time to give us feedback on your recent stay. We are so sorry for the issues you had with us. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management
the worst
Business response:
Dear Michael, Thank you for taking the time to share your comments. Our goal is to provide excellent service, so we apologize this was not your experience. We would welcome the opportunity to get further details if you contact us at the hotel directly or by email at your earliest convenience. Your feedback has been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Sincerely,Hotel Management
The worst place to stay in OH We booked a room for four nights as my wife had surgery scheduled at Cleveland Clinic. We booked this place as it had a kitchen in the unit. The moment we entered here, we realized the lackluster attitude. The backside entry gate didn't have any security. Anyone could get into the hotel without any security card. Our room did not have a functional stove unit. Simple egg boiling took 2 hours. When we reported the issue, we were told it could not be repaired on the weekend and we need to wait for ... read more
Business response:
Dear Rohita, Thank you for being our guest. We are sorry for your visit's circumstances and wish your wife a speedy recovery. Further, please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experience is not typical. Our maintenance team is already working on the stove issues you mentioned. Also, we have noted your comments about the breakfast menu, which is being shared with our Brand Leaders, so they know about guest likings. Safety... read more
Would never stay here again No hot water, peeling paint, half the baseboards are missing and looks like mold. There’s also a funky smell in this room. If we could afford to stay somewhere else we would leave but we’re too broke. It was definitely not worth the $121 we paid for the room. Plus they were supposed to be queen size beds and they are full
Business response:
Dear Jess, thank you for being our guest and reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Our room type wasn’t available when we checked in. We didn’t have enough bed space. Very upset.
Business response:
Dear Gail, thank you for staying with us and sharing your feedback. We apologize that the requested room type was unavailable, which has caused disappointment to you. Our team does everything possible to honor the requests of our guests; however, depending on the occupancy, it is not always possible. We are very grateful for your patience, and we hope we will have an opportunity next time to serve you with much better hospitality.Sincerely,Hotel Management
the room had no amenities, it did not even have coffee pot or hair dryer. I had to go to the front desk and request these.
Business response:
Larry, thank you for being our guest. The kitchenware, including other amenities and toiletries for our guests, is aDear vailable at the front desk and delivered to your suite upon request. We apologize if this was not communicated to you on your arrival. We will ensure to communicate this with all our guests in the future. We wish to welcome you back to our property for an enjoyable experience on next time you visit this city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,498 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.