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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didnt get thr rooms i reserved We arrived at about 1:30 and it took about 45 mintes to get checked in with room. More importantly i reserved two Deluxe Studio rooms which should include 2 queen beds and a double sofa bed. Instead both of our rooms had two full beds and no sofa bed. This was hugely disappointing but no way was i going to go back to the front desk.
Business response:
Dear Travis, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Please be assured we will take appropriate action where necessary to better serve you in the future. Thank you again for your candid feedback. We hope we have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
filthy dirty room, lobby and hallways
Business response:
Dear Donna, please accept our apologies for the cleanliness issue you experienced during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Thank you for your feedback, as it helps us get better.Sincerely,Hotel Management
The hotel was overbooked and we did get any rooms. Worst experience with family
Business response:
Dear Devakumar, thank you for sharing your feedback. Everything we do aims to provide our guests with an excellent hotel experience. Please allow us to review the situation so we can see what went wrong. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future. Thank you!Sincerely,Hotel Management
Old facility. Needs complete remodeling
Business response:
Dear Matthew, thank you for staying with us and sharing your comments online. We appreciate your sincere feedback about your suite. Even though our hotel receives good ratings for our suites' cleanliness and overall condition, we understand you were hoping for something a little more modern and fresh. We have shared your feedback with our brand leaders, but until then, we will continue to emphasize providing the cleanest suites and the friendliest service in town. We hope you will return and see we are constantly working to ... read more
Location was fine. Breakfast was sparse. There was an odor permeating the whole hotel.
Business response:
Dear Ronald, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. We are also sorry for the disappointment you had regarding the items we serve at breakfast. We will certainly follow up with our food and beverage team to see where we can do better. We are happy to know that our locati... read more
This property does not look like the one advertised. The hotel is very old and dated. The carpet is filthy. There was mold around the bathroom faucets. The kitchen was totally empty, no pots, pans, dishes...Nothing! The appliances were from the 80's. The refrigerator made loud noises. The beds were very comfortable and clean. The exterior door locks on the property are broken. Anyone can enter at anytime. The doors slam constantly making loud noises. People were smoking in the hotel it smelled bad. The hotel rating should be... read more
Business response:
Dear Yvonne, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,498 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.