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Extended Stay America - Cleveland - Middleburg Heights
- Hotels
- Cleveland, OH
About this business
Location details
17552 Rosbough Blvd., Cleveland, OH, 44130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was nice however was giving a room in cleaned and trash everywhere. People checked out. The staff did change my room after i complained
Business response:
Dear CLARENCE, thank you for sharing your review. We genuinely care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We will address your concerns with our team members to avoid future occurrences. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management
Not the room I booked, okay hotel but wont return Was not the type of room i booked. Room was supposed to be queen bed room with a sofa bed. There was no sofa, just a small chair. Very inconvenient when friend arrived and i couldnt even sit on the couch next to her and watch tv or anything. When expectibg a room with sofa and extra bed and do not get the room booked. It is not proper. Plus drawer in kitchen geld on with screws through the face of it and some dirty sticky substance on wall between kitchen and bed and also on ... read more
I booked for deluxe studio with 2queen beds and sofa but didn’t happen. Place have inconvenient door openings for large suitcases. Very strong cigarette smell on the hallways. Deluxe room is presentable but old and lamps doesn’t work, kitchen cabinets sticky to touch. Pillows are lumpy. It says breakfast included which I know I’ve been charge, there was NONE. Staff unpleasant. One thing is good is room have kitchen to eat, store your food. Wifi is actually quite good.
Business response:
Lilet, thank you for evaluating your stay. We regret the unpleasant visit and that we did not meet your expectations. We are also sorry for your disappointment with the condition and cleanliness of your suite. Please be assured we will address this with our housekeeping team to ensure we are more consistent in our service delivery. We also apologize for any service issues you faced and the inconvenience this caused. Your feedback will be used to improve our services, and we appreciate your patience. We hope you will give us ... read more
We arived 12:30AM and person at the desk took 30 min to check in couple in front of us and our family. Room bed was not made. Towels were on the bathroom floor, smel of weed in the room. Shower top fauset didn’t work. Very disappointed
Business response:
Dalius, thank you for evaluating your stay at our hotel. We want to extend our apologies for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this has caused you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We never want to disappoint our guests; therefore, we genuinely apologize for your understanding and any difficulties endured. Our hotels are known for their commitment to excepti... read more
Great location near the interstate and airport. Good dining options nearby. Didn't like the dirty room floors and bathroom. Hair on the sink, a dog pee in the corner, and a very dusty floor.
Business response:
Leonel, thank you for staying with us. Although you liked our convenient location, please accept our sincere apologies for the cleanliness issues you encountered in your room. We have immediately shared your concerns with our housekeeping team and have informed them to make sure this does not happen again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Happy New Year! Sincerely, Hotel Management
The property is located conveniently off of the Ohio Turnpike. Rates are good. Strong cigarette and musty odors.
Business response:
Donna, thank you for your review. We are happy to know you liked our location as well as our affordable rates. However, we are sorry for the unpleasant smell you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Cleveland - Middleburg Heights
How is Extended Stay America - Cleveland - Middleburg Heights rated?
Extended Stay America - Cleveland - Middleburg Heights has a 3.4 star rating with 1,498 reviews.
When is Extended Stay America - Cleveland - Middleburg Heights open?
Extended Stay America - Cleveland - Middleburg Heights is open now. It will close tomorrow at 12:00 a.m.