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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I never check in became of a family emergency and they still wanted to charge me for the room.
Business response:
Dear Guest, we are sorry for your experience with our hotel. Please feel free to reach out to our front desk team for assistance on the matter. We would love to have you with us the next time you are in the area. Sincerely,Hotel Management
Too many better places close by. The mattress was worn out. Felt like springs sticking up. The shower needed a good scrubbing.
Business response:
Dear Mark, thank you for your candid evaluation. We want our guests to have a comfortable stay and get a restful night’s sleep, so we are sorry that you found your mattress uncomfortable. We will look into this; thank you for letting us know. We express our genuine apologies and hope you will consider staying with us again.Sincerely,Hotel Management
Bathroom had toilet water on floor. Told staff and nothing was done. Bathtub badly paint cracking. Breakfast was a muffin. That is not breakfast. We have stayed other places in the area and this is the worst. Don’t stay here
Business response:
Dear Roy, thank you for being our guest. We regret that your stay was anything other than perfect, and we are sorry that our staff was not as responsive as they should have been in working to address your specific concerns. We have noted your concerns as we continuously strive to improve our services. Thanks again for your feedback; it was a pleasure hosting your visit.Sincerely,Hotel Management
Bathroom and toilet are old and inconvenient. Very low toilet toilet is bowl is black very old kitchenette room 425
Business response:
Dear Francois, thank you for being our guest. We are disappointed you had some issues with your bathroom and the kitchenette. Our goal is to provide an exceptional experience for our guests; therefore, we regret not meeting your expectations. Thank you once more for providing us with helpful information that can further enhance our services. Sincerely,Hotel Management
Room condition wasn't great, phone not functioning, bath tub has spider crawling and stains. The room needs better lightening. The hall way from the entrance hall to the room has an unpleasant smell.
Business response:
Sekinat, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Filthy bed linens Bed linens not changed before arriving. Based on the odor, guessing it may have been many days since changed.
Business response:
Lawrence, thank you for staying with us. We realize the importance of fresh and clean accommodations are a must to set the tone for a great visit. Therefore, we apologize for the cleanliness issue you faced in your suite and the inconvenience this caused. We take these comments seriously and will share this with our housekeeping team to ensure this is not repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Gross room The man at front desk a Was great but the hotel was gross, our first room smelled so bad of cigarette smoke, the whole floor smelt like it. They did move us and the smell was better but the room was still pretty gross! Old, stains everywhere, bathroom was disgusting! The pull out couch had stains on it and I was scared of bed bugs. Overall it was disgusting!
Business response:
Courtney, thank you for staying with us. We realize the importance of fresh and clean accommodations are a must to set the tone for a great visit. Therefore, we sincerely apologize for the cleanliness issues you faced in both suites and the inconvenience this caused. We take these comments seriously and will share this with our housekeeping team to ensure this is not repeated. We understand your frustration and truly regret disappointing you. We hope you will give us a chance to provide you with the flawless stay you deserve... read more
Necesita más limpieza
Business response:
Saul, thank you for staying with us. Please accept our sincere apologies for the cleanliness issues you encountered during your visit. We are working with our housekeeping team so that we can prevent this from happening again. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.