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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms are dirty, bathroom tub has orange streaks in it, lampshades are stained, paint is scraped off in multiple areas, pull out couch cover dirty, no sheets/ blankets for pull out couch, only 2 towels & washcloths, paint marks/ splatter on couch cushions.
Business response:
Dear Angel, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean and well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope y... read more
Bugs in room. Breakfast was a joke. Oatmeal and muffins and lukewarm coffee. The only good thing was convenience to other restaurants and shopping centers.
Business response:
Dear Ken, Thank you for taking the time to review your experience at our hotel. While we are pleased that you loved the convenience of our location, being close to several eateries and shopping attractions, we apologize for the inconvenience you encountered in your suite. We assure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. Moreover, we are sorry to learn that you were not entirely sa... read more
Dirty The room we were given was disgusting. The bathroom had a loose toilet seat, mold at the bottom of the shower curtain and around the rim of the tub. You couldn’t sit on the couch because it was broken. The kitchen area was dirty with the cabinets falling off the hinges. I would not recommend this hotel.
Business response:
Dear Christina, Thank you for leaving these valuable comments regarding your time with us. We are very disappointed to hear about the concerns you experienced with your room. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this matter with our housekeeping team to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the f... read more
very bad too many noise can't sleep
Business response:
Dear Mahesh Kumar, Thank you for staying with us and reviewing your experience. We are incredibly sorry for the situation you described regarding excessive noise. Our goal is to provide excellent service and a comfortable suite so you can get a good night's rest. Therefore, we are very disappointed that your sleep was disrupted, and we completely understand how frustrating this was for you. We hope you will allow us another opportunity to provide you with the relaxing, outstanding experience you deserve. Sincerely,Hotel Mana... read more
Gross The room I was in was gross. There were stains on the rug. The toilet was brown. The sheets felt dirty. It smelled terrible. I would have left if I had to stay there any longer than needed.
Business response:
Dear Anna, Thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations, and we have immediately brought your experience to the attention of our housekeeping team for review and action. We look forward to welcoming you back for a more enjoyable stay.Sincerely,Hotel Management
The room is out dated with several blemishes throughout. Walls had chips out it showing the drywall underneath. The shower was disgusting and didn’t drain and the tub needs replaced. There was a ring around the tub. Luckily all we did was sleep. Fortunately the bed was comfortable the sheets were clean. Building had that old smell and the hallways were dark. Complementary breakfast was a joke. Some muffins and coffee.
Business response:
Dear Guest, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
When we arrived we were told the suite we booked a month ago was not available. We were given a double bed room and were told the price difference between the 2 rooms could not be changed/refunded since we booked through Expedia. We were in a hurry to be somewhere and already running late due to traffic. We get to our room and it is not ready - they were cleaning it. Back down to front desk and we were given a different room which was ready however the cleanliness of the room was sub par.
Business response:
Dear Traci, Thank you for taking the time to share feedback about your recent stay. We apologize that the room type you requested was unavailable and that we fell short of your expectation regarding the cleanliness of your room. This has been addressed to ensure this doesn't happen again. We would love to show you our progress on your next visit.Sincerely,Hotel Management
The room was under stocked. There were no glasses etc. The bathroom door was broken and had no lock. It was dingy and musty with poor lighting.
Business response:
Dear KRISTEN, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,452 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.