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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I never got to check in. There was an issue with the payment (on end of hotel). I already had paid for room. Had to pay extra $26.50 for my pet. I had no other form of payment on me. I offered to let front desk hold my license, and I would pay pet fee prior to checking out. They would not even let me in the room. I stayed there for about 35 minutes at front desk. Employee who was training another employee was extremely in personable and mumbled. I kept having to ask him to repeat himself. I have stayed at this hotel before a... read more
Business response:
Sarah, thank you for choosing our hotel once again, this time while visiting the area due to such grim circumstances. We are sorry our team was not considerate enough of you and that we were unable to accommodate you. To make sure this does not happen again, we are actively working with our staff to improve our guest experience. Additionally, your billing-related concerns have been noted. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed t... read more
Vacation disaster filled with regret The property was poorly maintained, filthy and in disrepair. From the time we arrived, we found people loitering and peeking into vehicles. Mattresses on the grounds were clearly visible as well as broken down vehicles. The security doors didn't work, the bathrooms in the hallway were extremely dirty and had no toilet paper and soap. This was shocking considering we are still in a pandemic environment. When we reported the issues to management, they seemed not interested in resolving the ... read more
Business response:
Thank you for staying with us and providing your candid feedback. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Also, we apologize for disappointing you and for the unsatisfactory service you encountered. Feedback such as yours allows us to continually monitor and improve our guest experienceWe would appreciate another opportunity to pro... read more
The staff are rude and devoid of human decency.
Business response:
Jeff, thank you for choosing our hotel and taking the time to share your review. Please accept our apologies for any service issues you had during your stay. Our focus is on providing each guest with an exceptional stay with every aspect of their visit. Therefore, we are sorry that this was not your experience. This is not typical of our hotel, and we hope you will see this for the isolated incident that it was. We appreciate your patience and would welcome the opportunity to restore a favorable impression of our hotel in th... read more
What I didn't like was the building was really old. And the smelly cigarette smell. The spiders and something running around on the floor at 4:00 a.m. going under the couch. I was up after that. I bring my own supplies just in case . It was a pet friendly hotel and their standard of cleaning was disgusting.I was checking underneath the cover. Their was a ward of dog hair. Dog hair all over the floor. I can't discuss the bathroom. I'm just so glad I had a clean shower curtain..
Business response:
Pamela, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Staff was not welcoming nor really attentive to issues with my first room. They never picked the phone and I kept getting transferred to the call center. The room smelled of smoke and even when I had to change rooms because of a clogged toilet, the “new” room also smelled of smoke and had a clogged sink. I was simply glad to get out of there.
Business response:
Charlisa, thank you for choosing our hotel for your recent accommodations. We are truly sorry you experienced so many difficulties during your stay with us, and more importantly, you felt our staff was not responsive. Our team takes great pride in delivering outstanding customer service to each and every guest, so we apologize this was not your experience. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, Hotel Management
Not what I expected. Bathroom was dirty and there were spiders.
Business response:
Lauren, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.