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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible check in experience. Hotel is ok - didn’t have expectations that it would be the Four Seasons.
Business response:
Dear JOHN, Thank you for your review. We apologize that our front office team fell short of providing you with the excellent service we strive for daily and for not being welcoming. Such an instance is not the impression we want our guests to think of us. We have shared your feedback with our team and have taken measures to ensure this does not happen again. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. We hope to welcome you back soon!Sincerely,Hotel Manageme... read more
The room smells like sewage the toilet is backed up the TV didn't have a remote the phone did not work the room was just nasty
Business response:
Dear CLARENCE, Thank you for choosing us. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will address this appropriately. Also, we have instructed our housekeeping team to double-check the rooms before allocating them to the guest. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
Never staying there again! Room 228. The toilet clogged. The bathtub looked awful and dirty. Stopped at the front desk on our way out. The clerk offered a plunger or to move a room. So we moved. Room 331. Toilet worked. The bathtub looked awful and dirty. I couldn't get myself to take a shower in that bathtub. The hotel looks nice on the outside and the lobby. In the room needs a major makeover. The kitchen is very outdated. The bathroom is totally disgusting. The toilet was black on the inner bottom. The tub and wall had mu... read more
Business response:
Dear Alexis, Thank you for the candid review. We apologize for anything other than a completely satisfying stay, and we appreciate you for bringing this to our attention. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope you ... read more
Management wouldn't give money back after I sent hotel.com pictures of bathroom dirty and explained why didn't change that nite ! Management said tub was chipping even worse
Business response:
Dear Katherine, we are sorry we failed to deliver the exceptional stay you deserved. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Thank you for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
I never check in became of a family emergency and they still wanted to charge me for the room.
Business response:
Dear Guest, we are sorry for your experience with our hotel. Please feel free to reach out to our front desk team for assistance on the matter. We would love to have you with us the next time you are in the area. Sincerely,Hotel Management
Too many better places close by. The mattress was worn out. Felt like springs sticking up. The shower needed a good scrubbing.
Business response:
Dear Mark, thank you for your candid evaluation. We want our guests to have a comfortable stay and get a restful night’s sleep, so we are sorry that you found your mattress uncomfortable. We will look into this; thank you for letting us know. We express our genuine apologies and hope you will consider staying with us again.Sincerely,Hotel Management
Bathroom had toilet water on floor. Told staff and nothing was done. Bathtub badly paint cracking. Breakfast was a muffin. That is not breakfast. We have stayed other places in the area and this is the worst. Don’t stay here
Business response:
Dear Roy, thank you for being our guest. We regret that your stay was anything other than perfect, and we are sorry that our staff was not as responsive as they should have been in working to address your specific concerns. We have noted your concerns as we continuously strive to improve our services. Thanks again for your feedback; it was a pleasure hosting your visit.Sincerely,Hotel Management
Bathroom and toilet are old and inconvenient. Very low toilet toilet is bowl is black very old kitchenette room 425
Business response:
Dear Francois, thank you for being our guest. We are disappointed you had some issues with your bathroom and the kitchenette. Our goal is to provide an exceptional experience for our guests; therefore, we regret not meeting your expectations. Thank you once more for providing us with helpful information that can further enhance our services. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,452 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.