This profile has been claimed by the business owner or representative.
Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was awful. Bathroom was never cleaned. Never again
Business response:
David, thank you for evaluating your stay with us. We apologize for the mistakes while servicing your guest room. We will review your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
It was very poor service and will never recommend to anyone! The air conditioner was not cooling in room 129 and needed to be fixed ASAP..
Business response:
Thank you for staying with us and sharing your experience. Please accept our apology for the air conditioner not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely, Hotel Management
I wasn't looking for a 5 star hotel
Business response:
Michael, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
I like the location, surroundings, food, shopping. I did not like being charged twice, once at the booking and again when I arrived. Roaches in the room, no trash can, the Manager still has not contacted as of yet about the overcharge.
Business response:
Kevin, thank you for your review. Although you liked our location, we are sorry for the cleanliness issue you encountered. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
They have a lot of extended stay residents.
Business response:
Anthony, thank you for your review. We are sorry for any discomfort you had due to other guests on the property. Kindly know, safety and security of our guests are always our utmost priority. We hope you will allow us to make it up to you on a future visit. Sincerely, Hotel Management
The property was very noisy due to some guests. These guest also were nasty and left trash in and around the property.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Had to wait a long time ti check in. The rooms are very tired looking. Needs up dating. If you can serve breakfast, make sure you have coofee.
Business response:
Steven, thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. Also, we apologize that our facility fell short of your standards. We are sharing your comments and feedback with my team as we work to update and refresh our hotel. We hope you will come and see our process should your future travels being you to ou... read more
Police were called to premises twice in 4 days. Rooms were dirty and facilities need to be updated.
Business response:
Thank you for posting a review of your stay. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
There was significant noise coming from other rooms. The AC unit blew directly onto the bed. The room amenities were substandard. The carpet in the room didn't feel clean.
Business response:
Thank you for staying with us and for your candid review. We regret not meeting your expectations with our in-room amenities and apologize for the concerns you had regarding the carpet. We will share your comments with our housekeeping team and make sure the concern is resolved. We appreciate your constructive feedback and hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.