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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Refrigerator/freezer did not work. Shower pressure was so low it was not practical to use. There was a bad smell in the room and in the hallways. The hotel looks rundown a bit and needs a refresh.
Business response:
Samir, thank you for posting a review of your stay. We regret the unpleasant visit and that you were not satisfied with the condition of our property. We also apologize for the housekeeping and maintenance issues you encountered in your suite and the inconvenience this caused. Please be assured your comments will be relayed to the appropriate teams to take the necessary actions. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The remote in our room didn’t even have a back to it; was being held together by a rubber band. There were fruit flies in our room and we didn’t even eat in there. Called the front desk to ask for help with wifi at 5:30pm and no one picked up. Someone knocked on our door and before even giving time for me to say that we were still in there (our checkout wasn’t until 11 and this person came in before 10) they opened the door. I was unclothed sleeping and am lucky someone didn’t see us. We will not be back
Business response:
Thank you for taking the time to share your feedback. We apologize for the cleanliness issue you encountered in your suite and the inconvenience this caused. We will share this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We are also sorry for the additional concern you outlined and the frustration you felt. Please be assured we will address your comments appropriately to ensure such instances are not repeated. We hope you will reconsider and give us an opportunity to provide yo... read more
Dirty Room was not clean. Food on the floor and old dirty sheet on sofa bed.
Business response:
Dana, thank you for taking the time to share your feedback. We sincerely apologize for not providing the clean, spotless room you were expecting upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We understand your frustration and are grateful for your patience. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Ma... read more
Property was disgusting from pubic hair on soap in shower to manager, Dalil, who assured of price adjustment in the morning. Instead he showed up 40 mini late, looked still drunk and proceeded to call police and threaten us in the lobby in front of a lot of guests. It was completely insane. We wanted to leave immediately but had a time crunch.
Business response:
Ryan, thank you for taking the time to share your review. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
I never got to check in. There was an issue with the payment (on end of hotel). I already had paid for room. Had to pay extra $26.50 for my pet. I had no other form of payment on me. I offered to let front desk hold my license, and I would pay pet fee prior to checking out. They would not even let me in the room. I stayed there for about 35 minutes at front desk. Employee who was training another employee was extremely in personable and mumbled. I kept having to ask him to repeat himself. I have stayed at this hotel before a... read more
Business response:
Sarah, thank you for choosing our hotel once again, this time while visiting the area due to such grim circumstances. We are sorry our team was not considerate enough of you and that we were unable to accommodate you. To make sure this does not happen again, we are actively working with our staff to improve our guest experience. Additionally, your billing-related concerns have been noted. Your feedback, and also your patience in this matter, are much appreciated. We will share your message appropriately as we are committed t... read more
Vacation disaster filled with regret The property was poorly maintained, filthy and in disrepair. From the time we arrived, we found people loitering and peeking into vehicles. Mattresses on the grounds were clearly visible as well as broken down vehicles. The security doors didn't work, the bathrooms in the hallway were extremely dirty and had no toilet paper and soap. This was shocking considering we are still in a pandemic environment. When we reported the issues to management, they seemed not interested in resolving the ... read more
Business response:
Thank you for staying with us and providing your candid feedback. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. Also, we apologize for disappointing you and for the unsatisfactory service you encountered. Feedback such as yours allows us to continually monitor and improve our guest experienceWe would appreciate another opportunity to pro... read more
The staff are rude and devoid of human decency.
Business response:
Jeff, thank you for choosing our hotel and taking the time to share your review. Please accept our apologies for any service issues you had during your stay. Our focus is on providing each guest with an exceptional stay with every aspect of their visit. Therefore, we are sorry that this was not your experience. This is not typical of our hotel, and we hope you will see this for the isolated incident that it was. We appreciate your patience and would welcome the opportunity to restore a favorable impression of our hotel in th... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,452 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.