Extended Stay America - Columbia - Columbia Corporate Park

Business response:

Dear Juan, We apologize for the disappointing experience you had as our guest and for any issues you encountered. You deserved a comfortable and stress-free stay, and we are sorry for failing to live up to your expectations. We hope you will allow us to provide you with the impeccable hospitality for which we are known on a future visit.Sincerely,Hotel Management 

Business response:

Dear Tracey, Thank you for your recent visit and review. We want every guest staying with us to have a comfortable experience and to leave a lasting favorable impression. We are disappointed if we did not successfully provide this for you and regret your concerns with your bathroom. We will address this with our housekeeping team. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Maureen, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We noted your observations regarding the need to update and renovate and will share them with our brand leaders. In the meantime, our staff is committed to keeping our property clean, fresh, and up-to-date throughout our hotel. Thank you again for sharing your sincere observa... read more

Business response:

Dear Karen, We sincerely apologize for the inconvenience and frustration you experienced when your room was given away despite your prior reservation. This is certainly different from the level of service we aim to provide, and we understand how disappointing it must have been for you. We take this matter seriously and will investigate what happened to ensure it doesn't occur again. We value your business and would like to make things right. Once again, we apologize for the inconvenience and appreciate your understanding.Sin... read more

Business response:

Dear Janet, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the various issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your n... read more