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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room condition wasn't great, phone not functioning, bath tub has spider crawling and stains. The room needs better lightening. The hall way from the entrance hall to the room has an unpleasant smell.
Business response:
Sekinat, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Filthy bed linens Bed linens not changed before arriving. Based on the odor, guessing it may have been many days since changed.
Business response:
Lawrence, thank you for staying with us. We realize the importance of fresh and clean accommodations are a must to set the tone for a great visit. Therefore, we apologize for the cleanliness issue you faced in your suite and the inconvenience this caused. We take these comments seriously and will share this with our housekeeping team to ensure this is not repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Gross room The man at front desk a Was great but the hotel was gross, our first room smelled so bad of cigarette smoke, the whole floor smelt like it. They did move us and the smell was better but the room was still pretty gross! Old, stains everywhere, bathroom was disgusting! The pull out couch had stains on it and I was scared of bed bugs. Overall it was disgusting!
Business response:
Courtney, thank you for staying with us. We realize the importance of fresh and clean accommodations are a must to set the tone for a great visit. Therefore, we sincerely apologize for the cleanliness issues you faced in both suites and the inconvenience this caused. We take these comments seriously and will share this with our housekeeping team to ensure this is not repeated. We understand your frustration and truly regret disappointing you. We hope you will give us a chance to provide you with the flawless stay you deserve... read more
Necesita más limpieza
Business response:
Saul, thank you for staying with us. Please accept our sincere apologies for the cleanliness issues you encountered during your visit. We are working with our housekeeping team so that we can prevent this from happening again. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
STAY AWAY FROM THIS NASTY FILTH TRAP!!! This hotel was absolutely disgusting!!!! I am posting pics so you can see how gross this place was!! I absolutely feel we deserve a full refund plus some!!! I can’t believe this place is even open and people are allowed to stay here!!! Heath department should come in and close it down!! There was mold in the dishwasher and above the stove! The bathtub was dirty. And when I say dirty I mean so nasty there is no way we would have used it. The hotel stunk so bad!!! Just filthy!!! Stay awa... read more
Smelled bad and was very dirty. There were abandoned cars in the parking lot. Never seen anything like it.
Business response:
Todd, thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and with our pest control provider to make sure we are more diligent going forward. We are committed to providing outstanding service, and we hope you will give us another opportunity to prove that to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,452 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.