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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Despite being almost empty, every refrigerator on the property is running 24/7, what a waste of energy. The rooms look old and there is no cleaning or changing towels or sheets. Breakfast is minimum and there is no restaurante.
Business response:
Alvaro, thank you for taking the time to share your feedback. We are sorry for the experience you had with us and apologize for the concerns with your guest room. We will address your comments appropriately and take the necessary steps to elevate our guests' experience. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I didn't stay. After making reservation through hotels.com extended told me no rooms available. It's the 2nd time this has happened. So i also give hotels. Com the lowest rating. It's barely worth getting the free nights because I'm getting billed for 2 hotels... the extended stay and then the one where i actually end up staying. Why don't you keep in touch with the hotel? What's the point in offering this service if you don't actually bother to know anything about the host hotel?
Business response:
Leland, thank you for your honest evaluation. We regret you could not stay with us this time due to the issues you had with the third-party reservations. Please know if you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend you to reach them directly for the resolution regarding your billing concerns. We appreciate your patience, and we hope you will allow us to host you in the future. Sincerely, Hotel Management
My first encounter, was interrupted by a guest, as his pit bull charged at me down the hall. He called the dog back, I don’t know if his dog was friendly or not. But a charging Pitt bull is never a good thing. Please require your guest to have their dogs on a leash. My first room had a horrible smell in it, so I requested another one. The lady at the desk was helpful, the second room was better, with a comfy bed, however the new room had a microwave that didn’t work, along with a noisy dog across the hall that barked at EVER... read more
Business response:
Vince, thank you for taking the time to share your feedback. We are sorry for the incident you outlined and the inconvenience this caused. We have taken note of your comments, and we will take steps to ensure our future guests do not experience the same. We will also share your comments with our maintenance team regarding the concerns that inconvenienced you, and rest assured, we will make sure we prevent such reoccurrences. On a positive note, we are happy you were pleased with the comfortable bed in the other room that we ... read more
Filthy heat was broken bathroom toilet broke, dirty sheets. Cigarettes smoke all over the room.
Business response:
Mohamed, thank you for choosing our hotel and being our guest. We are sorry for the housekeeping and maintenance issues you had with the room assigned to you; we will address your comments respectively to better our accommodations going forward. We adhere to a strict no-smoking policy, but we do have violators of this rule on rare occasions. Please know our front desk is always available to help make you as comfortable as possible. We certainly understand your frustration and appreciate your patience. We hope to have a futur... read more
The staff was friendly and accommodating — however, the condition of the room and overall property did not meet my expectations for the cost of the stay. For $140 for a one night stay, I got a room that smelled like weed, had outdated furniture, curtains and bedding with holes, stained flooring, outdated bathroom appliances, etc. I was extremely uncomfortable to the point that I waited until I returned home to take a shower. I normally book rooms so I can study outside of my home, in peace. I will not be booking this hotel a... read more
Business response:
Kyla, thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the unpleasant encounter you had with your guest room. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope to have the opportunity to make your next ... read more
Location was okay. Property was very dated; toilet seat lid had very large yellow stain. Large dogs barking in the hallway; male passed out on floor in front of vending machines. Checked out two hours after arrival due to safety and cleanliness concerns.
Business response:
Edith, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Kindly note, please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating ... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.