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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
What I didn't like was the building was really old. And the smelly cigarette smell. The spiders and something running around on the floor at 4:00 a.m. going under the couch. I was up after that. I bring my own supplies just in case . It was a pet friendly hotel and their standard of cleaning was disgusting.I was checking underneath the cover. Their was a ward of dog hair. Dog hair all over the floor. I can't discuss the bathroom. I'm just so glad I had a clean shower curtain..
Business response:
Pamela, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Staff was not welcoming nor really attentive to issues with my first room. They never picked the phone and I kept getting transferred to the call center. The room smelled of smoke and even when I had to change rooms because of a clogged toilet, the “new” room also smelled of smoke and had a clogged sink. I was simply glad to get out of there.
Business response:
Charlisa, thank you for choosing our hotel for your recent accommodations. We are truly sorry you experienced so many difficulties during your stay with us, and more importantly, you felt our staff was not responsive. Our team takes great pride in delivering outstanding customer service to each and every guest, so we apologize this was not your experience. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, Hotel Management
Not what I expected. Bathroom was dirty and there were spiders.
Business response:
Lauren, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
Despite being almost empty, every refrigerator on the property is running 24/7, what a waste of energy. The rooms look old and there is no cleaning or changing towels or sheets. Breakfast is minimum and there is no restaurante.
Business response:
Alvaro, thank you for taking the time to share your feedback. We are sorry for the experience you had with us and apologize for the concerns with your guest room. We will address your comments appropriately and take the necessary steps to elevate our guests' experience. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I didn't stay. After making reservation through hotels.com extended told me no rooms available. It's the 2nd time this has happened. So i also give hotels. Com the lowest rating. It's barely worth getting the free nights because I'm getting billed for 2 hotels... the extended stay and then the one where i actually end up staying. Why don't you keep in touch with the hotel? What's the point in offering this service if you don't actually bother to know anything about the host hotel?
Business response:
Leland, thank you for your honest evaluation. We regret you could not stay with us this time due to the issues you had with the third-party reservations. Please know if you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend you to reach them directly for the resolution regarding your billing concerns. We appreciate your patience, and we hope you will allow us to host you in the future. Sincerely, Hotel Management
My first encounter, was interrupted by a guest, as his pit bull charged at me down the hall. He called the dog back, I don’t know if his dog was friendly or not. But a charging Pitt bull is never a good thing. Please require your guest to have their dogs on a leash. My first room had a horrible smell in it, so I requested another one. The lady at the desk was helpful, the second room was better, with a comfy bed, however the new room had a microwave that didn’t work, along with a noisy dog across the hall that barked at EVER... read more
Business response:
Vince, thank you for taking the time to share your feedback. We are sorry for the incident you outlined and the inconvenience this caused. We have taken note of your comments, and we will take steps to ensure our future guests do not experience the same. We will also share your comments with our maintenance team regarding the concerns that inconvenienced you, and rest assured, we will make sure we prevent such reoccurrences. On a positive note, we are happy you were pleased with the comfortable bed in the other room that we ... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,452 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.