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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This Extended Stay America is the pits. I stayed in room 110, it was a nightmare. The tub was disgusting. I ended up going home each night to shower (for those wondering, I only stay there because I was showing my home to sale all weekend and needed somewhere to stay that was pet-friendly). The bedding was clean and luckily my pets left without fleas and me without bedbug bites. The decor and appliances are at least 25-30 years out of date. The staff at the front were kind and are used to dealing with pets. Remember that the... read more
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Staff training needs improvement on customer service
Business response:
Thank you for your review. We apologize you did not experience the best from some of our associates. Your feedback has been shared with our team to ensure we redouble our efforts towards providing our guests with outstanding hospitality. We hope you will give us the chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
abigal from customer service had an attitude after i told her washing machine didn't work the machine stole my $2.00 in coins such a hassle. I stayed all week and every night i had to get a new card activated to get into hotel..poor coordination with contractors to come inside the room while i was sleeping to do maintenance on ac unit...smh
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret you did not have a positive experience with one of our associates. We want every guest to be treated with respect and authentic, friendly service and your feedback will be used to improve our services, and we appreciate your patience. We understand your frustration and hope you will consider staying with us the next time you travel to this area so we can provide you with a much better experience. Sincerely, Hotel Management
Business response:
Aarin, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
This place is kind of a dump... the bathtub was so dirty. Everything was old, the dishwasher wouldn't even open, it was a mess. Not worth the price at all. Everything was so gross. The free shampoo was not good, it did not feel clean and the hotel reeked of smoke!
Business response:
Tori, thank you for being our guest. We sincerely apologize for the cleanliness issue and the condition of the appliances and in-room amenities. We will address this with the appropriate individuals so we can be sure to meet the high standards you should expect from us every single stay. Your valuable feedback is appreciated, and we are grateful for your patience. Sincerely, Hotel Management
Business response:
Gloria, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we apologize if we did not meet your expectations or caused any inconvenience you may have had. We hope you allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
HORRIBLE the toilet was clogged from the previous person using that room which is absolutely gross. The front desk did nothing about it because it was too late, that's on top of giving us the wrong room key at first and we walked into someone's room................
Business response:
Alexander, thank you for evaluating our hotel. We let you down in the most basic of ways by not providing clean and comfortable accommodations, and we apologize for these mistakes. Please be assured that we take these comments seriously, and we will review your situation with our team to take appropriate actions. We hope our oversights on this visit will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
We’ve been on the road for the last two months working. And even though someone died at my previous ESA I’ll say this was the worse one so far. At check in she barely said a word,
Business response:
Kenneth, thank you for choosing to stay at our hotel. Please accept our apologies for your unpleasant experience. We appreciate your feedback as it helps us to improve going forward. We appreciate your business and hope we will have another occasion to meet your expectations and provide you with outstanding service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.