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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy heat was broken bathroom toilet broke, dirty sheets. Cigarettes smoke all over the room.
Business response:
Mohamed, thank you for choosing our hotel and being our guest. We are sorry for the housekeeping and maintenance issues you had with the room assigned to you; we will address your comments respectively to better our accommodations going forward. We adhere to a strict no-smoking policy, but we do have violators of this rule on rare occasions. Please know our front desk is always available to help make you as comfortable as possible. We certainly understand your frustration and appreciate your patience. We hope to have a futur... read more
The staff was friendly and accommodating — however, the condition of the room and overall property did not meet my expectations for the cost of the stay. For $140 for a one night stay, I got a room that smelled like weed, had outdated furniture, curtains and bedding with holes, stained flooring, outdated bathroom appliances, etc. I was extremely uncomfortable to the point that I waited until I returned home to take a shower. I normally book rooms so I can study outside of my home, in peace. I will not be booking this hotel a... read more
Business response:
Kyla, thank you for taking the time to review our hotel. We regret not meeting your expectations and apologize for the unpleasant encounter you had with your guest room. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope to have the opportunity to make your next ... read more
Location was okay. Property was very dated; toilet seat lid had very large yellow stain. Large dogs barking in the hallway; male passed out on floor in front of vending machines. Checked out two hours after arrival due to safety and cleanliness concerns.
Business response:
Edith, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Kindly note, please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating ... read more
It was awful. Bathroom was never cleaned. Never again
Business response:
David, thank you for evaluating your stay with us. We apologize for the mistakes while servicing your guest room. We will review your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
It was very poor service and will never recommend to anyone! The air conditioner was not cooling in room 129 and needed to be fixed ASAP..
Business response:
Thank you for staying with us and sharing your experience. Please accept our apology for the air conditioner not working properly and for the inconvenience this may have caused. Unfortunately, maintenance issues do arise from time to time, and once identified we work as quickly as possible to get everything fully operational. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely, Hotel Management
I wasn't looking for a 5 star hotel
Business response:
Michael, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
I like the location, surroundings, food, shopping. I did not like being charged twice, once at the booking and again when I arrived. Roaches in the room, no trash can, the Manager still has not contacted as of yet about the overcharge.
Business response:
Kevin, thank you for your review. Although you liked our location, we are sorry for the cleanliness issue you encountered. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,452 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.