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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The Lady was very rude at check inn down to the room smelling like smoke ashes in the draw
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the unpleasant service you received from one of our associates. We have taken note of your feedback and have shared it with the appropriate individual to make sure we deliver a better service going forward ensuring this is not repeated in the future. Moreover, we are sorry for the smoke smell you had in your suite. Your comments have been shared with the housekeeping team to make sure this room receives a deep clean. We hope you will give u... read more
Do not stay here. Don’t Do it. If you like comfort, cleanliness, good customer service, working amenities do not stay here. The pictures do not accurately reflect the hotel. I would compare staying in this place to living in a inner city projects. Cheaper is not always better, and sometimes you get what you pay for.
Business response:
Thank you for your review. We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Very Bed explains microwave it work candidates were missing off of the wall bathroom was dirty
Business response:
Thank you for being our guest. We apologize for the issues you encountered in your room. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Bathroom is very bad. Mold in the tub and shower curtain.
Business response:
Pat, thank you for the specific feedback about your stay. We apologize for the issue you encountered in your suite and any inconvenience this caused. Your comments have been discussed with our team to address the concern you mentioned. We encourage you to try us again in the near future, as we are confident you will have a better experience. Sincerely, Hotel Management
This was the worst experience of my entire life. There were dirty towels folded and placed next to the sink with eyeliner and eye lashes stuck in the towel. This made me not feel comfortable taking a shower at the hotel. On departure my boyfriend checked the hotel to see if I had left anything, however I never use any drawers or cabinets dig out stay
Business response:
Thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we are working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
Hard bed, smell of smoke in the room. No cups in room and no ice maker near room.
Business response:
Thank you for being our guest and for sharing your observations through your review. We apologize for the inconvenience you experienced during your visit. If you had only told us about them at the time, we would have been able to resolve them immediately, and your stay with us would have been more enjoyable. We hope you will stay with us again soon. Sincerely, Hotel Management
The room had an odd smell. The lady at the front desk was very rude on check in last night. And the person at tje desk was rude this morning upon check out. It seems the staff did not want to welcome us or say thank you. I will never stay at this hotel again.
Business response:
Thank you for reviewing our hotel. We are sorry that one of our front desk associates impacted your experience in a negative way. Our staff genuinely cares about providing a great experience to all of our guests, and this isolated incident is not a reflection of our usual service standards. Our leadership team has spoken with this associate to remind her our main goal is to provide outstanding customer care to our guests. We value your feedback and hope you will consider staying with us again so we can provide you with the s... read more
The property was unclean The staff was unavailable
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. We will share your feedback with our housekeeping team to ensure this does not repeat going forward. We also regret learning that our staff member was not available. We will look into what transpired, so this lapse in service is not repeated. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
The location is great and the main areas ( lobby; parking lot) were clean... but the rooms were dirty. The manager kept offering guests to move them to a different room when they complained. The breakfast offered was pathetic... cereal bars; mini muffins; oatmeal packets and coffee period. You had to beg for clean towels and I was told they don’t clean the rooms daily and only change the bed linen when you bring the dirty ones to the desk.
Business response:
Thank you for being our guest and for taking the time to give us your feedback. We apologize you were unhappy with our housekeeping services. While this service is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. Towels and linens may be exchanged at the front desk anytime and complimentary. We also regret the disappointment you had with our grab-and-go breakfast. We hope you consider staying with us ag... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.