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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty. The door in the room is very marked up, looks like somebody spit all over it and had not been cleaned. Halls need to be vacuumed.
Business response:
Thank you for your feedback. Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping associates to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Safe travels. Sincerely, Hotel Management
Front desk is rude. African American woman is not friendly and accommodating at all. Especially during check in. Until the other woman finally get to check me in after that rude lady end shift.
Business response:
Thank you for choosing our hotel, and for sharing your feedback regarding your recent stay. We were very sorry to read that one of our front desk associates affected your stay negatively, as this is unacceptable. We have spoken with that associate directly and will make sure it never happens again. We are passionate about providing excellent service and take all feedback, good or bad, to help us improve our services. Thank you again for sharing your concerns. We hope you will give us another chance in your future travels. Si... read more
This hotel has fallen. Hard. Whole hotel reeks of weed. Rooms were filthy, front desk apologized in advance for not having housekeeping staff. They admitted that they didn't have housekeeping! King suite had 4 towels total, 1 bath mat 1 towel, 1 face towel and one hand towel. No blankets on bed or in closets, had 2 sheets to sleep between. Vanity was damaged and stained, dresser and nightstands were chipped and the drawers were all either broken and/or loose. Called the front desk within seconds of entering the room to make ... read more
Business response:
Matthew, first and foremost, thank you for returning to our hotel. However, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate measures to identify why we failed so we can prevent these issues from occurring again. We truly hope you will give us another chance to prove that we are committed... read more
My first of three rooms was disgusting. There was a sticky substance on the table, black spots on the carpet, and a black ring of what looked like mold on the toilet along with little curly hairs. I asked for another room and the nonchalant association exchanged my room amd the second room was nasty. I got a third room and it was okay until I saw hair on the sheets, an old washcloth, and a backed up toilet but atleast the room smelled better than the first two rooms. I DO NOT RECOMMEND EVER STAYING THERE.
Business response:
Thank you for choosing to stay with us. We failed you in the most basic of ways by not providing clean, fresh accommodations, and for that, we are sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Room was dirty and sheets had been untucked like it was recently used before we booked
Business response:
Thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double-check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem ourselves by h... read more
The room was very small and bare. The check in and out people the worse I have experienced. Never recommend this hotel to anyone
Business response:
Ted, thank you for being our guest. We apologize that our accommodations fell short of your expectations and for the service issues you faced while you were here. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
No extra pillows, towels. Haur dryer was broken. The Room phone didn't work. A lot of noise from thebhallway comes in the room
Business response:
Thank you for your review. It was disheartening to read your review regarding the housekeeping and maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
My stay was awaful !!
Business response:
Rhonda, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you again for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.