This profile has been claimed by the business owner or representative.
Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was a nice and clean hotel. The lady at the front desk was a little rude, when it was time to give us the room key she just slid the envelope with our cards and said that’s it.
Business response:
Thank you for being our guest. We are sorry you did not experience our front desk associate at their best. We have followed up with our team to make sure we do not disappoint you in the future. On a positive note, we are glad you appreciated our commitment to cleanliness, and we hope to have another opportunity to host you the next time you are in our area. Sincerely, Hotel Management
When we arrived the King room we booked was “unavailable” because they were all dirty due to lack of housekeeping staff. The entire hotel smelled of marijuana smoke and when we finally got to our room we found it to be very dirty and even worse we found it had Bedbugs, we promptly took our bags and left the hotel. This is an AWFUL hotel you should avoid at all costs!
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
disappointing Entire hotel smelled like weed, staff acted as though they didn’t understand anything we asked/said. Shady doesn’t even begin to describe the entire experience. Will rethink using hotels.com next time.
Business response:
Barton, first and foremost, we apologize for the odor you encountered and regret the disappointing stay you had. Your comments have been shared with our housekeeping team to take corrective actions ensuring it is not repeated again in the future. We are also sorry that you did not have a positive experience with our associates and that the team fell short of providing you with excellent service. We have discussed your concerns with them so that they can be more diligent going forward. Please consider a future stay as we woul... read more
Considering the location is within a business park, one would think that appearance and cleanliness would be the norm.. but no, not here. Room had a smell, counters and even table desk top were dirty, and for an extended stay hotel.. kitchen was average.The front glass doors to hotel were dirty, smudged, and looked they weren't cleaned in a long time.
Business response:
Thank you for your review. We apologize for the housekeeping issues in your room and even more that we didn't promptly respond to correct it. We have procedures in place to ensure that this does not occur, so we regret if steps were missed in this case. We will address this with our housekeeping department to make sure that we deliver a seamless stay every time. Again, please accept our apologies. We hope you will stay with us again so that we can have another chance to provide you with the perfect visit you deserve. Sincere... read more
Problens with check in, long wait period/process time when nobody in line. Had to go backndown to checknin because of the room. Wont be coming back!
Business response:
Thank you for evaluating your recent stay with us. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
This place needs updating the bathroom was below par and no coffe maker in the room. You needed to go to the desk to get one, also breakfast cheap no fresh fruit
Business response:
Thank you for choosing our hotel. We are sorry our hotel did not meet your expectations and regret you were disappointed with our dishware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your comments about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope you will consider a future stay as we ... read more
Room dirty. Damaged broken furniture. Trash from previous customer's still in the room
Business response:
Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.