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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
TERRIBLE DISGUSTING
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Every run down
Business response:
Kelley, we regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
The room smelled like old cigarettes. The hair dryer didn't work, busted connector. Water leaking on the floor from the bathroom sink. Found old dirty washcloths hanging on the shower curtains. This was a suite and if you wanted any thing for the kitchen, you had to go to the front desk. Most of the time there was no one had the desk. TV was old and blurry. This was the second worse hotel I have ever stayed in. Waited 10 minutes for someone to show up at the desk to check out.
Business response:
Edward, please accept our apologies for the issues you encountered in your room and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. We have also shared your feedback with the front desk team to be more diligent in their efforts going forward. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Ma... read more
Smell of property and unit. A mix between marijuana and cigarettes. No “breakfast” as advertised. A few broken granola bars and packets of oatmeal. Out of coffee at 7am. For the price paid I expected much more.
Business response:
Thank you for your review. We are sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We also apologize for the odor you experienced during your stay and have shared this with our housekeeping team to ensure a better experience going forward. We value your feedback and hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
The service was bad and the place is not at all maintained. All the equipments need renovation. I wouldn’t recommend it to anyone
Business response:
Simon, thank you for being our guest and providing your feedback. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for the service issues you experienced while you were here. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much bette... read more
The room was dirty and we made reservations for a king bed room. When I checked in they did not have a king bed room.
Business response:
Thank you for choosing our hotel and for writing a review of your stay. Please accept our apologies for the housekeeping issues that you experienced during your visit. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. In addition, we have inspection procedures in place so that this does not occur. We have addressed this matter with our team to review where steps were missed so we may make any needed changes. We also regret there was a problem... read more
Room smelled of old smoke. Carpet with several stains. Dripping faucet & worn slip resistance in tub. Shower curtain didnt reach tub so causes puddles.
Business response:
Thank you for your review. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We also apologize for the issues in your suite. We are working with the appropriate departments to make sure corrective actions are taken. We are sorry and hope to have another chance to redeem ourselves on your next visit this way. Sincerely, Hotel Management
The hotel was fairly clean but dated. My issue that made me check out at 7 am the very next morning after checking in at 12:30am was that i had a very uneasy feeling regarding the fact that i beleive that there was someone that the front desk clerk was allowing to stay in the room prior to me going in. He had to go check on something with the room before allowing me to go up. And then when i got there i found a pair of socks and underware in a drawer. I am certain they belong to the young man that came walking into the lobby... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.