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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty and sheets had been untucked like it was recently used before we booked
Business response:
Thank you for choosing our hotel. On behalf of the entire housekeeping team, please accept our sincerest apologies for the service issues you had during your stay. We have processes in place where our housekeeping leaders double-check every room prior to its occupancy by the next guest, but we apparently fell short in our processes. We are reviewing them so that we do not have this happen again in the future. Thank you again for bringing this to our attention, and we hope we are given the opportunity to redeem ourselves by h... read more
The room was very small and bare. The check in and out people the worse I have experienced. Never recommend this hotel to anyone
Business response:
Ted, thank you for being our guest. We apologize that our accommodations fell short of your expectations and for the service issues you faced while you were here. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
No extra pillows, towels. Haur dryer was broken. The Room phone didn't work. A lot of noise from thebhallway comes in the room
Business response:
Thank you for your review. It was disheartening to read your review regarding the housekeeping and maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you on a future date. Sincerely, Hotel Management
My stay was awaful !!
Business response:
Rhonda, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you again for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
The hotel was a nice and clean hotel. The lady at the front desk was a little rude, when it was time to give us the room key she just slid the envelope with our cards and said that’s it.
Business response:
Thank you for being our guest. We are sorry you did not experience our front desk associate at their best. We have followed up with our team to make sure we do not disappoint you in the future. On a positive note, we are glad you appreciated our commitment to cleanliness, and we hope to have another opportunity to host you the next time you are in our area. Sincerely, Hotel Management
When we arrived the King room we booked was “unavailable” because they were all dirty due to lack of housekeeping staff. The entire hotel smelled of marijuana smoke and when we finally got to our room we found it to be very dirty and even worse we found it had Bedbugs, we promptly took our bags and left the hotel. This is an AWFUL hotel you should avoid at all costs!
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
disappointing Entire hotel smelled like weed, staff acted as though they didn’t understand anything we asked/said. Shady doesn’t even begin to describe the entire experience. Will rethink using hotels.com next time.
Business response:
Barton, first and foremost, we apologize for the odor you encountered and regret the disappointing stay you had. Your comments have been shared with our housekeeping team to take corrective actions ensuring it is not repeated again in the future. We are also sorry that you did not have a positive experience with our associates and that the team fell short of providing you with excellent service. We have discussed your concerns with them so that they can be more diligent going forward. Please consider a future stay as we woul... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,452 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.