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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When entered the room I went to the bathroom and there was tiolet was over flowing with poop. It was awful
Business response:
Tashera, thank you for being our guest. We apologize for the housekeeping issues you encountered in your room. Please be assured that we have discussed your concerns with the appropriate team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
Annoyed Curtains stained No remote to TV and they did not have a spare. Customer service horrible. No one greets you, no one knows anything. Three days there all shifts poor customer service. Coffee all three days empty or horrible. Just a demand for training with personality! Other extended stays totally different experience
Business response:
Dana, thank you for reviewing your stay. We apologize for the housekeeping issues you encountered in your room. We have discussed your feedback with the appropriate teams to prevent such incidents from occurring again. We're also sorry for the poor service you received from our associates. We have shared your concerns with our staff to remind them our main goal is to provide outstanding customer care to our guests. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel M... read more
Smelly Dirty smelly scary and could not wait to leave and will never ever stay in any extended stay ever again
Business response:
Darryl,thank you for being our guest. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We are sorry for your disappointment and hope you will give us another chance to prove ourselves. Sincerely, Hotel Management
There are better options in the area. Checked in around 10:50pm. I guess the “concierge” was ready to go home. She simply handed us an envelope and said good night. We had to figure out on our own it was the room keys and where our room actually my was. I then asked when restaurants closed and she replied while walking away “I have no idea.” Freezer had trash in it from the last guest. Tub had sand or some kind of grit in it too.
Business response:
Steve, thank you for your feedback. We are sorry for the cleanliness and service issues you experienced during your stay. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.