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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Considering the location is within a business park, one would think that appearance and cleanliness would be the norm.. but no, not here. Room had a smell, counters and even table desk top were dirty, and for an extended stay hotel.. kitchen was average.The front glass doors to hotel were dirty, smudged, and looked they weren't cleaned in a long time.
Business response:
Thank you for your review. We apologize for the housekeeping issues in your room and even more that we didn't promptly respond to correct it. We have procedures in place to ensure that this does not occur, so we regret if steps were missed in this case. We will address this with our housekeeping department to make sure that we deliver a seamless stay every time. Again, please accept our apologies. We hope you will stay with us again so that we can have another chance to provide you with the perfect visit you deserve. Sincere... read more
Problens with check in, long wait period/process time when nobody in line. Had to go backndown to checknin because of the room. Wont be coming back!
Business response:
Thank you for evaluating your recent stay with us. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
This place needs updating the bathroom was below par and no coffe maker in the room. You needed to go to the desk to get one, also breakfast cheap no fresh fruit
Business response:
Thank you for choosing our hotel. We are sorry our hotel did not meet your expectations and regret you were disappointed with our dishware policy. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your comments about the breakfast offerings will be shared with our Brand Leaders to assist them when determining new breakfast choices. We hope you will consider a future stay as we ... read more
Room dirty. Damaged broken furniture. Trash from previous customer's still in the room
Business response:
Please accept our sincere apology for the cleanliness and maintenance issues you encountered with your room. We have shared your feedback with the appropriate teams so that corrective measures can be taken. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
TERRIBLE DISGUSTING
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Every run down
Business response:
Kelley, we regret the disappointing stay you had with us. Please accept our apologies, as we never mean to discourage our guests in any way, and we definitely failed in this attempt. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
The room smelled like old cigarettes. The hair dryer didn't work, busted connector. Water leaking on the floor from the bathroom sink. Found old dirty washcloths hanging on the shower curtains. This was a suite and if you wanted any thing for the kitchen, you had to go to the front desk. Most of the time there was no one had the desk. TV was old and blurry. This was the second worse hotel I have ever stayed in. Waited 10 minutes for someone to show up at the desk to check out.
Business response:
Edward, please accept our apologies for the issues you encountered in your room and regret the disappointing stay you had with us. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of delivering a well-maintained room to each of our future guests. We have also shared your feedback with the front desk team to be more diligent in their efforts going forward. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Ma... read more
Smell of property and unit. A mix between marijuana and cigarettes. No “breakfast” as advertised. A few broken granola bars and packets of oatmeal. Out of coffee at 7am. For the price paid I expected much more.
Business response:
Thank you for your review. We are sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We also apologize for the odor you experienced during your stay and have shared this with our housekeeping team to ensure a better experience going forward. We value your feedback and hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,452 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.