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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The facility was not clean, dogs barking, people screaming in the hallways, etc.
Business response:
Thank you for reviewing your stay. We are sorry for the cleanliness and noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I waited an hour only to be told my reservation wasn't processed by Orbitz. I traveled over 50 miles and I wasn't compensated for this inconvenience.
No plastic ware. Only one machine in the “gym” worked. Wasn’t informed about any breakfast, if there was one, I missed it by 9am
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Your feedback will be shared with the appropriate team members to improve our service going forward. Kindly note, in-room amenities and other items such as toiletries are available and complimentary at the front desk. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
It was not a good experience staying at this hotel. The room was dirty, the bed and pillows were not comfortable, the tv needs to be updated and there was trash on the hallway floor. The only good thing is the people working at the reception.
Business response:
Thank you for staying at our hotel. We are sorry for the discomfort you had with the mattress and regret the cleanliness issue you had in your room. We value your feedback and will work diligently to make sure we are more consistent in our service delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Ants in the room contacted the front desk they did not seem to be concerned. Said there wasn’t anyone there to help me. First room I went to smelled of old grease. Kitchen appliances were old and rusted.
Business response:
William, we apologize that our staff didn’t action your complaint regarding the infestation in your room which impacted your stay. Your feedback is shared with our housekeeping and front office teams in an effort to improve our service levels going ahead. lease consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
We had a 1st floor room. Around 10:00 pm someone started pounding on our window. I called down to the front desk and got no answer. Called a second time and still no answer. My husband had to go to the front desk and the clerk came out of the side room. He told the clerk I had called twice and she just shrugged and said she didn't the phone. He told her about the window pounding incident and she didn't seem concerned but said she would have "security" walk the premises. We were very concerned and didn't sleep well. When we c... read more
The rooms were outdated and needed upgrades. Many of the rooms the toilet and the bath tubs were stained and not clean. The rooms need to be taken off the availability list and be upgraded. Terrible terrible. I regret staying there
Business response:
Thank you for your review. We are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We are also sorry for the issues in your suite. Your feedback will be shared with our housekeeping team for review and action. We appreciate your business and hope you will choose us again for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.