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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The service was bad and the place is not at all maintained. All the equipments need renovation. I wouldn’t recommend it to anyone
Business response:
Simon, thank you for being our guest and providing your feedback. We apologize that our facility fell short of your expectations and have shared your comments with our team as we work on updating and refreshing our hotel. We are also sorry for the service issues you experienced while you were here. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much bette... read more
The room was dirty and we made reservations for a king bed room. When I checked in they did not have a king bed room.
Business response:
Thank you for choosing our hotel and for writing a review of your stay. Please accept our apologies for the housekeeping issues that you experienced during your visit. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. In addition, we have inspection procedures in place so that this does not occur. We have addressed this matter with our team to review where steps were missed so we may make any needed changes. We also regret there was a problem... read more
Room smelled of old smoke. Carpet with several stains. Dripping faucet & worn slip resistance in tub. Shower curtain didnt reach tub so causes puddles.
Business response:
Thank you for your review. We are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We also apologize for the issues in your suite. We are working with the appropriate departments to make sure corrective actions are taken. We are sorry and hope to have another chance to redeem ourselves on your next visit this way. Sincerely, Hotel Management
The hotel was fairly clean but dated. My issue that made me check out at 7 am the very next morning after checking in at 12:30am was that i had a very uneasy feeling regarding the fact that i beleive that there was someone that the front desk clerk was allowing to stay in the room prior to me going in. He had to go check on something with the room before allowing me to go up. And then when i got there i found a pair of socks and underware in a drawer. I am certain they belong to the young man that came walking into the lobby... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
When entered the room I went to the bathroom and there was tiolet was over flowing with poop. It was awful
Business response:
Tashera, thank you for being our guest. We apologize for the housekeeping issues you encountered in your room. Please be assured that we have discussed your concerns with the appropriate team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
Annoyed Curtains stained No remote to TV and they did not have a spare. Customer service horrible. No one greets you, no one knows anything. Three days there all shifts poor customer service. Coffee all three days empty or horrible. Just a demand for training with personality! Other extended stays totally different experience
Business response:
Dana, thank you for reviewing your stay. We apologize for the housekeeping issues you encountered in your room. We have discussed your feedback with the appropriate teams to prevent such incidents from occurring again. We're also sorry for the poor service you received from our associates. We have shared your concerns with our staff to remind them our main goal is to provide outstanding customer care to our guests. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel M... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,452 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.