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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very clean. Asked for extra pillows, got them but no pillowcases, what is up with that? Cigarettes burns throughtout room, and smell of cigars throughout building. Little breakfast available after 8 am
Business response:
Thank you for the feedback. We are sorry for the smoke issue you experienced and regret the inconvenience it caused. We also apologize for the service and cleanliness issues you encountered and that there were burns in your suites. We would have been more than happy to try to correct the issue prior to your departure, and we hope that you will give us another chance to provide you with the exceptional stay you deserve. Thank you again for letting us know of your concerns. Sincerely, Hotel Management
Hot Mess Extended Stay so I walked in and no one was up front I had to holler really loud to get their attention and I knew they saw me standing up there on the camera. So then they give me a room that was supposedly non-smoking but I couldn't even walk in the room the smell of smoke was so thick. I go back downstairs they give me another room that was worse than the first one. The room was smaller than the first and the bed was up against the air condition unit. I sat down on the couch and got back up and walked out the hot... read more
Business response:
Olivia, it was disappointing to read your comments concerning your visit to our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you encountered is not acceptable by our standards, and we will be taking proper action to ensure a more pleasing experience for every guest entering our doors. Thank you again for your constructive feedback, as this helps us to improve the experience for future guests. We hope you will consider givi... read more
Look else where first To start check in was was not personal or friendly with no eye contact,and the room toilet looked as though it wasn't cleaned and covered with stains the room was dusty, the coffee (no cup lids)was cold and not fresh also the muffins felt refrigerator cold when visiting the area again,I will be looking else first very disappointed
Business response:
Gerald, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit t... read more
Didn’t stay the second night Stayed here for a business trip.. It took them over 45 minutes to check me in . It was a non smoking room but the hallways smelled very bad of marijuana . Felted uncomfortable walking to my room . People were up in the hallways late into the night. Room was not in great shape . I will not go here again and left early to another hotel due to the conditions .
Business response:
Kerrie, we are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback for the odor is shared with the housekeeping team to do deep cleaning of our property. Also, we apologize for the service issue and your feedback is discussed with our front desk team to be more diligent going ahead. Please come back, as we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
They said there was breakfast and no breakfast just grab and go. Not is a great location.
Business response:
Jackie,we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
I made a reservation for a King sized room/Suite & it was paid. When I arrived they had said they had sold my room & had to step down to a double bed room & made me pay a few dollars extra. The point of the reservation is to hold the room. I will be getting in touch with cooperate about this. It was a huge inconvenience for me & my fiance.
Business response:
We sincerely apologize for the reservation issue you had at the time of your check-in. Your comments are important for our improvement, so we have discussed them with the appropriate team in a meeting to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Just ok The first room had looked like it hadn’t been touched and had an odor but the customer service was very good. Hey he overall feel was not too professional but the room served its purpose
Business response:
We apologize for the inconvenience you had in your initial room at the time of your check-in. Your feedback for the inconvenience in your previous room has been discussed with the concerned staff to ensure we inspect all our rooms thoroughly before allotting to our future guests. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
They have a bad smell in the hotel and rooms , the staff have bad attitudes , there bathtubs are filthy ! Never staying here again!
Business response:
Ashley, thank you for choosing us. We offer our sincere apologies for the housekeeping issue and poor service you received from our associates. We consider your feedback very important, and thus, it has been shared with the appropriate team s, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.