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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is not a hotel. Little did I know that "Extended Stay America" means this is a long term residence for people who needs a place to stay. I don't want to say the right terms, I don't want to offend anyone... They don't do housekeeping until the first week of stay and yet Expedia markets this place as any other hotel. Shame on Expedia. Please read the other reviews too to get a better picture...
Business response:
Thank you for being our guest. We are sorry for the issue you encountered and regret the inconvenience it caused. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Check in took forever. Staff was indifferent and border line rude. When we finally got into our room the toilet was full of water and feces, making it obvious the room wasn’t cleaned. When we complained we were blown off. I had to go back to the desk a second time and then the manager said she had to look at the toilet, leaving the check in counter with only one person slowing things down even more. Finally we were switched to another room. If we weren’t in a town full of sold out hotels there is NO WAY I would have stayed t... read more
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Check in was at 3 I arrived at 4 and my room had been double booked. I waited 1.5 hours to get into a room. Unsympathetic staff. Wouldn’t recommend
Business response:
Thank you for your review. We are sorry for the difficulty you had at the time of check-in and regret the front desk service issue you encountered. Your comments are being shared with the appropriate staff members to ensure this does not happen again. We would appreciate you giving us another opportunity to serve you, so you can experience our hospitality as you should have during this visit. Sincerely, Hotel Management
First room was not cleaned, second room was ok . Still waiting on reciepts for the "expanded" Wifi
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered in your initial room. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
I luckily made 2 reservation because the original suite that I had reserved was not available, but the one room that I originally received the floors were sticky and there were under garments from the previous guest were o. The foor next to the couch. They moved me to another room and that room was just as clean.....So had to find a last minute reservation for another hotel and had to spend $100+ more.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your visit was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Never Again! Overall, the front desk personnel were marginally helpful. The room was barely clean. The sheets didn’t look clean. There was a young child’s shirt left under the bed from previous occupant. Breakfast included: coffee, some packaged mini muffins and fruit bars. No juice; no fruit; forget about pancakes or meat.
Business response:
Leon, thank you for being our guest. We are sorry for the cleanliness issue you encountered and that unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Also, we have asked our housekeeping team to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Old and run down. No kitchen dishes or utensils. No hot water
Business response:
Thank you for your review. We are sorry for the issues in your suite and with water temperature. Your feedback will be shared with the appropriate team to ensure it is not repeated. For future information, kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to have another oppo... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.