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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room is cramped, no dresser or drawer for clothes, no space to turn around in the bathroom. The air conditioner is inches the bed. Not certain how anyone would stay long term. The rooms were clean, but very tired.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
The room had not been cleaned after the previous guest checked out. The bed was not made, the previous guest’s trash was still in the trash can, and the room had a strong chemical smell.
Business response:
Thank you for taking the time to review your stay. Please accept our sincere apologies for the cleanliness issues you encountered in your room. Our housekeeping staff takes pride in what they do daily, and we also have procedures in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The beds were hard as a brick! Toilet wouldn’t flush! Then I was bit up by some insect !
Business response:
Thank you for reviewing your stay. We are sorry for the issues you encountered in your room and regret your stay was not a pleasant one. We would have loved the opportunity to resolve these problems while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
There was no one at the front desk when we arrived to check in. Waited over 15 minutes, along with other guests, for someone to check us in. Lights were out in entire hallways. Deadbolt lock in room didn’t work. Shower faucet was broken so it took several minutes to get luke warm water for a very quick shower. Surprisingly, room was very clean.
Business response:
Thank you for the feedback. We are sorry for the inconvenience caused at the time of arrival and regret the maintenance issue encountered. Please rest assured that your comments have been shared with the appropriate team so that our future guests never encounter a similar issue. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
horrible service, room smells like chemicals, felt unsafe, horrible place
Business response:
Our job is to provide a clean comfortable hotel experience to our guests. We sincerely apologize for the cleanliness issues you described from your stay. Thank you for bringing this to our attention so we can review this with our housekeeping team and ensure it doesn't happen again. We appreciate your patience and forgiveness. Travel safe. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.