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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ants in the room contacted the front desk they did not seem to be concerned. Said there wasn’t anyone there to help me. First room I went to smelled of old grease. Kitchen appliances were old and rusted.
Business response:
William, we apologize that our staff didn’t action your complaint regarding the infestation in your room which impacted your stay. Your feedback is shared with our housekeeping and front office teams in an effort to improve our service levels going ahead. lease consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
We had a 1st floor room. Around 10:00 pm someone started pounding on our window. I called down to the front desk and got no answer. Called a second time and still no answer. My husband had to go to the front desk and the clerk came out of the side room. He told the clerk I had called twice and she just shrugged and said she didn't the phone. He told her about the window pounding incident and she didn't seem concerned but said she would have "security" walk the premises. We were very concerned and didn't sleep well. When we c... read more
The rooms were outdated and needed upgrades. Many of the rooms the toilet and the bath tubs were stained and not clean. The rooms need to be taken off the availability list and be upgraded. Terrible terrible. I regret staying there
Business response:
Thank you for your review. We are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. We are also sorry for the issues in your suite. Your feedback will be shared with our housekeeping team for review and action. We appreciate your business and hope you will choose us again for a better experience. Sincerely, Hotel Management
Not very clean. Asked for extra pillows, got them but no pillowcases, what is up with that? Cigarettes burns throughtout room, and smell of cigars throughout building. Little breakfast available after 8 am
Business response:
Thank you for the feedback. We are sorry for the smoke issue you experienced and regret the inconvenience it caused. We also apologize for the service and cleanliness issues you encountered and that there were burns in your suites. We would have been more than happy to try to correct the issue prior to your departure, and we hope that you will give us another chance to provide you with the exceptional stay you deserve. Thank you again for letting us know of your concerns. Sincerely, Hotel Management
Hot Mess Extended Stay so I walked in and no one was up front I had to holler really loud to get their attention and I knew they saw me standing up there on the camera. So then they give me a room that was supposedly non-smoking but I couldn't even walk in the room the smell of smoke was so thick. I go back downstairs they give me another room that was worse than the first one. The room was smaller than the first and the bed was up against the air condition unit. I sat down on the couch and got back up and walked out the hot... read more
Business response:
Olivia, it was disappointing to read your comments concerning your visit to our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you encountered is not acceptable by our standards, and we will be taking proper action to ensure a more pleasing experience for every guest entering our doors. Thank you again for your constructive feedback, as this helps us to improve the experience for future guests. We hope you will consider givi... read more
Look else where first To start check in was was not personal or friendly with no eye contact,and the room toilet looked as though it wasn't cleaned and covered with stains the room was dusty, the coffee (no cup lids)was cold and not fresh also the muffins felt refrigerator cold when visiting the area again,I will be looking else first very disappointed
Business response:
Gerald, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit t... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,452 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.