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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn’t stay the second night Stayed here for a business trip.. It took them over 45 minutes to check me in . It was a non smoking room but the hallways smelled very bad of marijuana . Felted uncomfortable walking to my room . People were up in the hallways late into the night. Room was not in great shape . I will not go here again and left early to another hotel due to the conditions .
Business response:
Kerrie, we are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you had. Your feedback for the odor is shared with the housekeeping team to do deep cleaning of our property. Also, we apologize for the service issue and your feedback is discussed with our front desk team to be more diligent going ahead. Please come back, as we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
They said there was breakfast and no breakfast just grab and go. Not is a great location.
Business response:
Jackie,we are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
I made a reservation for a King sized room/Suite & it was paid. When I arrived they had said they had sold my room & had to step down to a double bed room & made me pay a few dollars extra. The point of the reservation is to hold the room. I will be getting in touch with cooperate about this. It was a huge inconvenience for me & my fiance.
Business response:
We sincerely apologize for the reservation issue you had at the time of your check-in. Your comments are important for our improvement, so we have discussed them with the appropriate team in a meeting to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Just ok The first room had looked like it hadn’t been touched and had an odor but the customer service was very good. Hey he overall feel was not too professional but the room served its purpose
Business response:
We apologize for the inconvenience you had in your initial room at the time of your check-in. Your feedback for the inconvenience in your previous room has been discussed with the concerned staff to ensure we inspect all our rooms thoroughly before allotting to our future guests. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
They have a bad smell in the hotel and rooms , the staff have bad attitudes , there bathtubs are filthy ! Never staying here again!
Business response:
Ashley, thank you for choosing us. We offer our sincere apologies for the housekeeping issue and poor service you received from our associates. We consider your feedback very important, and thus, it has been shared with the appropriate team s, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
This place is not a hotel. Little did I know that "Extended Stay America" means this is a long term residence for people who needs a place to stay. I don't want to say the right terms, I don't want to offend anyone... They don't do housekeeping until the first week of stay and yet Expedia markets this place as any other hotel. Shame on Expedia. Please read the other reviews too to get a better picture...
Business response:
Thank you for being our guest. We are sorry for the issue you encountered and regret the inconvenience it caused. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Check in took forever. Staff was indifferent and border line rude. When we finally got into our room the toilet was full of water and feces, making it obvious the room wasn’t cleaned. When we complained we were blown off. I had to go back to the desk a second time and then the manager said she had to look at the toilet, leaving the check in counter with only one person slowing things down even more. Finally we were switched to another room. If we weren’t in a town full of sold out hotels there is NO WAY I would have stayed t... read more
Business response:
Thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Check in was at 3 I arrived at 4 and my room had been double booked. I waited 1.5 hours to get into a room. Unsympathetic staff. Wouldn’t recommend
Business response:
Thank you for your review. We are sorry for the difficulty you had at the time of check-in and regret the front desk service issue you encountered. Your comments are being shared with the appropriate staff members to ensure this does not happen again. We would appreciate you giving us another opportunity to serve you, so you can experience our hospitality as you should have during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,452 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.