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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel needs security and phones in the rooms. Every night was a party and I was their for business. Continental breakfast was a joke. Should only say, free coffee when we have it.
Business response:
Thank you for the feedback. We are sorry for the inconvenience caused due to the other guests on the property and regret the disappointment you had with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Won’t stay again. The front desk clerk was not friendly upon checking in. When I requested more towels the response was short and rude. The bathroom shower was stripped. The room wasn’t equipped with all things advertised. The hotel smelled of marijuana and didn’t appear well kept.
Business response:
Thank you for reviewing your stay. We are sorry for the front desk and cleanliness issue you encountered and regret the disappointment you had with our in-room amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly deli... read more
My kids had bit markers on their arms I don’t know if it was a bed bug but it was something
Business response:
We sincerely apologize for the situation you described. You are correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we regularly treat, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. Sincerely, Hotel Manag... read more
Worst customer service Worst customer service I have seen. I booked this room for two days but end up leaving after first night of stay. Then I booked another hotel in the area. I will not recommend this hotel to any one.
Lousy Stay Check in was satisfactory. Strong smoke smell throughout hotel. Non smoking room smelt like someone did smokes and appeared to be covered up with a spray of some sort. Extended stay to us meant there should of had plates, cups, etc in the room but nothing was available. We found out later you needed to request everything you needed. We should have brought our own items! Bed was uncomfortable and pillows had no substance. When We asked for another pillow we were told they had none. Only one trash can in room. It... read more
Business response:
We were disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to prevent these issues from happening again. We hope you will give us another opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Bed Bug s s I was bitten by some insects in this hotel.
Business response:
Dear Kimberly, thank you for taking the time to share your concerns with your review. We are so sorry for the uncomfortable experience. The unwelcome visitors you encountered was unfortunate. We do have regularly scheduled pest control treatments in place to prevent such an occurrence and we will be inspecting and treating our suites as a precaution. Thank you for letting us know and we hope to see you again and for a chance to earn back your trust in our hotel. Thank you for being our guest. Sincerely, Hotel Management
Awful customer service. I'll never stay with them Awful customer service. I'll never stay with them again.
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.