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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First room was not cleaned, second room was ok . Still waiting on reciepts for the "expanded" Wifi
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered in your initial room. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
I luckily made 2 reservation because the original suite that I had reserved was not available, but the one room that I originally received the floors were sticky and there were under garments from the previous guest were o. The foor next to the couch. They moved me to another room and that room was just as clean.....So had to find a last minute reservation for another hotel and had to spend $100+ more.
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your visit was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Never Again! Overall, the front desk personnel were marginally helpful. The room was barely clean. The sheets didn’t look clean. There was a young child’s shirt left under the bed from previous occupant. Breakfast included: coffee, some packaged mini muffins and fruit bars. No juice; no fruit; forget about pancakes or meat.
Business response:
Leon, thank you for being our guest. We are sorry for the cleanliness issue you encountered and that unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Also, we have asked our housekeeping team to be more diligent going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Old and run down. No kitchen dishes or utensils. No hot water
Business response:
Thank you for your review. We are sorry for the issues in your suite and with water temperature. Your feedback will be shared with the appropriate team to ensure it is not repeated. For future information, kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you again for your feedback, and we hope to have another oppo... read more
The room is cramped, no dresser or drawer for clothes, no space to turn around in the bathroom. The air conditioner is inches the bed. Not certain how anyone would stay long term. The rooms were clean, but very tired.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,452 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.