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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is run down and dirty. The first room I had was filthy. The second one was better but still run down and stained. After I found a dead bug on the floor I had to leave, I couldn't even stay there.
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
If the toilet isn't flushed one must assume that it wasn't cleaned either
Business response:
Thank you for being our guest. We apologize for the issues you had due to the toilet in your room and for the inconvenience you had due to it. Please be assured that we have asked our maintenance team to fix the problem you mentioned immediately. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Decent sleep but dirty bathtub. Stayed the night for a friends birthday, sleep was well but when I woke up in the morning around 7am to shower I walked into the bathroom shower to see it looking as shown in my picture like I was in a frat house. I was totally disgusted n decided to leave and go home to shower, stopped by the front desk to inform them of it but I stood there for a solid 10mins with nooone coming out of the back room.
Business response:
Brandon, thank you for choosing us while you were here for your friend's birthday. We are sorry for the issue you encountered in your bathroom and regret the inconvenience caused due to this. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
What a Joke! Only stay if you are on a budget. Very outdated as well as noisy and dirty. Carpets were dirty, along with bed skirt. Plaster falling off the tub and walls in restroom. The hotel is very loud and service was ok. Avoid if you can, definitely not worth 100 a night. Spend the extra money and get an actual hotel that cares about their guests.
Business response:
Thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Business response:
Abner, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Found bugs in the bed, no plates, bowls , were provided.
Business response:
Brian, thank you for reviewing your stay. We are sorry for the cleanliness issue you encountered in your room and regret you were unaware of our hotel policy. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry and hope you will... read more
This is a noizy place where guests let their food on the floor, smoke in the stairs area and put the hashes on the floor too. The fitness center is not in a good shape and the door of your room can be open without any keys.. The room is also sometimes clean, sometimes it’s OK. The furnitures in the room are not in good shape and , for example, if you turn the TV, the TV stand may fall on the floor because it’s already broken. The bathroom doesn’t make you feel safe. Once, i found blood on the shower curtains and I have to ex... read more
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We are sorry not meeting all of your expectations, and please be assured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
It was at times very loud, with lots of yelling and music in the hallways. There was rotting fruit in an upper cabinet. There was the smell of cigarette smoke. No bath soap or shampoo when I checked in.
Business response:
We are sorry for the noise and cleanliness issue you experienced during your stay. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. Please note, toiletries are available at the front desk as per the brand standard and are always complimentary. We hope to have the opportunity to welcome you back at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.