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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty The room was dirty,Bathroom grout need to be clean under the refrigerator and stove bedding need to be clean
Business response:
Elvira, thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
My husband and I stayed last Saturday night in Room 243, a standard queen room. We travel quite a bit, and we generally look for moderately priced accommodations in well-known hotel chains that include breakfast. While this property is very conveniently located a few minutes off of Route 175, near plentiful shopping and restaurants, we were disappointed in the overall condition of the hotel. There was a strong skunky smell as we entered the lobby of the hotel on Saturday evening, and the inside of the metal elevator doors we... read more
Business response:
Mary, thank you for choosing our hotel for your recent visit to Orlando. We were disheartened to read that we did not live up to our typical service standards, and we're truly sorry your stay was less than satisfactory. We are taking corrective steps so future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Rooms noisy due to refrigerator noise and guests banging and stomping during the night. Bathroom faucet not working correctly and can be safety issue. Laundry room washer not very clean. Should have an emergency first aid kit near front desk The staff was very nice and helpful
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable and have discussed your feedback with the maintenance team for review and action. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Bed Bugs, they had to move us to another hotel. Once we arrived to the new location the staff was so rude to us.
We called for a late check in, we were told if we arrived after 11pm they couldn’t guarantee us a room, however we were already charged for the room. Save your money, book somewhere else!
Business response:
Jen, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Minimal toiletries. No ice machine. The elevators smelled like Ang. Other than that, it was not too bad.
Business response:
We appreciate you taking the time to review our hotel. We receive many positive comments regarding our fully equipped kitchens with a full-size refrigerator which includes ice trays for your convenience. Therefore, we do not have ice machines on our property, and we are sorry for your disappointment. We would also like to mention that fresh linens and towels along with any toiletries are always available at the front desk. If we did not communicate this properly at check-in, please accept our apologies. Thank you for being o... read more
Hotel desk was vacant most of the time. Folks out of sight in their office or elsewhere. Free breakfast very minimal. Couldn't even get coffee at 6:30 am the day I left. Had more trouble with Expedia when I tried to extend my stay 2 days. They didn't speak very clear English and wanted to raise the rates even though the place was less than 10 percent booked. The office folks helped then in spite of Expedia.
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.