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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room had not been cleaned after the previous guest checked out. The bed was not made, the previous guest’s trash was still in the trash can, and the room had a strong chemical smell.
Business response:
Thank you for taking the time to review your stay. Please accept our sincere apologies for the cleanliness issues you encountered in your room. Our housekeeping staff takes pride in what they do daily, and we also have procedures in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The beds were hard as a brick! Toilet wouldn’t flush! Then I was bit up by some insect !
Business response:
Thank you for reviewing your stay. We are sorry for the issues you encountered in your room and regret your stay was not a pleasant one. We would have loved the opportunity to resolve these problems while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
There was no one at the front desk when we arrived to check in. Waited over 15 minutes, along with other guests, for someone to check us in. Lights were out in entire hallways. Deadbolt lock in room didn’t work. Shower faucet was broken so it took several minutes to get luke warm water for a very quick shower. Surprisingly, room was very clean.
Business response:
Thank you for the feedback. We are sorry for the inconvenience caused at the time of arrival and regret the maintenance issue encountered. Please rest assured that your comments have been shared with the appropriate team so that our future guests never encounter a similar issue. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
horrible service, room smells like chemicals, felt unsafe, horrible place
Business response:
Our job is to provide a clean comfortable hotel experience to our guests. We sincerely apologize for the cleanliness issues you described from your stay. Thank you for bringing this to our attention so we can review this with our housekeeping team and ensure it doesn't happen again. We appreciate your patience and forgiveness. Travel safe. Sincerely, Hotel Management
This hotel needs security and phones in the rooms. Every night was a party and I was their for business. Continental breakfast was a joke. Should only say, free coffee when we have it.
Business response:
Thank you for the feedback. We are sorry for the inconvenience caused due to the other guests on the property and regret the disappointment you had with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope to host you again in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Won’t stay again. The front desk clerk was not friendly upon checking in. When I requested more towels the response was short and rude. The bathroom shower was stripped. The room wasn’t equipped with all things advertised. The hotel smelled of marijuana and didn’t appear well kept.
Business response:
Thank you for reviewing your stay. We are sorry for the front desk and cleanliness issue you encountered and regret the disappointment you had with our in-room amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly deli... read more
My kids had bit markers on their arms I don’t know if it was a bed bug but it was something
Business response:
We sincerely apologize for the situation you described. You are correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we regularly treat, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,452 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.