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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This Extended Stay America property was average. The location was a little difficult to find but located in a central location. I was not impressed with my check in. There was no one staffing the front desk when I arrived and I had to call out after a couple of minutes. My confirmed room was not available even though I arrived 45 minutes after the official check in time. I was given an upgrade without charge which was appreciated. The hotel staff pointed out a notice and told me if no one is available to please be patient an... read more
Business response:
Gina, thank you for your candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. Also, please know that kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. You... read more
Other than the convenience and proximity to the Lacrosse tournament that my daughter was playing at, the property was disgusting. Stains in the carpet, window treatments, hallways etc. The satellite reception didn’t work, laundry facility was a mess and one of the dryers drum bearings need to be replaced. When u dried clothes, the banging could be heard down the hall. The front desk staff during the day Saturday seemed brother by my request for quarters and the housekeepers seemed more preoccupied with maintaining their phon... read more
Business response:
Pete, thank you for your candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Room smells like someone has been smoking there for days. Hotel staff did confirm they having smoking rooms even though entire facility has been listed as non smoking when called to complaint to extended extended stay and Expedia, both did not help.
Business response:
Thank you for the review and for sharing your experience. The smell of smoke in your room is a concern because we adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Hotel was advertised as with breakfast. Only coffee and oatmeal packs don't qualify as breakfast.
Business response:
Thank you for being our guest. We are sorry for that our breakfast was not up to your likings. Your comments about our grab-and-go breakfast are shared with brand leaders to assist them when determining the new breakfast offerings for future implementation. Thanks again, and we hope to see you back soon. Sincerely, Hotel Management
This place is OLD. It smells - I thought it was more of a chemical smell. My husband thought it was cat urine. We went to a nearby Wegmans and bought Febreze to combat the smell. The furniture is old and scarred. The tiles in the bathroom were peeling and the tub and toilet were stained. "Free breakfast" was mini packaged muffins and granola bars or packages of oatmeal. There was coffee, but when we stopped by at 8:00, there was none left. We were told this is not a "full service" hotel, which means we had to go to the desk ... read more
Business response:
Jeannie, we sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. Please accept our sincere apologies for the difficulties you encountered while being here. Your feedback is important to us, so it has been discussed with the concerned team in an effort to deliver better service and facilities moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Rude staff We were standing in the lobby waiting for someone to come check us in for a good 20 minutes because there was a sign that said something along the lines of "I'm with a guest, I'll be back shortly, if you need immediate help call.." So we waited, it got to the 15 minute mark and I started calling the numbers on the sign that was sitting on the counter. Still no answer from either number. Eventually two other guys that were staying there grabbed the phone and called someone and got their attention. The man came out ... read more
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and comfort you should have received. We have shared your feedback with the concerned teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
The front desk staff is not capable of problem solving, couldn't figure out how to get the clean linens out of empty rooms to give them to us to use. Hotel mostly empty over the weekend. Iron didn't work, couldn't give us a replacement. The "breakfast" is granola bars, packets of oatmeal, coffee. Would not stay again, do not recommend.
Business response:
Thank you for sharing your review with us. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us another chance on your next trip to the area. Sincerely, Hotel Management
Hammering until 8pm. Kept losing satellite for t v air conditioner kept going on and off.
Business response:
We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
We were first given Room 3011. When we got in we trash on the floor all over place, and bed was still mess. The room was never cleaned after the previous guest. The hotel hallway dark and dirty. Room furnitures and appliances are old, not in good shape, not clean either. Overall, it’s a most terrible hotel I have ever seen.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.