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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst customer service Worst customer service I have seen. I booked this room for two days but end up leaving after first night of stay. Then I booked another hotel in the area. I will not recommend this hotel to any one.
Lousy Stay Check in was satisfactory. Strong smoke smell throughout hotel. Non smoking room smelt like someone did smokes and appeared to be covered up with a spray of some sort. Extended stay to us meant there should of had plates, cups, etc in the room but nothing was available. We found out later you needed to request everything you needed. We should have brought our own items! Bed was uncomfortable and pillows had no substance. When We asked for another pillow we were told they had none. Only one trash can in room. It... read more
Business response:
We were disheartened to read your review. Please accept our sincere apologies for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to prevent these issues from happening again. We hope you will give us another opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Bed Bug s s I was bitten by some insects in this hotel.
Business response:
Dear Kimberly, thank you for taking the time to share your concerns with your review. We are so sorry for the uncomfortable experience. The unwelcome visitors you encountered was unfortunate. We do have regularly scheduled pest control treatments in place to prevent such an occurrence and we will be inspecting and treating our suites as a precaution. Thank you for letting us know and we hope to see you again and for a chance to earn back your trust in our hotel. Thank you for being our guest. Sincerely, Hotel Management
Awful customer service. I'll never stay with them Awful customer service. I'll never stay with them again.
The hotel is run down and dirty. The first room I had was filthy. The second one was better but still run down and stained. After I found a dead bug on the floor I had to leave, I couldn't even stay there.
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
If the toilet isn't flushed one must assume that it wasn't cleaned either
Business response:
Thank you for being our guest. We apologize for the issues you had due to the toilet in your room and for the inconvenience you had due to it. Please be assured that we have asked our maintenance team to fix the problem you mentioned immediately. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Decent sleep but dirty bathtub. Stayed the night for a friends birthday, sleep was well but when I woke up in the morning around 7am to shower I walked into the bathroom shower to see it looking as shown in my picture like I was in a frat house. I was totally disgusted n decided to leave and go home to shower, stopped by the front desk to inform them of it but I stood there for a solid 10mins with nooone coming out of the back room.
Business response:
Brandon, thank you for choosing us while you were here for your friend's birthday. We are sorry for the issue you encountered in your bathroom and regret the inconvenience caused due to this. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,452 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.