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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Aweful Managers friends were having a party above my room. When i complained he called them on his cell phone. I had to complain twice
Business response:
Craig, we are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and I'm sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Good location I was checked into a dirty room. The other room didn't have a trash can.
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. On a positive note, we are happy you liked some aspects of our hotel. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
No Working Tv, dangerous electrical sockets, smoky I arrived at 5 and waited 15 minutes for someone to show at the reception desk. Got to my room and no Tv. They brought a TV that did not work. Two of the electrical sockets had no safety plate. I plugged my laptop in and the wires were showing and a child could have electrocuted themselves. They moved me to another room with a working Tv and despite it being a non smoking room it stank of smoke. The staff agreed but offered no suggestion or alternative room. I will never com... read more
Business response:
Thank you for bringing this to our attention. We take the safety of our guests and their property very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management
The bathtub was not cleaned and had dirt in it. There was soap scum all over the bathroom. Unfortunately we were too tired to look at it when we checked in and only found about this in the morning. Will never ever stay at this Extended Stay again. Equally bad was the fact that I booked the hotel room on the promise that breakfast is served only to be told (after check-in) that there would not be any breakfast as there was some shortage.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Think Twice My family and I stayed here Thanksgiving night. I had a lot of difficulty getting through to the hotel to request a late check-in, but the front desk person was quite nice once we got through (it took 4 phone calls for that to happen, though). Check-in was easy, and they put 3 of our rooms near each other. The condition of the rooms was quite disappointing. My room was decent; the only issue was that the tub faucet dripped. My brother’s room was pretty awful; the dishwasher had obviously broken, so there was an o... read more
Business response:
Susan, we sincerely apologize for the problems you encountered while you were here. To provide a clean, fresh accommodation for every guest is most important for us, but we are extremely sorry we fell short of making this happen for you. We have shared your concerns with the responsible teams in an effort to be more diligent moving forward. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sincerely, Hotel Management
Overpriced needed maintenance. First, the microwave didn't work. When I brought it to the attention of the from desk, they said they knew. Why would you have a room that supposedly has efficiency features and not have this addressed. The heater coil needed to be cleaned or maintained. They said that was a problem throughout the hotel. Breakfast was lame, and there was no hot water for tea or hot chocolate. Would not book here again.
Business response:
Diane, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Ho... read more
Was bed to sleep in and a roof overhead
Business response:
Michael, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Skechy This hotel obviously hasn't been renovated from the days when it was a smoking hotel. Sketchy people roaming the hallways and hanging out near the front door in the middle of the night. Bolt on door didn't align with the door jam, so it was useless. Clientele apparently steal things from the room, because despite being a long-stay hotel, you have to request a coffee maker, toaster, plates, bowls, cutlery, and everything else for the kitchen from the front desk. Coffee in the morning was a joke. No sugar or regular cre... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us another chance so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.