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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Besides being filthy. Our room was situated between a group of rowdy young men, who hung out in the hallway, smoking pot and slamming doors and yelling until about 3am. We placed a towel under the door and opened the windows, the smell was so strong. Not to mention frightening, as there is no staffing at night. Horrendous experience!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure this is properly addressed. Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The pillows are way to flat an the too of the shower wall was filthy. The free breakfast only consist of coffee an muffins an granola bars. The sofa bed doesn't cone with sheets or pillows or blanket.
Business response:
Thanks for providing your feedback. We apologize for the issues you had with our in-room amenities and for your disappointment with our grab-and-go breakfast. Please note due to various local city/health dept. codes, the sofa beds are not made up in advance and must be made at the time of use. We hope you’ll give us another chance to better serve you on a future date. Sincerely, Hotel Management
Not impressed On arrival outside looks good. But the inside of the room was disappointing. I felt like I was in a motel instead of a hotel. For the area I think they need to upgrade the rooms. We had to go to the front desk to get the dishes. This seemed ghetto to me. Its an extended stay and I think guests should feel like they are in their home away from home. THe dishes should be in cabinets not at the front desk.
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with us and ... read more
Another poor experience Last time I will stay at an Extended Stay. A cheap hotel for the short visit business traveler. Absolutely NO amenities. Advertise breakfast, but that is only coffee and a cheap muffin. No coffee in room, no newspapers. May work if you are staying for weeks - but better hotels available for short stays.
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. We apologize for not meeting yo0ur expectations and the inconvenience it caused. As per our hotel’s policy amenities are available at the front desk and our complimentary. I will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I hope you will return so we can make it up to you. Sincerely, Hotel Management
Remind Me Never to Stay Here Again The quality of the room was not worth the cost. Our desire was to be a few minutes closer to our daily destination and so we chose the hotel because of location, primarily. They also offered free breakfast and Wi-Fi. Both critical to our decision. Neither Hotels.com or the hotel website described the breakfast as continental. The wi-fi was fine. The room did not seem ready for guest. It was warmer in the room than outside. The bed linens were suspect at best. There was an unidentifiable sme... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
This establishment was filthy and needed major updating! The management team made ever effort to be helpful, and tried to compensate me by switching and upgrading my room after I reported the bed unmade and pillows (all bed linens) smelling of urine. The second room I placed in was not must better, the room was dusty and half of the outlets did not work. Needless to say, I was appalled and dismayed when I pulled back the covers on bed number two and discovered black spects and hair everywhere. The bathroom tub was chipped an... read more
Business response:
Rhoda, first and foremost, I would like to offer you my apologies for the inconveniences that you experienced at your room. All your concerns will be shared with the respective teams in an effort to improve our service and facilities. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager Sincerely, General Manager
Horrible The hotel had a giant whole in the ceiling beside my room...insulation hanging out. No Ice maker in the entire hotel...so I had to walk to the restaurant next door for a cup of ice to go with my drink. The ac didn't work...found this out after I came back from my ever....the room was hot!! Do not recommend!
Business response:
We value you as our guest, and we appreciate you taking time to review our hotel. We receive many positive comments regarding our fully equipped kitchens with a full size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope you give us another chance to serve you better in the future. Sincerely, General Manager
We learned from our experience there It was horrifying we kept having to go down and show you our towels in order to get new ones including the soap and toliet.the cleaning cost a lot of money and your breakfast service were just muffins.also according to your website there were city views but in reality all you could see was the same hotel out the window.the price was just too much for the quality and neatness of this hotel.I've been to many hotels and by far this was the worst experience of them all.I would not recommend t... read more
Business response:
Thank you for choosing to stay with us on your trip to the area. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sinc... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.