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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is OLD. It smells - I thought it was more of a chemical smell. My husband thought it was cat urine. We went to a nearby Wegmans and bought Febreze to combat the smell. The furniture is old and scarred. The tiles in the bathroom were peeling and the tub and toilet were stained. "Free breakfast" was mini packaged muffins and granola bars or packages of oatmeal. There was coffee, but when we stopped by at 8:00, there was none left. We were told this is not a "full service" hotel, which means we had to go to the desk ... read more
Business response:
Jeannie, we sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. Please accept our sincere apologies for the difficulties you encountered while being here. Your feedback is important to us, so it has been discussed with the concerned team in an effort to deliver better service and facilities moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Rude staff We were standing in the lobby waiting for someone to come check us in for a good 20 minutes because there was a sign that said something along the lines of "I'm with a guest, I'll be back shortly, if you need immediate help call.." So we waited, it got to the 15 minute mark and I started calling the numbers on the sign that was sitting on the counter. Still no answer from either number. Eventually two other guys that were staying there grabbed the phone and called someone and got their attention. The man came out ... read more
Business response:
Thank you for your feedback. We want to apologize for failing to provide the level of service and comfort you should have received. We have shared your feedback with the concerned teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
The front desk staff is not capable of problem solving, couldn't figure out how to get the clean linens out of empty rooms to give them to us to use. Hotel mostly empty over the weekend. Iron didn't work, couldn't give us a replacement. The "breakfast" is granola bars, packets of oatmeal, coffee. Would not stay again, do not recommend.
Business response:
Thank you for sharing your review with us. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us another chance on your next trip to the area. Sincerely, Hotel Management
Hammering until 8pm. Kept losing satellite for t v air conditioner kept going on and off.
Business response:
We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
We were first given Room 3011. When we got in we trash on the floor all over place, and bed was still mess. The room was never cleaned after the previous guest. The hotel hallway dark and dirty. Room furnitures and appliances are old, not in good shape, not clean either. Overall, it’s a most terrible hotel I have ever seen.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Aweful Managers friends were having a party above my room. When i complained he called them on his cell phone. I had to complain twice
Business response:
Craig, we are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and I'm sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Good location I was checked into a dirty room. The other room didn't have a trash can.
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. On a positive note, we are happy you liked some aspects of our hotel. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
No Working Tv, dangerous electrical sockets, smoky I arrived at 5 and waited 15 minutes for someone to show at the reception desk. Got to my room and no Tv. They brought a TV that did not work. Two of the electrical sockets had no safety plate. I plugged my laptop in and the wires were showing and a child could have electrocuted themselves. They moved me to another room with a working Tv and despite it being a non smoking room it stank of smoke. The staff agreed but offered no suggestion or alternative room. I will never com... read more
Business response:
Thank you for bringing this to our attention. We take the safety of our guests and their property very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,452 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.