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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible breakfast. Not cleaning daily.
Business response:
We are sorry you were unhappy with our hotel policy. Being an Extended stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home like stay. Your concerns in regard to breakfast will be shared with our food and beverage team. We hope you consider staying with us again soon! Sincerely, General Manager
None of the outlets in the kitchen worked, no coffee pot in room. Had to go down to the front desk at midnight to get blankets for pull out sofa (attendant refused to bring them to our room), was told NO pillows. Could not find remote to TV. Later while on the floor, son found remote UNDER the recliner. Room was dirty. Night attendant was rude.
Business response:
We apologize for the issues in your room and even more that we didn't promptly respond to correct it. We have inspection procedures in place to make sure that this does not occur, so we regret that steps were missed in this case. We're working with our department heads to tighten procedures to make sure that we deliver a superb stay every time. Again, please accept our apologies. We hope you will stay with us again so that we can have another chance to impress you in the future. Sincerely, General Manager
Close to Merriweather Post Pavilion The bed only had 2 small pillows. Blanket and sheet threadbare. Took forever to get water to get hot. Bathroom sink had tempature knob that turned alllllll the way around so it was hard to switch from water temps. The tub had very weak to minimal stream the faucet turned all the way around so water was everywhere. Tub did not drain shower water for hours. Shower curtain not long enough to contain water. One small washcloth I asked for another and was told they were in the wash. Never again... read more
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Business response:
Aya, on behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Never again. Not much to say. If you have nothing to say nice say nothing.
Business response:
Bob, thank you for taking the time to rate your visit. Our number one priority is to make sure you receive an outstanding experience, so I am sorry we fell short while you were here. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
Smell like urine Stayed here for a month. Nobody is on the front desk most of the time. Stained on towels. If you need something printed, you have to email it to the receptionist. Breakfast is just a cold coffee & old cheap muffin which is open to all the people walking on the street. Front desk person always look stressed out and rude. Communication and customer service needs improvement. Fitness center has a very old treamill. Washer & dryer always has clothes in it. The hallways smells like urine. The toilet is always clo... read more
Business response:
John, thank you for choosing to stay with us on your trip to the area. We're extremely sorry you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sin... read more
:( This time they did not even provide a shampoo. The person at the check-out was very nervous and not helpful so that made me feel uneasy. I will make sure I don't stay here any more.
Business response:
Thank you for the opportunity of hosting your stay at our hotel. After reading your review, it was obvious that we fell short in providing the hospitality you deserved. Please accept my personal apologies for the inconvenience this caused you. I have shared your review with my entire team, so that we can learn from our shortcomings. I appreciate you bringing this issue to my attention and assure you that efforts will be made to resolve them. I hope we will have the opportunity to welcome you back to our hotel and provide you... read more
Nasty dirty rooms Front staff(Tameika) was unknowledgeable about the facility no warm welcome or even a hello she just asked are you checking in that's all on the phone someone was complaining about there experience it I was someone also waiting to complain about their room as I was checking in Tameika told us she was from Jamaica but when we check out they said she was from another facility she was just helping we stayed in room 250 very dusty and dirty had my throat itching like crazy and sneezing because of the dust tub w... read more
Dirty rooms. Had to leave.
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.