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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathtub was not cleaned and had dirt in it. There was soap scum all over the bathroom. Unfortunately we were too tired to look at it when we checked in and only found about this in the morning. Will never ever stay at this Extended Stay again. Equally bad was the fact that I booked the hotel room on the promise that breakfast is served only to be told (after check-in) that there would not be any breakfast as there was some shortage.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Think Twice My family and I stayed here Thanksgiving night. I had a lot of difficulty getting through to the hotel to request a late check-in, but the front desk person was quite nice once we got through (it took 4 phone calls for that to happen, though). Check-in was easy, and they put 3 of our rooms near each other. The condition of the rooms was quite disappointing. My room was decent; the only issue was that the tub faucet dripped. My brother’s room was pretty awful; the dishwasher had obviously broken, so there was an o... read more
Business response:
Susan, we sincerely apologize for the problems you encountered while you were here. To provide a clean, fresh accommodation for every guest is most important for us, but we are extremely sorry we fell short of making this happen for you. We have shared your concerns with the responsible teams in an effort to be more diligent moving forward. We regret the inconvenience caused, and please consider choosing us again so we can restore your trust. Sincerely, Hotel Management
Overpriced needed maintenance. First, the microwave didn't work. When I brought it to the attention of the from desk, they said they knew. Why would you have a room that supposedly has efficiency features and not have this addressed. The heater coil needed to be cleaned or maintained. They said that was a problem throughout the hotel. Breakfast was lame, and there was no hot water for tea or hot chocolate. Would not book here again.
Business response:
Diane, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Ho... read more
Was bed to sleep in and a roof overhead
Business response:
Michael, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Skechy This hotel obviously hasn't been renovated from the days when it was a smoking hotel. Sketchy people roaming the hallways and hanging out near the front door in the middle of the night. Bolt on door didn't align with the door jam, so it was useless. Clientele apparently steal things from the room, because despite being a long-stay hotel, you have to request a coffee maker, toaster, plates, bowls, cutlery, and everything else for the kitchen from the front desk. Coffee in the morning was a joke. No sugar or regular cre... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us another chance so that we can make it up to you. Sincerely, Hotel Management
Besides being filthy. Our room was situated between a group of rowdy young men, who hung out in the hallway, smoking pot and slamming doors and yelling until about 3am. We placed a towel under the door and opened the windows, the smell was so strong. Not to mention frightening, as there is no staffing at night. Horrendous experience!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure this is properly addressed. Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
The pillows are way to flat an the too of the shower wall was filthy. The free breakfast only consist of coffee an muffins an granola bars. The sofa bed doesn't cone with sheets or pillows or blanket.
Business response:
Thanks for providing your feedback. We apologize for the issues you had with our in-room amenities and for your disappointment with our grab-and-go breakfast. Please note due to various local city/health dept. codes, the sofa beds are not made up in advance and must be made at the time of use. We hope you’ll give us another chance to better serve you on a future date. Sincerely, Hotel Management
Not impressed On arrival outside looks good. But the inside of the room was disappointing. I felt like I was in a motel instead of a hotel. For the area I think they need to upgrade the rooms. We had to go to the front desk to get the dishes. This seemed ghetto to me. Its an extended stay and I think guests should feel like they are in their home away from home. THe dishes should be in cabinets not at the front desk.
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with us and ... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,452 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.