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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Another poor experience Last time I will stay at an Extended Stay. A cheap hotel for the short visit business traveler. Absolutely NO amenities. Advertise breakfast, but that is only coffee and a cheap muffin. No coffee in room, no newspapers. May work if you are staying for weeks - but better hotels available for short stays.
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. We apologize for not meeting yo0ur expectations and the inconvenience it caused. As per our hotel’s policy amenities are available at the front desk and our complimentary. I will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I hope you will return so we can make it up to you. Sincerely, Hotel Management
Remind Me Never to Stay Here Again The quality of the room was not worth the cost. Our desire was to be a few minutes closer to our daily destination and so we chose the hotel because of location, primarily. They also offered free breakfast and Wi-Fi. Both critical to our decision. Neither Hotels.com or the hotel website described the breakfast as continental. The wi-fi was fine. The room did not seem ready for guest. It was warmer in the room than outside. The bed linens were suspect at best. There was an unidentifiable sme... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
This establishment was filthy and needed major updating! The management team made ever effort to be helpful, and tried to compensate me by switching and upgrading my room after I reported the bed unmade and pillows (all bed linens) smelling of urine. The second room I placed in was not must better, the room was dusty and half of the outlets did not work. Needless to say, I was appalled and dismayed when I pulled back the covers on bed number two and discovered black spects and hair everywhere. The bathroom tub was chipped an... read more
Business response:
Rhoda, first and foremost, I would like to offer you my apologies for the inconveniences that you experienced at your room. All your concerns will be shared with the respective teams in an effort to improve our service and facilities. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager Sincerely, General Manager
Horrible The hotel had a giant whole in the ceiling beside my room...insulation hanging out. No Ice maker in the entire hotel...so I had to walk to the restaurant next door for a cup of ice to go with my drink. The ac didn't work...found this out after I came back from my ever....the room was hot!! Do not recommend!
Business response:
We value you as our guest, and we appreciate you taking time to review our hotel. We receive many positive comments regarding our fully equipped kitchens with a full size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We hope you give us another chance to serve you better in the future. Sincerely, General Manager
We learned from our experience there It was horrifying we kept having to go down and show you our towels in order to get new ones including the soap and toliet.the cleaning cost a lot of money and your breakfast service were just muffins.also according to your website there were city views but in reality all you could see was the same hotel out the window.the price was just too much for the quality and neatness of this hotel.I've been to many hotels and by far this was the worst experience of them all.I would not recommend t... read more
Business response:
Thank you for choosing to stay with us on your trip to the area. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sinc... read more
Horrible breakfast. Not cleaning daily.
Business response:
We are sorry you were unhappy with our hotel policy. Being an Extended stay property, our services are designed for long-term guests to respect their privacy and to offer minimal intrusion to their home like stay. Your concerns in regard to breakfast will be shared with our food and beverage team. We hope you consider staying with us again soon! Sincerely, General Manager
None of the outlets in the kitchen worked, no coffee pot in room. Had to go down to the front desk at midnight to get blankets for pull out sofa (attendant refused to bring them to our room), was told NO pillows. Could not find remote to TV. Later while on the floor, son found remote UNDER the recliner. Room was dirty. Night attendant was rude.
Business response:
We apologize for the issues in your room and even more that we didn't promptly respond to correct it. We have inspection procedures in place to make sure that this does not occur, so we regret that steps were missed in this case. We're working with our department heads to tighten procedures to make sure that we deliver a superb stay every time. Again, please accept our apologies. We hope you will stay with us again so that we can have another chance to impress you in the future. Sincerely, General Manager
Close to Merriweather Post Pavilion The bed only had 2 small pillows. Blanket and sheet threadbare. Took forever to get water to get hot. Bathroom sink had tempature knob that turned alllllll the way around so it was hard to switch from water temps. The tub had very weak to minimal stream the faucet turned all the way around so water was everywhere. Tub did not drain shower water for hours. Shower curtain not long enough to contain water. One small washcloth I asked for another and was told they were in the wash. Never again... read more
Business response:
We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Business response:
Aya, on behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,452 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.