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Extended Stay America - Columbia - Columbia Corporate Park
- Other
- Columbia, MD
About this business
Location details
8890 Stanford Blvd., Columbia, MD, 21045, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches I will never stay again
Roaches While the staff was wonderful, the fact that the TV remote did not work, the microwave required minor service were small in comparison to the fact that my room was infested with roaches. My family & I come to Columbia regularly and enjoyed the convenience of a kitchenette, however we will be looking for another hotel to stay in.
I will not stay in an extended stay again! It is over priced for the value of the stay without any maid service. They should disclose this prior to accepting a booking, it is very deceiving how they go about it.!
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that our housekeeping policy was not explained to you during your check in process. I discussed your comments with our team to ensure this does not happen in the future. Your feedback is very important to us, so thank you for sharing. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Event The staff were unprofessional. There was a women on the front desk, she was always eating in the back room and was never on the front desk. That person should be on the front desk to represent the company.
Could have been worse When we got in our room, we immediately had to turn around and walk out because of the odor. It was enough to make us gag. The lady at the front desk was very understanding and super helpful. She gave us another room that was slightly larger with a bigger bed. I offered to pay the room difference and she would not let me. She was very pleasant but that was about the only bright spot. The new room still had a bathroom that reaked of body odor and there was hair in the shower. We would not stay here again
Creepy crawlers We stayed here for the M3 Festival because another travel booking company (nameless) made reservations for the wrong nights at Courtyard by Marriott, our usual spot. Where are the ice machines? We never had maid service, they didn't exchange our towels. We used the public bathroom as our toilet stopped up & there is no desk service 11 pm to 7 am...and I love waking up to an ant crawling on me, they lived on my nightstand and all over the wall by the window AND in the kitchen. I was glad to leave.
Ok It's a fancy red roof inn. I was a bit annoyed that they didn't have any shampoo or conditioner just one little bar of soap. The room was pretty tiny too and the air conditioning was super noisy.
Nice Concierge Personnel, dirty room I arrived after hours and I had no problem checking in. The person at the desk was very nice and welcoming. I entered the room and noticed the kitchen and bathroom counters were dirty, so I cleaned them with clorox wipes, but the worst was looking under the covers of the bed. The sheets were dirty, as if they had not been changed!!! It was so late I slept on a towel and asked for new sheets the next day, no service, just the sheets. Knowing the room number and type of room I was staying i... read more
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the level of cleanliness in your room. Please know, I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
You have got to be kidding me Arrived late there was no direction given to where we should park to get to our room. The bed was not made there were dirty towels in the bathroom they switched our room however that room smelled like pot and neighbors were very loud all night long . in the morning we were greeted by a great dean dog in the hallway and breakfast consisted of an oatmeal bar .... do not go to this hotel
Business response:
Thank you for taking the time to write a review of your stay. The situation you described is not acceptable, and I sincerely apologize for your experience. I will be meeting with our housekeeping staff to ensure these cleanliness issues do not continue in the future. As well, I apologize that our grab-and-go breakfast did not meet your expectations. Your comments will be useful as we continue to improve our breakfast offering. Thank you again for bringing these issues to our attention. We hope to have the opportunity to prov... read more
Frequently asked questions about Extended Stay America - Columbia - Columbia Corporate Park
How is Extended Stay America - Columbia - Columbia Corporate Park rated?
Extended Stay America - Columbia - Columbia Corporate Park has a 3 star rating with 2,411 reviews.
When is Extended Stay America - Columbia - Columbia Corporate Park open?
Extended Stay America - Columbia - Columbia Corporate Park is open now. It will close tomorrow at 12:00 a.m.