Extended Stay America - Columbia - Northwest/Harbison

Business response:

Thank you for choosing Extended Stay America. We are thrilled to learn you had a great stay and that our location worked well for you. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It is always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management 

Business response:

Thank you for the five-star review of Extended Stay America. We are thrilled to read about your fantastic stay and how much you enjoyed your clean room and our cordial staff. We work hard to deliver a great experience for all of our guests so we celebrate reviews such as yours. We look forward to welcoming you back on your next visit. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Monica, thank you for your terrific review! It is so nice to read your positive comments about our service and accommodations. We appreciate your business and hope you will always choose Extended Stay America for your future stays. Sincerely, Hotel Management 

Business response:

Monica, it is a pleasure having you as our guest at Extended Stay America. We appreciate your kind words and compliments regarding your stay. We strive to make sure our guests are comfortable and safe during this unprecedented time we are going through, and we appreciate you recognizing our efforts. We will let Laurie know that you mentioned her in your review. Thank you again for staying with us - we appreciate your business! Sincerely, Hotel Management 

Business response:

Thank you so much for your positive feedback about your experience. Here at Extended Stay America, we take pride in creating a memorable, exceptional 'home away from home' for our guests. So we are thrilled to hear our team provided great service. Thank you for posting and sharing your experience. Come back soon - we appreciate your business! Sincerely, Hotel Management 

Business response:

Pam, thank you for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

It was our pleasure accommodating you at Extended Stay America. We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! However, we regret not meeting some of your expectations. Thank you for choosing our hotel, and we look forward to your next visit with us. Sincerely, Hotel Management