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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Service was ok but they need some serious upgrades I booked this hotel due to the location that was recommended by a friend who lives nearby. The area is nice and I felt safe at all times. The photos of the outside make it look nicer than it is. The lobby is fine and front desk people were friendly, if not overly so. Upon check in, we were given the rules "no smoking, no dogs," just as a large dog entered the front door. It did not have any indication of being a service animal but I didn't say anything. When we got to our "n... read more
Business response:
Christine, thank you for being our guest. We apologize for the difficulties you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. On a positive note, we are happy you liked our great location and our courteous associates. We are sorry for this unpleasant experience and hope you will give us the chance to make it up to you at a future date. Sincerel... read more
I saw bugs in the room, smoke detectir was hanging from the ceiling and the siao.package was already opened but left.
Business response:
Dear Travelgirl, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The tube in room 209 had some purple stuff in it. Shows that is wasn’t cleaned out. The grab n go breakfast bar should have some kind of juice for the little kids to drink .
Business response:
Thank you for staying at our hotel. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. We have shared your feedback with the housekeeping team to be more diligent in their work. Your comments in regard to the grab-and-go breakfast offerings have been shared with our brand leaders to determine new choices. We appreciate your business and hope to have an opportunity of welcoming you back for a memorable experience. Sincerely, Hotel Management
Staff checking me in was not very friendly & didn’t tell me where anything was except the elevator. I didn’t even know there was a pool. Room was clean & spacious. I would have appreciated a little conditioner with the shampoo but otherwise great stay. I would definitely stay again
Business response:
Thank you for being our guest. We are delighted to read you liked the spaciousness of your room and that you had a great stay with us. However, we apologize for the service issue you experience at check-in. Your feedback has been discussed with the head of our Front Office department in an effort to improve our service level. Your review is appreciated, and we look forward to hosting you at Extended Stay America. Sincerely, Hotel Management
Very good
Business response:
Randy, thank you for your kind words about Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
The room was spacious and nice. I didn’t like how I had to stand there and wait while the workers was sitting down talking.
Business response:
Thank you for choosing Extended Stay America. We are glad you had an overall great stay, and you liked your comfortable suite. However, we are sorry for the inconvenience you had. We value your feedback and hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 4.3 star rating with 1,222 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.