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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awoken by fire alarm that was faulty equipment. Glass shattered out of my truck during the night and belongings stolen. Toilet wouldn’t flush and the breakfast sucked. I’ll sleep in my car before staying at another Extended Stay America.
Business response:
Dear Valued Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
We had to evacuate Charleston due to Hurricane Dorian so our hotel options in Columbia were limited; particularly having a small dog traveling with us. We have stayed with this brand before without any issues. Typically it is a practical choice traveling with kids and a dog. Not our first choice, but hardly a Motel 6. The newly painted exterior does not prepare you for the dated and sad interior. The staff were lukewarm and not helpful. The rooms are very outdated, smelly and looked unclean, even if perhaps they were not. Ev... read more
Business response:
We are glad that we were able to accommodate you during an unfortunate incident, but we are very sorry for the issues you encountered in your room and regret the service you received from our associates. We have taken note of your feedback and have shared it with the housekeeping as well as the front desk team to be more diligent in their efforts so that we can improve our service going forward. Please consider a future stay as we would welcome the opportunity to regain your trust. Thank you for being loyal to our brand. Sin... read more
Never again The whole point of an extended stay is convenience; that being said, this place is anything but. No soap whatsoever in our room, no ice bucket, no cups, no dishes in any of the cabinets, musty smell and to top it all off, serious attitude from the front desk clerk who was barely ever at her desk. We waited to check in at 9pm, waited to ask for soap, waited to ask for ice and cups and I'm not even gonna discuss the "on-the-go" breakfast. Do not stay here.
Business response:
Lauren, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front... read more
The room was extremely loud between the AC and refrigerator it was giving the room an unpleasant vibe. To reduce the noise we had to unplug the refrigerator and deal with the AC noise. The TV had limited channels with no guide, so you’re flipping through about 20 stations, some of which are unclear, it was like the 90s using antenna service. Then there’s the shower, the tub was nearly blackish with discoloration as if to appear dirty. And finally, about 3 am the toilet decides to stop working properly and run a marathon, I h... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are also sorry for the noise issue you encountered and regret the inconvenience caused. Thank you again for being our guest, and we hope to have the chance to make it up to you in the future. Sincerely, Hotel Management
It’s odd when booking a room at an extended stay with a kitchen, that you would have to ask for every single thing, from forks to napkins. There were very few electrical outlets in a room designed to sleep multiple adults, and definitely no usb options. Our room smelled like weed and cigarette smoke. There was a couple arguing in the lobby, physically, and the front desk clerk didn’t bat an eye. Our toilet didn’t flush properly. The mattress on the fold out bed was similar to the one I slept on at my grandparents’ house in 1... read more
Business response:
Thank you for sharing your thoughts about your recent stay. We are sorry for the difficulties and the smoke odor you encountered in your room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We also apologize for the service issues and your disappointment. To ensure the cleanliness of kitchenware upon check-in, brand standards require us... read more
Good location. Room had many maintenance issues and bad smell.
Business response:
Jean, thank you for taking the time to share your feedback. We apologize for the odor and the difficulties you faced in your room. We do our best to make sure every guest room and the hotel area is well-maintained and well equipped. We will work harder, so we do not disappoint you in the future. On a positive note, we are happy you liked our great location. Thank you again for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
There were very large bugs, super sized roaches coming under the air conditioning unit.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,863 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.