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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Charles, we are disappointed to learn that we did not meet your expectations. Please accept our apologies for failing to provide you with the stay you deserve. We hope you will consider returning so we can show you the hospitality for which we are known. Sincerely, Hotel Management
Bad night Worse stay ever. Didn't have tv for 4 hours because of the rain. After rain, there still was no service. After cable came back on, finally went to sleep. Woke up tp a fire alarm at 3am. had to stand outside in rain for an hour. Worst night ever.
Business response:
Richard, thank you for being our guest. We are sorry for the issues you had with the tv and the disturbance you experienced due to the fire alarm. We are never happy when the alarm sounds because it either means our guests are in potential danger or their sleep is interrupted unnecessarily. Out of an abundance of caution, we feel it is absolutely necessary to evacuate our hotel until we can thoroughly check all areas to ensure there is no fire, and it is safe for everyone to return to their rooms. Once again, we offer our si... read more
I did not like that there were a few things that needed To be fixed and were not completed during our stay as requested
Business response:
Gonzalez, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
It was good the 1st day....after that it was dirty...
Business response:
Robert, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
The lining in the room was dirty as was the bathroom, no hot water, definitely not satisfied.
Business response:
Brittany, please accept our sincerest apologies for the disappointing stay you had, and we regret the issues you encountered in your suite. Your comments with regard to the cleanliness have been shared with the housekeeping staff to be more diligent going forward. Also, we are sorry for the inconvenience caused due to the lack of hot water in your room. We understand your frustration and hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Disappointed! So disappointed! We were not told that the pool would be closed or that breakfast had been discontinued. Those are 2 key points that I searched for when booking and this hotel popped up. Yet we were not told till after we checked in and asked where those items would be that we were told we couldn't. I have young kids and their disappointment was sooo sad!! We were also asked to be quiet in our room when our kids were already in bed and my husband was the only one up. He was just walking! There must be VERY thin... read more
Business response:
Ashley, thank you for your comments. We regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We value your feedback and hope you will reconsider staying with us the next time you visit this area. Sincerely, Hotel Management
The check in I was waiting a hour outside calling the office phone number an walking round the bluidjng looking for front desk worker my room was half clean the beds wasn't made up
Business response:
Thank you for being our guest. We are sorry your room was not ready upon arrival and regret the wait time you experienced. Your feedback has been discussed with our front desk and housekeeping teams to make sure we are consistent with our service delivery. We hope you will consider giving us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Bed bugs! Had to leave after 2 hours. Air conditioner in bedroom had both knobs broken off. Blowing full blast 50 degrees. It was horrible.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The only good thing i can say is there was no bed bugs but our room and sheets smelled like cig smoke half the cabinets had no nobs shower curtain rod was hanging off so our curtain did not shut all the lights in the room did not work
Business response:
Mandy, thank you for staying with us. We apologize for the smoke smell you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope you will allow us the opportunity to restore your faith in our hotel on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,946 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.