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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was disappointing. Upon check in, we were charged for our room which we had already paid for on Expedia. I found my receipt from my Expedia payment online and came back down later and was reimbursed but it was a hassle. There were multiple dead cockroaches in the lobby. Our room smelled like Old garbage and there were bright red stains all over the carpet in both rooms in addition to a disgustingly stained mattress on the pull out couch my Kids were sleeping in. Glad we had brought our sheet from home for them.... read more
Business response:
Megan, thank you for staying at our hotel. We are sorry for the issue you encountered at the time of check-in and regret the inconvenience caused. We are reviewing this situation to ensure it is not repeated again. We also apologize for the cleanliness problem in the room assigned to you. Please be assured, we have taken your comments seriously and have shared it with the housekeeping staff to double-check each room prior to occupancy by the next guest. Also, our pest control provider has serviced the hotel, and we are worki... read more
We had issues with the tv and loud noises around 1 am
Business response:
We are sorry for the disappointing stay you had and regret the maintenance and noise issues you encountered in your room. We would have loved the opportunity to resolve these problems while you were here and would have moved you to another room upon request. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
SOOOOO disappointed!! Super disappointed with this hotel! I had stayed at an Extended Stay in another area and had been very happy with it, but this location left much to be desired!! The “on-the-go” breakfast was nothing but a small basket of granola bars and packaged muffins, and nothing else- no juice or anything to drink at all. The breakfast was one of the reasons I had booked my room, so I was really unhappy with that. Also, the room just looked budget!! It was obvious furniture was missing, and the hair dryer was MIA ... read more
Business response:
We would like to offer our sincere apologies for not living up to your expectations. We are also sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We also regret the inconvenience you had due to our dishware policy. We understand the frustration and truly hope you will consider giving us another opportunity to serve you Sincerely, Hotel Management
pool closed, this is not a hotel it is an apartment building for the underbelly of the local workforce. breakfast was handfuls of granola bars put out by 2 coffee pots which neither was filled in timely manner. dogs left unattended in rooms and barked ALL night. it was a place to sleep and worth nowhere near what i paid
Business response:
Thank you for your review of your recent stay. We are sorry for your disappointment with our grab-and-go breakfast. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We also apologize for the disturbance you had due to dog barking. We wish you had alerted our front desk team so we could have a conversation with the pet owner to reiterate our pet policy. During your stay, our pool was out of order, and we apologize for your disappointment. We were disappoin... read more
WARNING Found two roaches on the floor in our room. Whole hotel smelled like cigerette smoke. The service was rude. No dishes. All appliances were dated from the 1980. Left over left in the dridge from the tenant before us. No ice. Could hear through all walls and hallway. Air conditioning did not work. Pool was already closed and nobody told us. Way over priced. Do Not Stay and pay more than 40 dollars a night. That is what its worth!!!!
Business response:
Keynon, thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
When we went to check in after our hockey games (11pm) they informed us that the room was unavailable. Richard, at the front desk told me the room had a damaged pipe. My guess is they booked the room and if we didn’t show up we would have been billed for it. Will not trust extended stay again for our hotel choice anywhere in the future.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,863 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.