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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel receptionist seemed annoyed to have to check us in, room was unclean, urine all over toilet seat, residents in but 1 chair for table, no coffee maker, no dishes pots glasses, asked for dishes, they gave us some but dirty and nothing to clean them with, no ice maker in hotel, Very misleading hotel add.
Business response:
Jared, thank you for staying at our hotel. We apologize for the service provided by one of our front office associates and the cleanliness issue you had in your suite. We will discuss this with the associates involved to ensure we deliver excellent service and accommodations. We would like to regain your trust and hope you will allow us that chance in the future. Sincerely, Hotel Management
Close to everything disappointed they have roaches
Business response:
Please accept our apology for the issues outlined and for the difficulties with your accommodations. We have shared your comments with the appropriate teams to ensure this is taken care of. On a positive note, we are pleased to know you liked our location. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Room was filthy. Hardened nail polish on counters, lights not working, sink drains not working, sticky door knobs, sticky table tops, chairs with something on them, soap so old it wouldn’t lather (didn’t even know that was possible), room smelled. Floor would shake when people walked down hall. Tv remotes did not work in bedroom.
Business response:
John, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered in your room. Your feedback has been discussed with the appropriate team members to improve the quality of our accommodations moving forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Business response:
Steven, on behalf of our entire staff, we sincerely apologize if we did not live up to our high standards during your recent visit. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management.
최악입니다. 청소는 1주일에 한번 하구요. 바선생과 함께 지낼 수 있습니다. 청소 더 해달라고 하면 돈 받습니다. 주방은 있지만 식기는 없고, 요청 한 세번 하면 4일쯤 지나서 받으실 거에요. 직원교육 안되어서 직원이 하는 말과 매니져가 하는 말 다르구요. 체크아웃 연장은 딱 2시간만 되고 시간 지나면 하루치 호텔비 받습니다. 특히 근처 출장오시는 한국분들, 주방 있어서 오시는 분들... 절대 이 호텔 쓰지 마세요.
There was no breakfast encluded like in the description online. The lights in one of the rooms did not work. There was a red stain on the carpet and in the tub. The room smelled like smoke.
Business response:
Brooke, thank you for your review. We are sorry for the inconvenience you experienced due to smoke and also for the issues you encountered. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with our housekeeping and maintenance teams so that they are more diligent going forward. Also, we regret your disappointment with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests can be aware while mak... read more
The room had some issues, only 2 chairs for the table. Phone didn't work, cockroaches running around. No light above the table, ac units made funny noises, mildew or something on shower curtain.
Business response:
Glenn, we were disheartened to read your review. Please accept our sincere apology for the problems you encountered in your room. You deserved a comfortable and stress-free visit, and we regret not meeting your expectations. We assure you that what you experienced is not acceptable, and we will address the concerns you outlined to take appropriate actions. We value you as our guest and regret the inconvenience caused. We hope to have a chance to provide you with the stay you deserve on your next visit to the area. Sincerely,... read more
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,946 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.