This profile has been claimed by the business owner or representative.
Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Supposed to be non-smoking, but first room smelled like smoke. Second room door jam in disrepair and door was unable to lock properly and toilet did not flush properly. Overall room was very outdated with cabinets and furniture needing replacement.
Business response:
Thank you for being our guest. We apologize and regret the inconvenience you encountered in your rooms. Your feedback is of utmost importance so, it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Just nasty. Room smelled like wet dog. No coffee service when I went out to lobby at just after 8am. Very basic and bland. Will not stay again.
Business response:
Thank you for being our guest. We are sorry for the odor you experienced in your suite and regret that you could not take advantage of the coffee we offer. Your concerns will be shared with the appropriate teams to ensure a better experience going forward. We hope you will reconsider returning to us so we can make it up to you. Sincerely, Hotel Management
Difficulty breathing My family and myself all found our accommodations to cause us allergies, headaches and difficulty breathing. We had to keep the windows open the entire stay, my dog had difficulties breathing so we had to reject some of our plans to accommodate for her to go with us.. The facility was ok, nothing remarkable but I definitely would not go back.. I wonder if mold is the cause?
Business response:
Thank you for staying with us. We are sorry for the odor and cleanliness issue you experienced while here and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean. We hope you will reconsider to give us the chance to make it up to you and your family in the future. Sincerely, Hotel Management
This property was disappointing. Upon check in, we were charged for our room which we had already paid for on Expedia. I found my receipt from my Expedia payment online and came back down later and was reimbursed but it was a hassle. There were multiple dead cockroaches in the lobby. Our room smelled like Old garbage and there were bright red stains all over the carpet in both rooms in addition to a disgustingly stained mattress on the pull out couch my Kids were sleeping in. Glad we had brought our sheet from home for them.... read more
Business response:
Megan, thank you for staying at our hotel. We are sorry for the issue you encountered at the time of check-in and regret the inconvenience caused. We are reviewing this situation to ensure it is not repeated again. We also apologize for the cleanliness problem in the room assigned to you. Please be assured, we have taken your comments seriously and have shared it with the housekeeping staff to double-check each room prior to occupancy by the next guest. Also, our pest control provider has serviced the hotel, and we are worki... read more
We had issues with the tv and loud noises around 1 am
Business response:
We are sorry for the disappointing stay you had and regret the maintenance and noise issues you encountered in your room. We would have loved the opportunity to resolve these problems while you were here and would have moved you to another room upon request. Please consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
SOOOOO disappointed!! Super disappointed with this hotel! I had stayed at an Extended Stay in another area and had been very happy with it, but this location left much to be desired!! The “on-the-go” breakfast was nothing but a small basket of granola bars and packaged muffins, and nothing else- no juice or anything to drink at all. The breakfast was one of the reasons I had booked my room, so I was really unhappy with that. Also, the room just looked budget!! It was obvious furniture was missing, and the hair dryer was MIA ... read more
Business response:
We would like to offer our sincere apologies for not living up to your expectations. We are also sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We also regret the inconvenience you had due to our dishware policy. We understand the frustration and truly hope you will consider giving us another opportunity to serve you Sincerely, Hotel Management
pool closed, this is not a hotel it is an apartment building for the underbelly of the local workforce. breakfast was handfuls of granola bars put out by 2 coffee pots which neither was filled in timely manner. dogs left unattended in rooms and barked ALL night. it was a place to sleep and worth nowhere near what i paid
Business response:
Thank you for your review of your recent stay. We are sorry for your disappointment with our grab-and-go breakfast. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We also apologize for the disturbance you had due to dog barking. We wish you had alerted our front desk team so we could have a conversation with the pet owner to reiterate our pet policy. During your stay, our pool was out of order, and we apologize for your disappointment. We were disappoin... read more
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,946 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.