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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor decision didnt feel safe, wasn’t very clean, stunk, no security, faucet broke. No dishes in the dirty kitchen cabinets. dimly lit parking lot felt extremely unsafe. Was a smelly dive hotel that should cost 35 a night not 175.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Kindly note, our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future... read more
The Cleanliness Of The Property, Dog Hair On Blanket On Bed, Sheets Had Dog Hair, Removed Covers, Requested New Ones & Urine Stains On Mattress Cover. Human Hair On Towels On Sink. Tub Drainage Not Working, Water Stopping Up In Tub, Tub Has Mushy Feeling & When Stand At Back Of Tub The Front Goes Up & Vice Versa. Residue Of Trash On Floor, Dead Roaches In Closet, Linens Smelled Horrible Never Change As Well as Pillows. Dog Hair In Freezer. Fleas, Flooring Had Visible Stains that has Dried Without Mopping Up. Housekeeping Did... read more
Business response:
We want tothank you for the comments you provided about your recent experience at our property, and apologize for what was clearly an unsatisfactory stay. We are extremely disappointed to have let you down. We work hard to provide the best and cleanest environment for all of our guests. This involves deep cleaning our rooms after our 4-legged guests stay or a long term guest stays so the suites will be allergen-free and fresh smelling for our guests. Although we do have suites which are designated for pets to minimize allerg... read more
after calling and confirming it was an available room they called and told me that they were overbooked. i’m looking in my email & i was charged.
Smells horrible As we opened the door to the room, we were assaulted by the overwhelming smell of cat urine. I reported it to the front desk and was given a bottle of Febreeze. There were no other 2 bedroom suites available. We sprayed the carpet 3 times to no avail. The smell awakened me several times from my sleep. Upon checkout, I returned the bottle of fabric freshener and reiterated that the room should not be used due to the smell. The desk clerk told me that no one with a pet had been in the room previously. This was ... read more
Business response:
Nancy, please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Horrible Horrible Horrible I needed a couple nights to rest. My check in was pretty smooth, but the room I had was on the first floor. I heard the sounds of a marching band up and down the hallways above my head. My room was next to the pool and I had to endure the smells of cigarettes and marijuana both nights. If you are looking for a party , this is the place, but when you need adequate rest, go elsewhere.
Business response:
Thank you for evaluating your experience online. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in a disturbance. Hence, we are sorry for the noise issue and regret your stay was impacted due to the other guests at our property. We wish to have been informed about this as our front office team would have done their best to make your trip a better one. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Managem... read more
Upset customer This was a stop along the way after a LONG day of driving. Outside and reception area is nice. Check in was pleasant. However, the room was a disaster. It’s smelled like smoke. It was horrible. The room was old and not clean. Hair in the bathroom. And WORST of all, there wasn’t any hot water. Just cold. No warm. Just cold. And after a long drive that’s what we were looking forward to.
Business response:
Thank you for taking the time to review your stay. We are sorry for the disappointing stay and for the smoke and cleanliness issues you experienced. We have our appropriate team doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We have alerted our maintenance team about the lack of hot water, and they will check the water temperature. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Ma... read more
-5 stars 1. The room wasn’t clean 2. The AC in the room by the bed did not work 3. The bathroom sink was clogged 4. There was no hot water in the shower 5. My key didn’t work one day 6. The staff wasn’t always around 7. The bed was hard
Business response:
Jazmine, thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
The property was ok but again upon arrival or departure no one was at the desk. That is not ok for guests at anytime during their stay. I don't think we will be staying at this hotel again.
Business response:
Thank you for being our guest. Please accept our apologies for the poor service provided by our associates at the front desk. This is not the impression we like our guests to leave with. Your feedback will be used to improve our service levels going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,863 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.