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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was spacious. The district manager was indicative of racist and ignorant. I saw at least 7 people complaining a
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Worst Experience Ever The hotel was not clean; the toilet wouldn't flush, the sink was stopped up, the sheets were dirty (I had to change them myself), and there were bugs in the room. Through all of that, the front desk attendant was rude. I had to leave to find a different hotel.
Business response:
Katasha, thank you for reviewing your visit. Please accept our apologies for the rude behavior of our team at the front desk and the cleanliness issues which kept you from having a pleasant experience. Your feedback has been shared with every department involved to ensure we work on the feedback provided by you and ensure we deliver a comfortable stay to each guest who enters our facility in the future. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
The suite looked old and needs to be remodeled. Cabinets were beat up, faucet knob came off on the sink near restroom, the shower curtain is the wrong size, the a/c in the living area did not have knobs to change the temp. Water temp was backwards. Hot was cold and cold was hot. Mattress on sofa was old. We only had 2 towels and told to bring them down for more even though there were 3 adults and 2 children. Tv was in Spanish and when we called the desk we were told to google it. BREAKFAST was only granola bars and muffins. ... read more
Business response:
Thank you for your comments. We are sorry for the issues you encountered in your room and regret your stay was not a pleasant one. We would have loved the opportunity to resolve these problems while you were here and would have moved you to another room upon request. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
No soap in the room no shampoo. Also booked through Expedia only to realize we didn’t actually have a room. 2 weeks for refund.
Business response:
Dear Guest, Thank you for being our recent guest and sharing your feedback. We regret you had issues with your third party reservation and for the oversights, you experienced in your room when you arrived. We strive to consistently offer clean, comfortable accommodations and a seamless visit. We appreciate your patience and hope you will return for another visit to show you our commitment to service excellence. Sincerely, Hotel Management
I enjoyed the cleanliness of the pool area. And the hallways were great.
Business response:
Marinac, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Never agin Omg no hot water or pressure sick broken bed not clean
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review regarding the hot water problem has been shared with our maintenance team to review and rectify it immediately. We hope you will consider giving us a chance in t... read more
We had a 2 bedroom suite, the price was very good. The kitchen had a water leak overnight in the ceiling and the ceiling looked like it was about to collapse and there was water all over the floor by the time we left.
Business response:
Dorim, thank you for taking the time to evaluate our hotel. Please accept our apologies for the issue you encountered and regret the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,863 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.