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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
WARNING Found two roaches on the floor in our room. Whole hotel smelled like cigerette smoke. The service was rude. No dishes. All appliances were dated from the 1980. Left over left in the dridge from the tenant before us. No ice. Could hear through all walls and hallway. Air conditioning did not work. Pool was already closed and nobody told us. Way over priced. Do Not Stay and pay more than 40 dollars a night. That is what its worth!!!!
Business response:
Keynon, thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
When we went to check in after our hockey games (11pm) they informed us that the room was unavailable. Richard, at the front desk told me the room had a damaged pipe. My guess is they booked the room and if we didn’t show up we would have been billed for it. Will not trust extended stay again for our hotel choice anywhere in the future.
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
Awoken by fire alarm that was faulty equipment. Glass shattered out of my truck during the night and belongings stolen. Toilet wouldn’t flush and the breakfast sucked. I’ll sleep in my car before staying at another Extended Stay America.
Business response:
Dear Valued Guest, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
We had to evacuate Charleston due to Hurricane Dorian so our hotel options in Columbia were limited; particularly having a small dog traveling with us. We have stayed with this brand before without any issues. Typically it is a practical choice traveling with kids and a dog. Not our first choice, but hardly a Motel 6. The newly painted exterior does not prepare you for the dated and sad interior. The staff were lukewarm and not helpful. The rooms are very outdated, smelly and looked unclean, even if perhaps they were not. Ev... read more
Business response:
We are glad that we were able to accommodate you during an unfortunate incident, but we are very sorry for the issues you encountered in your room and regret the service you received from our associates. We have taken note of your feedback and have shared it with the housekeeping as well as the front desk team to be more diligent in their efforts so that we can improve our service going forward. Please consider a future stay as we would welcome the opportunity to regain your trust. Thank you for being loyal to our brand. Sin... read more
Never again The whole point of an extended stay is convenience; that being said, this place is anything but. No soap whatsoever in our room, no ice bucket, no cups, no dishes in any of the cabinets, musty smell and to top it all off, serious attitude from the front desk clerk who was barely ever at her desk. We waited to check in at 9pm, waited to ask for soap, waited to ask for ice and cups and I'm not even gonna discuss the "on-the-go" breakfast. Do not stay here.
Business response:
Lauren, thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front... read more
The room was extremely loud between the AC and refrigerator it was giving the room an unpleasant vibe. To reduce the noise we had to unplug the refrigerator and deal with the AC noise. The TV had limited channels with no guide, so you’re flipping through about 20 stations, some of which are unclear, it was like the 90s using antenna service. Then there’s the shower, the tub was nearly blackish with discoloration as if to appear dirty. And finally, about 3 am the toilet decides to stop working properly and run a marathon, I h... read more
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are also sorry for the noise issue you encountered and regret the inconvenience caused. Thank you again for being our guest, and we hope to have the chance to make it up to you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,946 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.