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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not clean. There was mold in the shower. When I checked out they asked about my stay I told them about the room she said had I said something earlier they would have found me a cleaner room.
Business response:
Thank you for your review. We are pleased that you enjoyed your overall stay, and we are sorry that you had some housekeeping service issues in your suite. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope we have the chance to make it up to you at a future date. Thank you again. Sincerely, Hotel Management
Musty smelly room Bathroom didn’t look clean. Musty smelling room bathroom smells like urine. No dishes in the kitchen.
Business response:
Kisbi, thank you for being our guest. We are sorry for the cleanliness issue you encountered in your room. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Room was upgraded to a “suite” due to in availability of room that was booked. This required a $100 refundable deposit, which was not expected. Coffee was taken up in lobby by 10:00am for “grab and go” breakfast. Doors in the room had holes and bathroom counter had a gross stain on it. The room smelled bad and was not very clean.
Business response:
Thank you for being our guest. We apologize for the difficulties you encountered while you were here. Please know it is our hotel’s policy not to have some amount on file for each reservation to cover incidentals during your stay. We have also discussed your feedback with our housekeeping and maintenance team to review and action. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Needs Improvements Was very disappointed in the “breakfast” offered which included muffins and coffee period. There was not not even a coffee maker in the room. The carpet was dirty and there was a plastered over hole in the wall. Also, came with a kitchenette and there were no dishes or utensils. You have to ask for these at the front desk. The TV had a poor picture quality. If improvements are made, this could be a very nice place to stay.
Business response:
We apologize for the cleanliness issue you encountered and that you were unhappy with our grab-and-go breakfast choices. Please know we have shared your feedback with the appropriate team members to be more diligent going ahead. Also, to ensure the cleanliness of kitchenware upon check-in, these items are available and complimentary at the front desk. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Old and dirty When I arrived my bathroom was dirty. The Front Desk clerk said she would clean it. The tub was my biggest concern because we had to shower. We stepped out and came back later that evening and there was a puddle of water that wouldn’t go down. I asked for a different room and that one smelled of cigarettes. I will never use them again.
Business response:
Camille, please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Old need to be updated. Room had dog hair through out the unit!
Business response:
Thank you for being our guest. We apologize for the issues you encountered in your room. Please be assured that we have alerted our maintenance team to your concerns, and we will be more proactive replacing items that are beginning to show wear. We have also discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The space in the room was the best. There was no complimentary breakfast. The staff was rude and had attitudes. The made excuses for everything from having no carts for luggage to not having enough dishes. You are expected to use coffee cups for bowls. They did not come and clean the rooms until sunday.
Business response:
Thank you for your recent review regarding your stay at our hotel. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations with our team for their immediate attention. We hope you will reconsider and stay with us again as we would like you to experience the hotel as you should have on this visit. Sincerely, Hotel Management
The room looks like they never clean ,when we arrived .they never clean in my 4 days staying, they never even pick up the trash,they never offer clean towels. Im so disappointed me and my family motel 6 is better.
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered in your room and for the inconvenience you had due to our housekeeping policy. Please be assured that we have discussed your feedback with the appropriate team, and they are more diligent with their efforts moving forward. Also, know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We would like to regain your trust and... read more
Disappointing We could hear movement in the room above us ALL night long. The decor was very old and not in good condition. The cleanliness was mediocre.
Business response:
Thank you for reviewing your stay. We are sorry for the cleanliness and noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,863 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.