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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s odd when booking a room at an extended stay with a kitchen, that you would have to ask for every single thing, from forks to napkins. There were very few electrical outlets in a room designed to sleep multiple adults, and definitely no usb options. Our room smelled like weed and cigarette smoke. There was a couple arguing in the lobby, physically, and the front desk clerk didn’t bat an eye. Our toilet didn’t flush properly. The mattress on the fold out bed was similar to the one I slept on at my grandparents’ house in 1... read more
Business response:
Thank you for sharing your thoughts about your recent stay. We are sorry for the difficulties and the smoke odor you encountered in your room. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We also apologize for the service issues and your disappointment. To ensure the cleanliness of kitchenware upon check-in, brand standards require us... read more
Good location. Room had many maintenance issues and bad smell.
Business response:
Jean, thank you for taking the time to share your feedback. We apologize for the odor and the difficulties you faced in your room. We do our best to make sure every guest room and the hotel area is well-maintained and well equipped. We will work harder, so we do not disappoint you in the future. On a positive note, we are happy you liked our great location. Thank you again for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
There were very large bugs, super sized roaches coming under the air conditioning unit.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Poor decision didnt feel safe, wasn’t very clean, stunk, no security, faucet broke. No dishes in the dirty kitchen cabinets. dimly lit parking lot felt extremely unsafe. Was a smelly dive hotel that should cost 35 a night not 175.
Business response:
Thank you for being our guest. We are sorry for the issues you encountered and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Kindly note, our top priority is the safety and security of our guests and employees. Our team is well trained to handle any situation and maintains a good environment. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future... read more
The Cleanliness Of The Property, Dog Hair On Blanket On Bed, Sheets Had Dog Hair, Removed Covers, Requested New Ones & Urine Stains On Mattress Cover. Human Hair On Towels On Sink. Tub Drainage Not Working, Water Stopping Up In Tub, Tub Has Mushy Feeling & When Stand At Back Of Tub The Front Goes Up & Vice Versa. Residue Of Trash On Floor, Dead Roaches In Closet, Linens Smelled Horrible Never Change As Well as Pillows. Dog Hair In Freezer. Fleas, Flooring Had Visible Stains that has Dried Without Mopping Up. Housekeeping Did... read more
Business response:
We want tothank you for the comments you provided about your recent experience at our property, and apologize for what was clearly an unsatisfactory stay. We are extremely disappointed to have let you down. We work hard to provide the best and cleanest environment for all of our guests. This involves deep cleaning our rooms after our 4-legged guests stay or a long term guest stays so the suites will be allergen-free and fresh smelling for our guests. Although we do have suites which are designated for pets to minimize allerg... read more
after calling and confirming it was an available room they called and told me that they were overbooked. i’m looking in my email & i was charged.
Smells horrible As we opened the door to the room, we were assaulted by the overwhelming smell of cat urine. I reported it to the front desk and was given a bottle of Febreeze. There were no other 2 bedroom suites available. We sprayed the carpet 3 times to no avail. The smell awakened me several times from my sleep. Upon checkout, I returned the bottle of fabric freshener and reiterated that the room should not be used due to the smell. The desk clerk told me that no one with a pet had been in the room previously. This was ... read more
Business response:
Nancy, please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Horrible Horrible Horrible I needed a couple nights to rest. My check in was pretty smooth, but the room I had was on the first floor. I heard the sounds of a marching band up and down the hallways above my head. My room was next to the pool and I had to endure the smells of cigarettes and marijuana both nights. If you are looking for a party , this is the place, but when you need adequate rest, go elsewhere.
Business response:
Thank you for evaluating your experience online. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in a disturbance. Hence, we are sorry for the noise issue and regret your stay was impacted due to the other guests at our property. We wish to have been informed about this as our front office team would have done their best to make your trip a better one. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Managem... read more
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,946 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.