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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Rooms are dirty, smell like smoke, noise level is high, there was no breakfast. No coffee, but a granola bar. Big let down. Won’t be back.
Business response:
Thank you for sharing your feedback. We are sorry for the cleanliness issue you encountered and regret the disappointment you had with our breakfast offerings. Your feedback will be shared with our brand leaders to determine new breakfast choices. Also, we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust.... read more
Not up to standards We checked in at approximately midnight and once we got into our room we noticed many things not right including the fact that the security door on the side was not locked there was an immediate order The shower was not clean the towels were stained as well with the sheets and the light fixture in the bathroom was nonexistent with wires hanging down as well as paper clips holding it together. We did call the front desk and was advised there was no other room to move to and that a ticket would be put in fo... read more
Business response:
Michelle, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great ... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Roach in room! There was a roach in the room. No one was at the front desk and the place smelled like mildew. The room was so dirty that we couldn’t shower because the tub was dirty, there were dust bunnies everywhere, especially in the vents. The toilet seat had a cigarette burn on it and the bowl looked like it had not been cleaned in months.
Business response:
Mariana, we are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very so... read more
Location is great. Short drive to almost anything or anywhere in Columbia. Not sure if this hotel is going under remodel or if the owners are slow at repairs. The ceiling at the front elevator is missing, 12'x20'. In my room the shower area needs all new caulk and outlet plate at bath sink is not secure. 2 of the lights in my room didn't work. The wifi is spotty and I shouldn't have to pay for decent wifi.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
I checked into my room and it smelled. I looked in the bathtub was dirty with a dead bug inside of it. I went to the front desk and there was a sign saying that they stepped away. I had to wait for the them to return. They changed my room and that room smelled too. I got a refund and left.
Business response:
Kym, thank you for your review. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our team, and we're investigating what went wrong in your instance. We are reviewing the situation as a training tool to improve our procedures and service to ensure a better experience for our guests. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
The shower was dirty in the cracks and crevises. The staff was friendly.
Business response:
Although you liked our courteous associates, we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,862 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.