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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upset customer This was a stop along the way after a LONG day of driving. Outside and reception area is nice. Check in was pleasant. However, the room was a disaster. It’s smelled like smoke. It was horrible. The room was old and not clean. Hair in the bathroom. And WORST of all, there wasn’t any hot water. Just cold. No warm. Just cold. And after a long drive that’s what we were looking forward to.
Business response:
Thank you for taking the time to review your stay. We are sorry for the disappointing stay and for the smoke and cleanliness issues you experienced. We have our appropriate team doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We have alerted our maintenance team about the lack of hot water, and they will check the water temperature. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Ma... read more
-5 stars 1. The room wasn’t clean 2. The AC in the room by the bed did not work 3. The bathroom sink was clogged 4. There was no hot water in the shower 5. My key didn’t work one day 6. The staff wasn’t always around 7. The bed was hard
Business response:
Jazmine, thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
The property was ok but again upon arrival or departure no one was at the desk. That is not ok for guests at anytime during their stay. I don't think we will be staying at this hotel again.
Business response:
Thank you for being our guest. Please accept our apologies for the poor service provided by our associates at the front desk. This is not the impression we like our guests to leave with. Your feedback will be used to improve our service levels going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
The room was spacious. The district manager was indicative of racist and ignorant. I saw at least 7 people complaining a
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Worst Experience Ever The hotel was not clean; the toilet wouldn't flush, the sink was stopped up, the sheets were dirty (I had to change them myself), and there were bugs in the room. Through all of that, the front desk attendant was rude. I had to leave to find a different hotel.
Business response:
Katasha, thank you for reviewing your visit. Please accept our apologies for the rude behavior of our team at the front desk and the cleanliness issues which kept you from having a pleasant experience. Your feedback has been shared with every department involved to ensure we work on the feedback provided by you and ensure we deliver a comfortable stay to each guest who enters our facility in the future. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
The suite looked old and needs to be remodeled. Cabinets were beat up, faucet knob came off on the sink near restroom, the shower curtain is the wrong size, the a/c in the living area did not have knobs to change the temp. Water temp was backwards. Hot was cold and cold was hot. Mattress on sofa was old. We only had 2 towels and told to bring them down for more even though there were 3 adults and 2 children. Tv was in Spanish and when we called the desk we were told to google it. BREAKFAST was only granola bars and muffins. ... read more
Business response:
Thank you for your comments. We are sorry for the issues you encountered in your room and regret your stay was not a pleasant one. We would have loved the opportunity to resolve these problems while you were here and would have moved you to another room upon request. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,946 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.