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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My first room I was placed in after a long day and evening at work had bubble gum inside the sheets. I was them placed into another room and the tub was molded and the floor of the tub was rusted, pubic hair on the shower wall, the rug was badly stained and the top of the toilet was broken.
Business response:
Please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Do not stay No information at check in. Found out when we got to room theee was no cooking items in room even though web site stated it’s in the room. You have to get stuff from front desk but was not informed of this. We rented two rooms both were dirty and smell. Found used wash rags in room as well as trash. One bedroom smelled like smoke even though it was a non smoking room. A pack of cigarettes was found behind night stand. I complained to manager and also complained about $100 deposit per room and the only thing the m... read more
Business response:
Nolan, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Si... read more
Business response:
Christina, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Ugh Old. Choice for breakfast - tiny muffin or a tiny muffin.
Business response:
We are sorry our hotel was not to your expectations and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The internet stated a full kitchen and it definitely wasn’t, we had a 2 bedroom suite and both bathrooms had dirt stains in them. Contacted front desk and was initially told there was nothing they could do because they we the only one working and the manager wouldn’t be able to address the issue to the next day, then the representative came to attempt to clean the bathroom and after scrubbing for several minutes stated that one tub was basically rusted out and the other was indeed dirty. Spoke to the manager who only offered... read more
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Just wouldn't stay there again, ever. Just wouldn't stay there again, ever.
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. We have no excuses to offer, but we extend our sincerest apology and want you to know that we are making adjustments and are working to deliver better stay going forward. We hope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I didn’t like the cockroaches that was in the room. Horrible!!
Business response:
George, please accept our apologies for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Dirty, old, smelly, loud and not fit for humans. Loud noises throughout the night, very uncomfortable bed, soiled furniture, not safe -
Business response:
Thank you for the review of our hotel. We sincerely apologize for the cleanliness issue you experienced during your stay. Please be assured that we have discussed your feedback with our housekeeping team, and we’re taking immediate actions to prevent such problems from happening. We're also sorry for the disruptions you had at night. We wish we were informed about this as we would have shifted you to some other room and ensured you were comfortable. We hope to have a future opportunity to restore your confidence in us. Sinc... read more
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,862 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.