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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No soap in the room no shampoo. Also booked through Expedia only to realize we didn’t actually have a room. 2 weeks for refund.
Business response:
Dear Guest, Thank you for being our recent guest and sharing your feedback. We regret you had issues with your third party reservation and for the oversights, you experienced in your room when you arrived. We strive to consistently offer clean, comfortable accommodations and a seamless visit. We appreciate your patience and hope you will return for another visit to show you our commitment to service excellence. Sincerely, Hotel Management
I enjoyed the cleanliness of the pool area. And the hallways were great.
Business response:
Marinac, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Never agin Omg no hot water or pressure sick broken bed not clean
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review regarding the hot water problem has been shared with our maintenance team to review and rectify it immediately. We hope you will consider giving us a chance in t... read more
We had a 2 bedroom suite, the price was very good. The kitchen had a water leak overnight in the ceiling and the ceiling looked like it was about to collapse and there was water all over the floor by the time we left.
Business response:
Dorim, thank you for taking the time to evaluate our hotel. Please accept our apologies for the issue you encountered and regret the inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Room was not clean. There was mold in the shower. When I checked out they asked about my stay I told them about the room she said had I said something earlier they would have found me a cleaner room.
Business response:
Thank you for your review. We are pleased that you enjoyed your overall stay, and we are sorry that you had some housekeeping service issues in your suite. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope we have the chance to make it up to you at a future date. Thank you again. Sincerely, Hotel Management
Musty smelly room Bathroom didn’t look clean. Musty smelling room bathroom smells like urine. No dishes in the kitchen.
Business response:
Kisbi, thank you for being our guest. We are sorry for the cleanliness issue you encountered in your room. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Room was upgraded to a “suite” due to in availability of room that was booked. This required a $100 refundable deposit, which was not expected. Coffee was taken up in lobby by 10:00am for “grab and go” breakfast. Doors in the room had holes and bathroom counter had a gross stain on it. The room smelled bad and was not very clean.
Business response:
Thank you for being our guest. We apologize for the difficulties you encountered while you were here. Please know it is our hotel’s policy not to have some amount on file for each reservation to cover incidentals during your stay. We have also discussed your feedback with our housekeeping and maintenance team to review and action. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Needs Improvements Was very disappointed in the “breakfast” offered which included muffins and coffee period. There was not not even a coffee maker in the room. The carpet was dirty and there was a plastered over hole in the wall. Also, came with a kitchenette and there were no dishes or utensils. You have to ask for these at the front desk. The TV had a poor picture quality. If improvements are made, this could be a very nice place to stay.
Business response:
We apologize for the cleanliness issue you encountered and that you were unhappy with our grab-and-go breakfast choices. Please know we have shared your feedback with the appropriate team members to be more diligent going ahead. Also, to ensure the cleanliness of kitchenware upon check-in, these items are available and complimentary at the front desk. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Old and dirty When I arrived my bathroom was dirty. The Front Desk clerk said she would clean it. The tub was my biggest concern because we had to shower. We stepped out and came back later that evening and there was a puddle of water that wouldn’t go down. I asked for a different room and that one smelled of cigarettes. I will never use them again.
Business response:
Camille, please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,946 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.