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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old need to be updated. Room had dog hair through out the unit!
Business response:
Thank you for being our guest. We apologize for the issues you encountered in your room. Please be assured that we have alerted our maintenance team to your concerns, and we will be more proactive replacing items that are beginning to show wear. We have also discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The space in the room was the best. There was no complimentary breakfast. The staff was rude and had attitudes. The made excuses for everything from having no carts for luggage to not having enough dishes. You are expected to use coffee cups for bowls. They did not come and clean the rooms until sunday.
Business response:
Thank you for your recent review regarding your stay at our hotel. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations with our team for their immediate attention. We hope you will reconsider and stay with us again as we would like you to experience the hotel as you should have on this visit. Sincerely, Hotel Management
The room looks like they never clean ,when we arrived .they never clean in my 4 days staying, they never even pick up the trash,they never offer clean towels. Im so disappointed me and my family motel 6 is better.
Business response:
Thank you for posting a review of your stay. We apologize for the cleanliness issues you encountered in your room and for the inconvenience you had due to our housekeeping policy. Please be assured that we have discussed your feedback with the appropriate team, and they are more diligent with their efforts moving forward. Also, know being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We would like to regain your trust and... read more
Disappointing We could hear movement in the room above us ALL night long. The decor was very old and not in good condition. The cleanliness was mediocre.
Business response:
Thank you for reviewing your stay. We are sorry for the cleanliness and noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Rooms are dirty, smell like smoke, noise level is high, there was no breakfast. No coffee, but a granola bar. Big let down. Won’t be back.
Business response:
Thank you for sharing your feedback. We are sorry for the cleanliness issue you encountered and regret the disappointment you had with our breakfast offerings. Your feedback will be shared with our brand leaders to determine new breakfast choices. Also, we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you will consider a future stay as we would welcome the opportunity to regain your trust.... read more
Not up to standards We checked in at approximately midnight and once we got into our room we noticed many things not right including the fact that the security door on the side was not locked there was an immediate order The shower was not clean the towels were stained as well with the sheets and the light fixture in the bathroom was nonexistent with wires hanging down as well as paper clips holding it together. We did call the front desk and was advised there was no other room to move to and that a ticket would be put in fo... read more
Business response:
Michelle, please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great ... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,946 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.