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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beds uncomfortable, toilet overflowed and instead of putting me in new room they wrote a note for sorry for inconvenience, liked location that's about it.
Business response:
Thanks for being our guest. We apologize as you couldn’t experience a good night’s sleep due to the bedding issue. and are sorry our staff didn't take appropriate steps to solve the housekeeping issue. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Maninder, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Never again The one person I communicated with at the front desk was really nice. She helped me all she could. The pool was up and running, it was actually the best part of the stay. I already knew the breakfast wouldn't be much so I came prepared for that. The reason there's no food left at 7 is because construction workers stay at the hotel and take it for their lunches possibly. Unfortunately it took 45 minutes to cook bacon and eggs because the stove took 20 minutes to get the pan hot. When we got in the room the kitchen... read more
Business response:
Racheal, thank you for sharing your feedback. We are happy to know you liked our front-desk service and our pool area. However, we are sorry for the inconveniences you experienced and we truly appreciate your concerns about our property. We will follow up on your observations to ensure we are doing everything possible to minimize the difficulties our guests have. We hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Dirty Property This property is is run down and not cared for. Trash all over the property. The room was dirt and run down also. One of the filthiest hotels we have ever stayed in. Will not stay here again.
Business response:
Thank you for the feedback on your stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely,... read more
The room was an okay size but the carpet was filthy and the toilet would not flush. The only good feature was the full size refrigerator.
Business response:
Please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Do NOT stay here. I did not feel safe at all. It was noisy all night. There were dirty towels in the drawers, no tv remote, and bugs, alive and dead. I will never stay at an Extended Stay again. Horrible.
Business response:
Victoria, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Very disappointing We had traveled 8 hours to stay here overnight. The room was dark, the floor was dark wood, the lights were dim, the bathtub would not drain ~ we had 3 people who needed to shower. And this “courtyard” room faced a pool that was drained empty and dirty. It was disgusting. And it was the worst, most disappointing $147 I ever spent. Never never again.
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Horriffic Got they they didn't take cash unless you stay a week even though my card info was on the reservation and pool wasn't open so me and my kids pool trip was horrible. I sat in the lobby until a lyft came to get me cause we got dropped off thinking I was good. Most of the hotels were closed full.... We were looking for rooms all morning. So disappointed
Business response:
Florence, thank you for sharing your feedback. We are sorry that we couldn’t meet your expectations for an excellent stay. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,862 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.