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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sofa Bed Mattress Never!! never!!!!will i stay here again!! Sofa bed mattress was extremely nasty and should not be in the room for use.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Hallways smelled of smoke, room had a odor and pool was green and not ready to be used
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Very good staff--horrible hotel itself. The bathroom had mold/mildew growing in it. The sheets were slightly dirty. The towels smelled like smoke. Not a great hotel experience.
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
NOT GOOD AT ALL The hotel has signs all over of being non smoking environment....but even some of the staff were smoking right in front of 2 different access doors...Even though our room had a kitchen... I had to go to front desk to ask for pots or dishes because there is nothing kept in any room.... Not even paper towels were provided for the kitchen... there was a dead roach inside the refrigerator and another running inside... We were given a room that was used by a smoker because the smell was so strong... and they made ... read more
Business response:
Thank you for choosing our hotel for your stay.We aresorry for the inconvenience you experienced due to the smoke smellin our hotel. We have strict policies where we prohibit smoking in some areasso We appreciate you bringing this to our attention so we can address it appropriately. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Thank you for staying with us, and we hope to welcome you once again to our hot... read more
Never stay there again Dead bugs in room and live bugs in room, tube dirty, no maid service
Business response:
Charles, please accept our sincerest apologies for the cleanliness issues you encountered while here. Please rest assured that your comments have been taken as a learning tool and have shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
James, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
No drinking cups in room Towels paper thin Bathroom is sad condition Heat ac didn’t work well. Room was at least 80 when we entered Pillows flat and hard
Business response:
Marilyn, we sincerely apologize for falling short of your expectations and for not providing you with an exceptional stay. Your feedback regarding the cleanliness and the HVAC unit is shared with our housekeeping and maintenance teams for review and action. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Drug deal occured as we came in the hotel. One of 2 rooms smelled of pot and we had to move. Would not recommend this hotel.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Won’t be a repeat stay No hot water, handle on bathroom sink fell off, no ice bucket, no trash can in bathroom, used plastic of some sort was laying on one of the beds, a cup of water was sitting on the bathroom floor when we opened our room (yes, very bizarre) and the hallway had a very unpleasant smell. Stay elsewhere if you can.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,862 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.