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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach in room! There was a roach in the room. No one was at the front desk and the place smelled like mildew. The room was so dirty that we couldn’t shower because the tub was dirty, there were dust bunnies everywhere, especially in the vents. The toilet seat had a cigarette burn on it and the bowl looked like it had not been cleaned in months.
Business response:
Mariana, we are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very so... read more
Location is great. Short drive to almost anything or anywhere in Columbia. Not sure if this hotel is going under remodel or if the owners are slow at repairs. The ceiling at the front elevator is missing, 12'x20'. In my room the shower area needs all new caulk and outlet plate at bath sink is not secure. 2 of the lights in my room didn't work. The wifi is spotty and I shouldn't have to pay for decent wifi.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
I checked into my room and it smelled. I looked in the bathtub was dirty with a dead bug inside of it. I went to the front desk and there was a sign saying that they stepped away. I had to wait for the them to return. They changed my room and that room smelled too. I got a refund and left.
Business response:
Kym, thank you for your review. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our team, and we're investigating what went wrong in your instance. We are reviewing the situation as a training tool to improve our procedures and service to ensure a better experience for our guests. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
The shower was dirty in the cracks and crevises. The staff was friendly.
Business response:
Although you liked our courteous associates, we are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
My first room I was placed in after a long day and evening at work had bubble gum inside the sheets. I was them placed into another room and the tub was molded and the floor of the tub was rusted, pubic hair on the shower wall, the rug was badly stained and the top of the toilet was broken.
Business response:
Please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Do not stay No information at check in. Found out when we got to room theee was no cooking items in room even though web site stated it’s in the room. You have to get stuff from front desk but was not informed of this. We rented two rooms both were dirty and smell. Found used wash rags in room as well as trash. One bedroom smelled like smoke even though it was a non smoking room. A pack of cigarettes was found behind night stand. I complained to manager and also complained about $100 deposit per room and the only thing the m... read more
Business response:
Nolan, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Si... read more
Business response:
Christina, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Ugh Old. Choice for breakfast - tiny muffin or a tiny muffin.
Business response:
We are sorry our hotel was not to your expectations and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
The internet stated a full kitchen and it definitely wasn’t, we had a 2 bedroom suite and both bathrooms had dirt stains in them. Contacted front desk and was initially told there was nothing they could do because they we the only one working and the manager wouldn’t be able to address the issue to the next day, then the representative came to attempt to clean the bathroom and after scrubbing for several minutes stated that one tub was basically rusted out and the other was indeed dirty. Spoke to the manager who only offered... read more
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,946 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.