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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just wouldn't stay there again, ever. Just wouldn't stay there again, ever.
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. We have no excuses to offer, but we extend our sincerest apology and want you to know that we are making adjustments and are working to deliver better stay going forward. We hope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I didn’t like the cockroaches that was in the room. Horrible!!
Business response:
George, please accept our apologies for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Dirty, old, smelly, loud and not fit for humans. Loud noises throughout the night, very uncomfortable bed, soiled furniture, not safe -
Business response:
Thank you for the review of our hotel. We sincerely apologize for the cleanliness issue you experienced during your stay. Please be assured that we have discussed your feedback with our housekeeping team, and we’re taking immediate actions to prevent such problems from happening. We're also sorry for the disruptions you had at night. We wish we were informed about this as we would have shifted you to some other room and ensured you were comfortable. We hope to have a future opportunity to restore your confidence in us. Sinc... read more
Beds uncomfortable, toilet overflowed and instead of putting me in new room they wrote a note for sorry for inconvenience, liked location that's about it.
Business response:
Thanks for being our guest. We apologize as you couldn’t experience a good night’s sleep due to the bedding issue. and are sorry our staff didn't take appropriate steps to solve the housekeeping issue. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Business response:
Maninder, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Never again The one person I communicated with at the front desk was really nice. She helped me all she could. The pool was up and running, it was actually the best part of the stay. I already knew the breakfast wouldn't be much so I came prepared for that. The reason there's no food left at 7 is because construction workers stay at the hotel and take it for their lunches possibly. Unfortunately it took 45 minutes to cook bacon and eggs because the stove took 20 minutes to get the pan hot. When we got in the room the kitchen... read more
Business response:
Racheal, thank you for sharing your feedback. We are happy to know you liked our front-desk service and our pool area. However, we are sorry for the inconveniences you experienced and we truly appreciate your concerns about our property. We will follow up on your observations to ensure we are doing everything possible to minimize the difficulties our guests have. We hope you give us another opportunity to meet your expectations in the near future. Sincerely, Hotel Management
Dirty Property This property is is run down and not cared for. Trash all over the property. The room was dirt and run down also. One of the filthiest hotels we have ever stayed in. Will not stay here again.
Business response:
Thank you for the feedback on your stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely,... read more
The room was an okay size but the carpet was filthy and the toilet would not flush. The only good feature was the full size refrigerator.
Business response:
Please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,946 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.