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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hot water and bed are hard as a rock hard to sleep
Business response:
Thank you for your review. That being said, we are sorry to know you were inconvenienced by the maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Not all that To sum it up... it sucked
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Lazy employees and poorly scheduled maintenance It started off pretty rough when I had to wait at the counter to check in for a couple minutes because the employees didn’t want to interrupt their conversation in the back room. Then all the information given to me was my room number and I was sent in my way. The room was fairly clean but there was still a stuffed heart under the AC which I assume was from Valentine’s Day, two weeks prior. Things were going fine until we were woken up around 3 am by a couple of men speaking lo... read more
Business response:
Nicholas, we regret your disappointment. Our first priority is to make sure you receive outstanding service, so we are sorry we fell short during your visit. We will step up our efforts and revisit our training procedures to ensure we do not repeat what you experienced. Once more, we apologize and hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
No soap, no kitchen utensils Room was very unacceptable to me. I will not book here again. It also took thirty minutes to get checked in.
Business response:
Michael, we apologize for the wait time issue you experienced at the time of check-in and regret that you were unhappy with our hotel policies. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. And fresh linens and towels along with any toiletries are always available at the front desk. We will be sure our front desk communicates this more clearly going forward. We hope you will give us another chance so we ca... read more
smoke allergies Unable to stay in room due to previous person smoking in room. The hotel is advertised as smoke-free but the room smelled so strong of smoke we could not stay due to allergies. The lady at the desk was polite and helpful, but the hotel was booked, so there were no others rooms available.
Business response:
Please accept our apologies that we failed to accommodate you with the room of your choice and regret that you experienced smoke odor in your room. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we can address it appropriately. We would love to welcome you back and provide you with the room of your preference on your next visit. Sincerely, Hotel Management
Expected More Saw roaches on the walls walking in! Dead roach in our room. No sheets for pull out mattress. Beds were terribly hard. Breakfast was a joke. 2 packages of instant oatmeal and grits! Never again!
Business response:
Thank you for your review. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. The cleanliness you describe is unacceptable and not at all representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We have also scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and to prevent th... read more
Great hotel for section 8 recipients I will cut to the chase, my room was absolutely disgusting. There was not a clean place in that room someone did not have relation. The television was broken, sink was clogged, and leaked all over the floor. I almost broke my backside on extra relations lefted in the shower, I did not feel comfortable at all in that place. So, I would not recommend the Extended Stay America to anyone.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken within the respective departments. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
They had zero record of our reservation. It took us over an hour to get checked in.
Business response:
Thank you for your feedback. We apologize for the issues you experienced during check-in. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your comments have been shared with the front desk team to ensure a better experience going forward. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
The sprinkler was dripping from the ceiling when I got to my room. Staff was very nice and switche my room right away. The new room’s bathroom needed to be redone. The pain was chipping away and there were stains in the tub
Business response:
Thank you for your feedback. We truly apologize for the less than expected stay you had and for the inconvenience you encountered while here. We have shared your feedback with the concerned team in an effort to improve our service and facilities. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,862 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.