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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Room The elevator shaft was apparently on the other side of the wall from the head of the bed. I am a very sound sleeper - but was awaken several times by the noise of the elevator. TV remote was also missing batteries - had to go back to lobby to get them.
Business response:
Thank you for taking the time to review your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect from us. Sincerely, Hotel Management
My son and I both ended up with insect bites on our arms and legs.
Business response:
Thank you for your feedback. We are sorry we failed to provide you the clean and comfortable suite you expected and for the issues you had while being here. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. We have scheduled additional treatments so our goal of providing clean and comfortable suites can be achieved and to prevent this from happening again. We are confident your experience will exceed the high standa... read more
weekend visit rooms were extremely noisy. didn't get any sleep because people above me and next to my room was really loud.
Business response:
Richard, thank you for staying at our hotel. We apologize for the noise from other guests that have disturbed your night. Our front desk is available to resolve issues, and I'm sorry we were not aware of this issue as we would have been happy to resolve or move you to another suite. Thanks again for being our guest, and we hope you will return to have a much better experience on your next trip. Sincerely, Hotel Management
Disgusting Facilities and Poor Customers Service I checked in on Wednesday, November 23 and that process alone was frustrating considering I booked online to save time and still stood in a line for fifteen minutes. When I first got to the room I didn’t notice anything wrong, but when I went to the bathroom area I was disgusted. To start, there we’re short little curly hairs all around the sink as you can see in my pics. (My hair is very long and straight) Then the next morning I went to take a shower and discovered mold on t... read more
Business response:
Jennifer, thank you for taking time to share your feedback. We're truly sorry your room was not in the spotless condition it should have been when you arrived. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. Again, we are sorry for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Just not up to lodging standards. Missing the most simplest of standard amenities. No toilet paper, no wash cloths, no ice bucket. Would expect more out of a hotel/extend stay property.
Business response:
Thank you for your feedback. Although you liked our location, We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please know, fresh linens and towels along with any toiletries are always available at the front desk. We do not have ice machines on our property as we have a fully equipped kitchen with a full-size refrigerator which includes ... read more
Need to Hire More Help The room was fine but it was not equipped with any supplies. Everything you needed you had to keep going to the front desk to get, even extra toilet paper. The hotel staff was limited. Had to stand around to wait for someone to show up for help. No maid service if not staying for 7 days. Breakfast was limited. Staff limited. Won't staff here again.
Business response:
We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us and are sorry you didn’t like our breakfast offerings. Your feedback holds a lot of importance so it has been discussed with appropriate individuals in an effort to improve our service and facilities going forward. We look forward to welcoming you back to provide the hospitality that you should have experienced during this stay. Sincerely, Hotel Management
Place Sucks Most uncomfortable couch, recliner and bed I’ve ever been been in. I would have loved my money back to go else where. Plus had a herd of horses as pets staying right above us and the staff did nothing about the complaint. Never again will I stay At a Extended Stay
Business response:
Thank you for your feedback. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel Management
hotel over-booked I was called by Extended Stay at 2pm on the day of check-in and told they were over-booked and did not have a 2 bedroom suite available for our family of 6. They stated that a current hotel guest wanted to extend their stay so they were given priority and since we booked on hotels.com and not the Extended Stay website we were first to be booted from our room. They did however set us up with 2 separate rooms, which was very inconvenient for our family. I have NEVER had an experience like this with a hotel an... read more
Business response:
We appreciate you taking the time to provide feedback. We are truly sorry our hotel was overbooked and not able to provide you the room of your choice. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you and your family will offer us another opportunity to serve you. Sincerely, Hotel Management
not pleasant needs exterminator, DEA would do well patrolling the P. Lot
Business response:
Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,862 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.