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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Do NOT stay here. I did not feel safe at all. It was noisy all night. There were dirty towels in the drawers, no tv remote, and bugs, alive and dead. I will never stay at an Extended Stay again. Horrible.
Business response:
Victoria, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Very disappointing We had traveled 8 hours to stay here overnight. The room was dark, the floor was dark wood, the lights were dim, the bathtub would not drain ~ we had 3 people who needed to shower. And this “courtyard” room faced a pool that was drained empty and dirty. It was disgusting. And it was the worst, most disappointing $147 I ever spent. Never never again.
Business response:
Please accept our sincere apologies for the issues you encountered and the inconvenience caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Horriffic Got they they didn't take cash unless you stay a week even though my card info was on the reservation and pool wasn't open so me and my kids pool trip was horrible. I sat in the lobby until a lyft came to get me cause we got dropped off thinking I was good. Most of the hotels were closed full.... We were looking for rooms all morning. So disappointed
Business response:
Florence, thank you for sharing your feedback. We are sorry that we couldn’t meet your expectations for an excellent stay. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Sofa Bed Mattress Never!! never!!!!will i stay here again!! Sofa bed mattress was extremely nasty and should not be in the room for use.
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Hallways smelled of smoke, room had a odor and pool was green and not ready to be used
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Very good staff--horrible hotel itself. The bathroom had mold/mildew growing in it. The sheets were slightly dirty. The towels smelled like smoke. Not a great hotel experience.
Business response:
Thank you for choosing to stay with us on your trip. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working to deliver better hospitality going forward. Please consider staying at our hotel again in the future so you can experience the terrific service you should always expect from us, every visit. Sincerely, Hotel... read more
NOT GOOD AT ALL The hotel has signs all over of being non smoking environment....but even some of the staff were smoking right in front of 2 different access doors...Even though our room had a kitchen... I had to go to front desk to ask for pots or dishes because there is nothing kept in any room.... Not even paper towels were provided for the kitchen... there was a dead roach inside the refrigerator and another running inside... We were given a room that was used by a smoker because the smell was so strong... and they made ... read more
Business response:
Thank you for choosing our hotel for your stay.We aresorry for the inconvenience you experienced due to the smoke smellin our hotel. We have strict policies where we prohibit smoking in some areasso We appreciate you bringing this to our attention so we can address it appropriately. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Thank you for staying with us, and we hope to welcome you once again to our hot... read more
Never stay there again Dead bugs in room and live bugs in room, tube dirty, no maid service
Business response:
Charles, please accept our sincerest apologies for the cleanliness issues you encountered while here. Please rest assured that your comments have been taken as a learning tool and have shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,946 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.