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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again so that we can provide you with an improved experience. Sincerely, Hotel Management
The room had a slight mold smell to it. And the furniture were extremely outdated.
Business response:
We apologize for the issues you experienced in your room. We have shared your concerns with the respective teams to take corrective actions. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
stay away motel The room had bugs! holes in the carpet, dirty utensils in the dishwasher, open electrical wires in the cupboard, cracked sink in the bathroom, broken faucet handle in the powder room area, all around dirty! air conditioner leaked water on to the floor, and the room smelled of must! had to pay for the 4hrs we stayed there.
Business response:
Thank you for being our guest and for taking time to leave feedback. We are sorry you had an unpleasant experience. Our management team has been notified of your comments regarding the cleanliness of your room, and we will certainly be addressing this with our housekeeping staff. We would also like to apologize for any “unwanted visitors” in your room. Our pest control provider has serviced to property to prevent any future issues of this nature. Additionally, we apologize for the maintenance issue in your room. Our goal is ... read more
Don't do it. Good price bad quality Poor service, no housekeeping. Room was loud as it was next to an electrical room. The refrigerator was loud and sounded like it was going to die. The guests above us sounded like a team of elephants playing basketball. There was trash in the hallways that was there our entire stay.
Business response:
Tamara, please accept our sincere apologies for the issues you encountered while here and the inconvenience they caused. Your comments will be shared with the entire team, and we will take the appropriate steps to prevent these problems from happening again. We will also redouble our efforts and will be training to better serve our guests. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests. We would like to regain your trust and hope you will give us that chance in the future. Since... read more
The worst experience ever! When I arrived to the hotel and viewed the exterior and interior everything appeared fine with the exception of no water in the outdoor pool. Once I unpacked I noticed that I could hear everyone above my head walking and my floor also appeared weak. This was confirmed once I attempted to shower. The shower floor was so weak it felt as if I was standing on a waterbed! I also saw a small roach bug in the room! I will NEVER stay here again.
Business response:
Yakeia, we are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. Please give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Smelly hotel room The hotel room was supposed to be nonsmoking but wreaked of cigerette smoke. The room was a studio with a kitchen but it did not even have a coffee pot. Very disappointed in that. The lobby of hotel smelled of smoke and there was nothing comfortable about the entrance. No water or coffee. Had to wait in line for 15 minutes because there was only one person at front desk.
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General Manager
Irma evac, won't stay again In room some switches, and outlets did not work; stains on cupboards; terrible lighting in kitchen; dent in freezer door; dried urine in bathroom; dirty towels left in bathroom; main elevator not working for most of Saturday; morning desk staff was very unpleasant; card in room says select kitchen utensils call; front desk and your selection will be delivered to room, front desk refused to deliver, had to go to front desk to ask for items and carry them to room, trying to not drop anything on the ... read more
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. ... read more
Horror hotel I booked two rooms at this Extended Stay. When the travelers got there, they noticed 2 cockroaches in the lobby. The weather was poor so they were hoping it was due to that....it wasn't. They were given rooms on the basement level...creepy. One of the travelers had to sleep with her street clothes on because the room was so dirty. A noise woke her up during the night and she when she turned on the light, found that there were a ton of cockroaches in the room!!!!!! GROSSSSSSS! When she went down to the front desk... read more
Business response:
Thank you for your candid evaluation. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. We have contacted our pest control provider to address the issue as quickly as possible. We truly regret the inconvenience caused, and please give us another chanc... read more
WORST HOTEL EVER When you pay $100+ a night for a hotel, no matter where you are, you expect to have a decent, clean, stay. This hotel was the lease to say absolutely disgusting. Our room was supposed to have a view-I got nothing. The floors in the room were sticky, the shower was rusty, and worst of all the sheets had HAIR all over them and yellow crusted stiff on them! A clear sign of the sheets not being washed! When the staff was notified of the situation, they gave us sheets to change on our own. There was no room servi... read more
Business response:
Anna, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,862 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.