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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
James, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
No drinking cups in room Towels paper thin Bathroom is sad condition Heat ac didn’t work well. Room was at least 80 when we entered Pillows flat and hard
Business response:
Marilyn, we sincerely apologize for falling short of your expectations and for not providing you with an exceptional stay. Your feedback regarding the cleanliness and the HVAC unit is shared with our housekeeping and maintenance teams for review and action. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Drug deal occured as we came in the hotel. One of 2 rooms smelled of pot and we had to move. Would not recommend this hotel.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Won’t be a repeat stay No hot water, handle on bathroom sink fell off, no ice bucket, no trash can in bathroom, used plastic of some sort was laying on one of the beds, a cup of water was sitting on the bathroom floor when we opened our room (yes, very bizarre) and the hallway had a very unpleasant smell. Stay elsewhere if you can.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
No hot water and bed are hard as a rock hard to sleep
Business response:
Thank you for your review. That being said, we are sorry to know you were inconvenienced by the maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Not all that To sum it up... it sucked
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Lazy employees and poorly scheduled maintenance It started off pretty rough when I had to wait at the counter to check in for a couple minutes because the employees didn’t want to interrupt their conversation in the back room. Then all the information given to me was my room number and I was sent in my way. The room was fairly clean but there was still a stuffed heart under the AC which I assume was from Valentine’s Day, two weeks prior. Things were going fine until we were woken up around 3 am by a couple of men speaking lo... read more
Business response:
Nicholas, we regret your disappointment. Our first priority is to make sure you receive outstanding service, so we are sorry we fell short during your visit. We will step up our efforts and revisit our training procedures to ensure we do not repeat what you experienced. Once more, we apologize and hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
No soap, no kitchen utensils Room was very unacceptable to me. I will not book here again. It also took thirty minutes to get checked in.
Business response:
Michael, we apologize for the wait time issue you experienced at the time of check-in and regret that you were unhappy with our hotel policies. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. And fresh linens and towels along with any toiletries are always available at the front desk. We will be sure our front desk communicates this more clearly going forward. We hope you will give us another chance so we ca... read more
smoke allergies Unable to stay in room due to previous person smoking in room. The hotel is advertised as smoke-free but the room smelled so strong of smoke we could not stay due to allergies. The lady at the desk was polite and helpful, but the hotel was booked, so there were no others rooms available.
Business response:
Please accept our apologies that we failed to accommodate you with the room of your choice and regret that you experienced smoke odor in your room. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we can address it appropriately. We would love to welcome you back and provide you with the room of your preference on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,946 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.