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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were 5 roaches in our room. The whole second floor smelled of weed. The chairs on the room were filthy and could not be sat on. The staff was very responsive when we asked to move to another and a refund for our stay. I would not recommend this hotel unless you are a drug user.
Business response:
Dear Guest, we appreciate the review and we are so sorry for the disappointing stay. We only want the best experience possible and we let you down. Thank you for sharing that our staff did all they could to make you comfortable with a room change and compensated you appropriately to ensure a more enjoyable visit. It is our hope you will reconsider a return stay and we will work hard to earn back your trust. Thank you again and safe travels. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
As usual, no trash can, no light in bathroom, refrigerator dirty.
Business response:
Donald, thank you for reviewing our hotel. Please accept our apologies for the cleanliness and maintenance issues you experienced in your room. We assure you that we have discussed your feedback with the respective teams, and we’re working with them in order to fix all the problems you mentioned immediately. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Room looked like a crime scene. Bathroom door knob kicked in, red stain on carpet, closed room door and the window dropped open
Business response:
Thank you for reviewing our hotel. Please accept our apologies for the cleanliness and maintenance issues you experienced in your room. We assure you that we have discussed your feedback with the respective teams, and we’re working with them in order to fix all the problems you mentioned immediately. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
An unsafe, dark road with no light, no sigh going to the hotel.
Business response:
Grumpy, thank you for taking the time to review our hotel. We're disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Please be assured that we have discussed your feedback with the concerned teams, and we're taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Nothing was attractive. Property needs an upgrade badly
Business response:
Thank you for staying with us and for taking the time to post a review. We are sorry our hotel did not meet all your expectations. We agree there are areas within the hotel which are beginning to show their age. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. Our goal is to deliver the best service of any hotel in the area, and we hope you will make plans to stay with us again! Sincerely, Hotel Management
Dont ever stay here Every room smells like smoke.... staff was rude!
Business response:
kiel, thank you for your review. We apologize for the smoke smell you experienced in your room and for the behavior of our staff. Please know we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this ... read more
Hotel is in bad shape. Outside looks fine. Inside looks like garbage with stain on the floor holes in the walls. I laid my cloths out and slept on them.
Business response:
You are correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.