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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad Roaches an bed bugs also holds in the wall
Business response:
Dear BLAYNEY, thank you for reaching out to us with your review. We are so sorry we failed to provide you with the comfortable accommodations you deserved. The unwelcome visitors you encountered was unfortunate. We do have regularly scheduled pest control treatments in place to prevent such an occurrence and we will be inspecting and treating your suite as a precaution. Thank you for the valued feedback and we hope to welcome you back soon for a much more pleasant overall stay. Travel well. Sincerely, Hotel Management
Room was dirty chair seat badly stained. hair in the bed. asked for fresh sheet desk clerk said they had none available.
Business response:
Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
I wouldn't stay there again. Place has that worn out feeling. A couple of cats running around where people that stay there long term are feeding them. The road leading down to the property which also has an Embassy Suite on it and another business, is littered with garbage and overgrowth. Looks horrible.
Business response:
Kevin, we apologize for the disappointing experience you had as our guest and for the issues you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We hope you will give us a chance to provide you with the hospitality for which we are known on a future visit. Sincerely, Hotel Management
Business response:
David, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Terrible is for the price Non smoking room, smelled of smoke, mold on shower curtain, stains on the floor were fresh and wet like, disgusting dust hanging from the vents. Walls were really thin, I understand that it's an extended stay and people treat it as a home, but everyone was loud and up till 3-4 am on Friday getting rowdy. Seemed like the room wasnt cleaned between guest or at all for that matter. Just like the old saying goes you get what you pay for. Since this was one of the cheaper hotels in the area.
Business response:
Please accept our apologies for your suite not being totally ready for occupancy when you checked into our hotel. We are sure this was a result of miscommunication between our housekeeping and front office departments since a suite should not be made available for occupancy until the cleaning process is complete and it has been inspected by a supervisor. We take great pride in the service, cleanliness, and maintenance of our hotel, and we are sorry this was not in your case. We hope you will afford us an opportunity to redee... read more
I guess this is a case of you get what you pay for. The bed was comfortable, the room was reasonably clean. But this was a studio with a kitchenette, and it smelled like somebody had burned fried chicken in the microwave. The location wasn't really great but it was about the only property available on a big event weekend. It was really hard to find, too.
Business response:
Thank you for the feedback. We are sorry our location was not appealing to your needs and regret the cleanliness issue you encountered. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
We checked in on a Thursday, checked out on Sunday, they never 1 time clean room or change towels or came in. Nasty rooms and very very getto. Loud music. I stay in hotels every wk this is by far worse one we ever stayed in.
Business response:
Thank you for reviewing your stay. We are sorry for the cleanliness and noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I was eating up by bedbug there are bedbug in room 108
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
An embarrassment to the brand name. Room was disgusting with stained floors, leaking plumbing and dirty towels left in the bathroom, no remote for the TV, not to mention the mold on/in the refrigerator. Got moved to another room which did not even have a phone but did have a filthy washcloth left in the shower, frayed and poorly repaired wiring, refrigerator doors that opened from the wrong side and even more mold on/in the refrigerator. Neither room offered any pots, pans, plates, utensils or cups, even though there is a fu... read more
Business response:
Aaron, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered in both of your rooms and regret you were unaware of our hotel policy. to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your feedback has been shared with every department involved so that the issues you had in your rooms are resolved immediately. We hope you will give us an oppor... read more
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,744 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.